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Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide
Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide
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CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction CentreVu Explorer II Installation Preparation1-25 Setting Up CentreVu Explorer II Client1 If you plan to access the CentreVu Explorer II server from a client workstation, verify that you can reach the CentreVu Explorer II server by pinging it from a workstation. Can you successfully ping the CentreVu Explorer II from a client workstation? —Yes —No
CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction CentreVu Explorer II Installation Preparation1-26 Setting Up CentreVu CMS1 Lucent Technologies’ NetCare Professional Services require the following information for each CentreVu CMS: lInternet Protocol (IP) addresses lLogin/password information lModem numbers. Use the following table to record CentreVu CMS IP addresses: CentreVu CMS IP Addresses Which CentreVu CMS? Enter your information here... CMS1o _____-_____-_____-_____ CMS2o _____-_____-_____-_____ CMS3o _____-_____-_____-_____ CMS4o _____-_____-_____-_____ CMS5o _____-_____-_____-_____ CMS6o _____-_____-_____-_____ CMS7o _____-_____-_____-_____ CMS8o _____-_____-_____-_____
CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction CentreVu Explorer II Installation Preparation1-27 CentreVu CMS Login and Password1 Use the following table to record CentreVu CMS login and password information: CentreVu CMS Login and Password Information Which CMS? Enter your Login here... Enter your Password here... CMS1o ____________________o ____________________ CMS2o ____________________o ____________________ CMS3o ___________________o _____________________ CMS4o ____________________o ____________________ CMS5o ____________________o ____________________ CMS6o ____________________o ____________________ CMS7o ____________________o ____________________ CMS8o ____________________o ____________________
CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction CentreVu Explorer II Installation Preparation1-28 CentreVu CMS Modem Address1 Use the following table to record CentreVu CMS modem addresses: Setting Up Windows NT1 Use the instructions provided by Microsoft Corporation to set up your Windows NT operating system and server.CentreVu CMS Modem Addresses Which CentreVu CMS? Enter your information here... CMS1o ____________________ CMS2o ____________________ CMS3o ____________________ CMS4o ____________________ CMS5o _____________________ CMS6o _____________________ CMS7o _____________________ CMS8o _____________________
CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction CentreVu Explorer II Installation Preparation1-29 Provisioning and Activation of ECHI1 Call your Lucent representative to schedule activation of ECHI. Lucent Technologies Professional Services require the following information: Note:ECHI should be activated within 24 hours prior to the installation of the CentreVu Explorer II server software. Activation of ECHI requires a shutdown and restart of the CentreVu CMS. Care should be taken to schedule this appropriately. Has External Call History Interface been installed on CMS? Yes No CentreVu CMS1 oo CentreVu CMS2 oo CentreVu CMS3 oo CentreVu CMS4 oo CentreVu CMS5 oo CentreVu CMS6 oo CentreVu CMS7 oo CentreVu CMS8 oo
CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction Obtaining a CentreVu Explorer II License1-30 Obtaining a CentreVu Explorer II License1 CentreVu Explorer II will not run without a valid license. A license must be generated for each CMS that is attached to the CentreVu Explorer II server and each CMS can have up to eight ACDs. Each instance of CentreVu Explorer II software must have a license. The license includes a unique ID number that is based on an algorithm that takes into account the end-user’s environment. This license is a “server” license that is generated by CenterPoint Solutions. You will need to fill out the license request form, which can be found at CenterPoint Solutions’ web site at http://www.centerpointusa.com or by calling CenterPoint Solutions at 303-382-6300. Completely fill out the license request form, sign it, and fax it to CenterPoint Solutions at 303-382-6301.
CentreVu Explorer II Version 1.0 Installation for Windows NT
Introduction
Obtaining a CentreVu Explorer II License1-31
The following is an example of the License form.
License Request
Thank you for purchasing CenterPoint Solutions’ software. Please fill out the following License Request form, sign it, and fax it to CenterPoint
Solutions at 303-382-6301.
Check the box for the product you wish to license:
Agent Assist™
q
Agent Observing
q
Malicious Call Recording
q
C.E.O.
q
S.T.A.R.
q
AgentNow!Other Productsq
CenterVu® Explorer 1.2e
q
CenterVu® Explorer II
q
CallBack Manager
q
Form Manager
Company Information
Company Name:
Address:
City:
State: Postal Code:
Phone #: Fax #:
Billing Contact Name:
Billing Contact Phone #:
Required License Information
System Administrator:
Phone #:
E-mail:
Machine Name:
IP Address (for CentreVu Explorer II):
Number of ACDs (for CenterVu Explorer II):
Customer IL #: Order #:
Lucent Technologies Contact Information
Account Team Representative:
Representative E-mail:
Phone #:
Product Agreement
Signature indicates the customer has agreed and accepted the Software Terms and Conditions as outlined in the
License Agreement.
Signed and Agreed To:
Name Date
Confidentiality Statement – CenterPoint Solutions, Inc. agrees the information contained herein, as well as any additional customer informationfurnished to or acquired during the course of Product integration and usage, are confidential and shall not be disclosed to third parties without thewritten agreement of both parties hereto.
CentreVu Explorer II Version 1.0 Installation for Windows NT Introduction Obtaining a CentreVu Explorer II License1-32
CentreVu Explorer II Version 1.0 Installation for Windows NT Installing and Uninstalling the Software Overview2-1 2CentreVu ExplorerCentreVu Explorer II Installing and Uninstalling the Software 2 Overview2 The purpose of this chapter is to provide the procedures for installing and uninstalling the CentreVu® Explorer II software and other software components. The following list provides a high-level view of the installation process: lChecking the installation for the necessary Operating System Software (Windows NT®) lChecking for the installation of the correct Service Pack for Windows NT lChecking the installation of the SQL Server lChecking the setup and installation of the pcAnywhere ® software (the remote access software for Windows NT) lChecking that after completing the installation an entry is placed in the log with the installation date lVerifying that the uninstall procedures are available.
CentreVu Explorer II Version 1.0 Installation for Windows NT Installing and Uninstalling the Software Installation Prerequisites2-2 Installation Prerequisites2 The following list represents the complete set of software that is required to build a functioning CentreVu Explorer II server from a server grade PC. It is assumed that the PC has sufficient hardware components (for example, disk, memory, and CPU). See the section entitled “CentreVu Explorer II Server Requirements and Recommendations in” Chapter 1, “Introduction,” for a complete list of system requirements. lCentreVu CMS Software—includes External Call History (ECH) turned on at the CMS lMicrosoft Windows NT® Server Service Pack 4 lInternet Microsoft Explorer 4.0 or Netscape Navigator 4.0 lMicrosoft SQL Server 7.0 lSun Java™ We b S e r v e r—automatically installed with CentreVu Explorer II software lCentreVu® Explorer II. This section documents the software installation sequence required to install the software components for the CentreVu Explorer II server. For server requirements, see Chapter 1, “Introduction.” CautionFailure to follow the installation sequence may result in a violation of the warranty.