Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-25
Setting Up CentreVu Explorer II Client1
If you plan to access the CentreVu Explorer II server from a client workstation, 
verify that you can reach the CentreVu Explorer II server by pinging it from a 
workstation.
Can you successfully ping the CentreVu Explorer II from a client workstation?
—Yes
—No 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-26
Setting Up CentreVu CMS1
Lucent Technologies’ NetCare Professional Services require the following 
information for each CentreVu CMS: 
lInternet Protocol (IP) addresses
lLogin/password information
lModem numbers.
Use the following table to record CentreVu CMS IP addresses:
CentreVu CMS IP Addresses
Which CentreVu CMS? Enter your information here...
CMS1o...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-27
CentreVu CMS Login and Password1
Use the following table to record CentreVu CMS login and password 
information:
CentreVu CMS Login and Password Information
Which CMS? Enter your Login here... Enter your Password here...
CMS1o
 ____________________o
 ____________________
CMS2o
 ____________________o
 ____________________
CMS3o
 ___________________o
_____________________
CMS4o...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-28
CentreVu CMS Modem Address1
Use the following table to record CentreVu CMS modem addresses:
Setting Up Windows NT1
Use the instructions provided by Microsoft Corporation to set up your Windows NT 
operating system and server.CentreVu CMS Modem Addresses
Which CentreVu CMS? Enter your information here...
CMS1o
____________________
CMS2o
 ____________________
CMS3o...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-29
Provisioning and Activation of ECHI1
Call your Lucent representative to schedule activation of ECHI.
Lucent Technologies Professional Services require the following information:
Note:ECHI should be activated within 24 hours prior to the installation of the 
CentreVu Explorer II server software. Activation of ECHI requires a 
shutdown and restart of the CentreVu CMS. Care should...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Obtaining a CentreVu Explorer II License1-30
Obtaining a CentreVu Explorer II License1
CentreVu Explorer II will not run without a valid license. A license must be 
generated for each CMS that is attached to the CentreVu Explorer II server and each 
CMS can have up to eight ACDs.
Each instance of CentreVu Explorer II software must have a license. The license 
includes a unique ID number that is based on an algorithm that takes...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Obtaining a CentreVu Explorer II License1-31
The following is an example of the License form.
License Request
Thank you for purchasing CenterPoint Solutions’ software.  Please fill out the following License Request form, sign it, and fax it to CenterPoint
Solutions at 303-382-6301.
Check the box for the product you wish to license:
Agent Assist™
q
 Agent Observing
q
 Malicious Call Recording
q
 C.E.O.
q
 S.T.A.R.
q...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Obtaining a CentreVu Explorer II License1-32 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Installing and Uninstalling the Software
Overview2-1
2CentreVu
ExplorerCentreVu
Explorer II
Installing and 
Uninstalling the 
Software
2
Overview2
The purpose of this chapter is to provide the procedures for installing and 
uninstalling the CentreVu® Explorer II software and other software components. 
The following list provides a high-level view of the installation process:
lChecking the installation for the necessary Operating System...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Installing and Uninstalling the Software
Installation Prerequisites2-2
Installation Prerequisites2
The following list represents the complete set of software that is required to build a 
functioning CentreVu Explorer II server from a server grade PC. It is assumed that 
the PC has sufficient hardware components (for example, disk, memory, and CPU). 
See the section entitled “CentreVu Explorer II Server Requirements and 
Recommendations in”...