Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-5
Audience1
This guide is written for customers of the CentreVu Explorer II solution, and 
includes anyone who is installing the CentreVu Explorer II software (for example, 
Lucent NetCare® Professional Services, Technical Service Center, Maintenance 
and Provisioning, Call Management System Helpline, Sales Design Support Center 
(SDSC), and anyone else who might use or support a CentreVu...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-6
Network Diagram1
The following is a list of the network requirements:
lECS/switch
lCentreVu CMS
lCentreVu Explorer II server
lLocal area network
lCentreVu Explorer II client workstation. 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-7
The following diagram indicates a typical network configuration utilizing CentreVu 
Explorer II.
ECH
ECH
CentreVu Explorer II
Network Diagram
NOW !Multiple database options including
Informix, SQL Server, Oracle*
*Date for Oracle availability to be
determined.  Contact CenterPoint
Solutions for more information.
Explorer II Server
running Sun Solaris
 or
Windows NTDEFINITY PBX
DEFINITY PBXCMS...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Checklist1-8
Installation Checklist1
This section includes a high-level overview of the following information:
lPre-installation
lInstallation
lImportant Information.
Pre-installation1
Prior to beginning your installation, you must make sure that your computer meets 
the minimum system requirements. If your computer does not match up to the 
requirements described in this section, you may have problems in...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Checklist1-9
5. The application uses the Java plug-in for the non-standard browsers.
The Java plug-in allows older browsers to use the Custom Query Builder 
feature. 
For more details, see Chapter 5, “Custom Query Builder,” in the CentreVu® 
Explorer II Version 1.0 User Guide (585-218-200).
Installation1
Detailed installation procedures are described in Chapter 2, “Installing and 
Uninstalling the Software.” 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-10
Installation Dependencies1
ECS/Switch Requirements1
The ECS/switch requires a communication link to the CentreVu CMS. Appropriate 
automatic call distribution (ACD) translations must be configured to generate 
external call history (ECH) results on the CentreVu CMS. These results include 
measured agents, vectors, vector directory numbers (VDNs) and other applicable 
call center translations.
No...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-11
Customer Responsibilities1
Who Is Responsible for CentreVu Explorer II Server (CES)?
It is the owner of the CentreVu Explorer II server’s responsibility to maintain the 
server. This maintenance includes making regular database backups, performing 
SQL Server database administration, and verifying processing of External Call 
History (ECH) data. Specific descriptions of the maintenance that must be...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-12
Server Requirements and Recommendations1
CentreVu Explorer II employs industry standard components to deliver access to the 
ECS switch’s CentreVu CMS Call History data. The final system configurations 
may vary in individual call centers. Recommendations for the CentreVu Explorer II 
configuration follow. Hardware performance varies based on actual system 
configuration.
Two server platforms are...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-13
Performance Requirements1
Call centers of all sizes benefit from CentreVu Explorer II. Call centers taking 
100,000 or more ACD calls per day quickly accumulate large volumes of data. 
Smaller call centers taking less than 10,000 ACD calls per day also accumulate large 
volumes of data over a period of months. 
All performance measurements are based on call segments. A call segment is each 
record...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-14
Hard Disk Drives1
The amount and type of local disk storage directly impacts CentreVu Explorer II’s  
ability to store and retrieve information. A direct correlation exists between local 
disk capacity and the total number of call records that can be stored. Actual disk 
space usage will vary by call center depending on the number of ACD calls per day, 
the average number of segments per call, and...