Lucent Technologies BCS Products Security Handbook Instructions Manual

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-13 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
Traffic Reports
Both the AUDIX Voice Mail System and the AUDIX Voice Power System track 
traffic data over various timespans. Reviewing these reports on a regular basis 
helps to establish traffic trends. If increased activity or unusual usage patterns 
occur, they can be investigated immediately. Beginning with AUDIX Voice Mail 
System R1V2, the AUDIX Data Acquisition Package (ADAP) uses a PC to provide 
extended storage and analysis capabilities for the traffic data. 
Call Detail Recording
For AUDIX Voice Mail System R1V5 and later, this optional feature provides a 
detailed view of the activity associated with each voice mail session, outgoing 
calls, and system-wide activity.
Voice Session Record
A voice session begins whenever a caller attempts to log into the AUDIX Voice 
Mail System, is redirected to the AUDIX Voice Mail System for call answering, 
enters     or      , transfers from one automated attendant to another 
automated attendant (nested), or is transferred by the Enhanced Automated 
Attendant feature.
The record reveals the routing of the call, including the caller (if internal), recipient, 
port, community, mail IDs (corresponds to the AUDIX Voice Mail System 
subscriber’s extension number input during a login or as input by the calling 
party), the time and duration of the call, the type of session (voice mail, call 
answer, guest password, or automated attendant), the message activity, and 
number of login attempts.
Also reported is the session termination method. Each possible termination 
method is assigned a value as shown in Table 6-3
. This information can be 
downloaded to a PC using ADAP to be available on demand or at scheduled 
intervals.
*R**R 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-14 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
Outgoing Voice Call Detail Record
An outgoing call record is also created for every outbound call that is originated by 
the AUDIX Voice Mail System via a voice port. This includes call transfers, 
outcalling, and message waiting activation and/or deactivation via access codes. 
A record is also created for call attempts for the Message Delivery feature.
The outgoing voice call detail record supplies the date the call was placed, the 
time, the AUDIX Voice Mail System port number used for the call, the duration of 
the call, the voice mailbox id, the number dialed, and the call type. These values 
are shown in Table 6-4
.
Table 6-3. AUDIX Voice Mail System Session Termination Values
VALUEREASON FOR SESSION TERMINATION
01 Caller transferred out of the AUDIX Voice Mail System
02 Caller disconnected established call
03 Caller abandoned call before the AUDIX Voice Mail 
System answered
04 Caller entered     
05 Caller entered     from Call Answer
06 Caller entered    from voice mail
07 The AUDIX Voice Mail System terminated the call due 
to a system problem
08 The AUDIX Voice Mail System terminated the call due 
to a caller problem (for example, full mailbox timeout)
09 The AUDIX Voice Mail System terminated a call 
originated by another AUDIX Voice Mail System
10 Transfer from an Automated Attendant to another 
Automated Attendant Mailbox
11 Transfer from an Automated Attendant to a Call 
Answer Mailbox
12 Transfer from an Automated Attendant to a Mailbox 
with Guest Greeting
**X
*R
**R 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-15 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
Unsuccessful call transfer attempts can result in multiple records being created for 
a single session. Review these records regularly for the following signs of hacker 
activity:
nFailed login attempts
nMultiple call transfers for a single session
nNumerous outbound calls from the same voice mailbox
nCalls to strange places
nHeavy volume of Transfer Out of AUDIX Voice Mail System calls
The AUDIX Voice Power System tracks traffic data over various timespans. 
Reviewing these reports on a regular basis helps to establish traffic trends. If 
increased activity or unusual usage patterns occur, they can be investigated 
immediately.
Table 6-4. Outgoing Call Type Values
VALUE OUTGOING CALL TYPE
10 Transfer from voice mail with     or   
11 Transfer from voice mail via return call
12 Transfer from call answer with    ,     or 
13 Transfer from Automated Attendant via menu 
selection
14 Transfer from Automated Attendant via extension 
specification
15 Transfer from Automated Attendant via time out
16 Transfer from Automated Attendant via   
17 Transfer from Bulletin Board via    ,     or 
20 Outcalling for any message
21 Outcalling for priority message
30 Message waiting activation/deactivation
40 Call Delivery
*T*0
*T*00
*T
*T*00 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-16 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
Protecting Automated Attendant on the 
AUDIX Voice Mail System 
This section discusses security measures implemented directly on the AUDIX 
Voice Mail System automated attendant. 
Disallow Outside Calls
The AUDIX Voice Mail System integrated with DEFINITY ECS, DEFINITY G1, 
G2, and G3, System 85 R2V4, and System 75 R1V3 (Issue 2.0) and later, provide 
a feature called Enhanced Call Transfer that only transfers AUDIX Voice Mail 
System calls to valid PBX extension numbers. With Enhanced Call Transfer, when 
an automated attendant caller enters an extension as a menu choice, the AUDIX 
Voice Mail System checks the digits to see if they match the extension length 
before sending the digits to the switch.
!CAUTION:
If Trunk Access Code (TAC) calls are permitted, they may be accepted as a 
valid extension number. Even with Enhanced Call Transfer activated, toll 
hackers can choose a menu option that allows an extension number, and 
then enter a TAC to get an outside line.
Another advantage of this feature is that when a toll hacker tries to enter an 
unauthorized number, the AUDIX Voice Mail System error message notifies the 
hacker that this automated attendant system is secure.
For DEFINITY ECS and DEFINITY G1 and G3:
1. On the AUDIX Voice Mail System system:appearance form, enter y in the 
Call Transfer Out of AUDIX field.
2. Enter y in the Enhanced Call Transfer field.
3. Press .
4. On the AUDIX Voice Mail System maintenance:audits:fp form, tab to the 
Service Dispatcher field and enter x.
5. Tab to the Start field and enter x.
6. Press .
7. On the switch, use change listed-directory-numbers to add a valid 
extension for your attendant.
For DEFINITY G2 and System 85:
1. On the AUDIX Voice Mail System system:appearance form, enter y in the 
Call Transfer Out of AUDIX field.
2. Enter y in the Enhanced Call Transfer field.
3. Press .
Change/Run
Change/Run
Change/Run 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-17 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
4. On the AUDIX Voice Mail System maintenance:audits:fp form, tab to the 
Service Dispatcher field and enter x.
5. Tab to the Start field and enter x.
6. Press .
7. On the switch, use PROC204 to assign a Listed Directory Number for the 
attendant console.
After you activate Enhanced Call Transfer, test it by following the steps below:
1. Dial into your AUDIX Voice Mail System automated attendant.
2. Press the menu choice to transfer to an extension.
3. Enter an invalid extension number followed by  . The failed 
announcement should play, followed by a prompt for another extension 
number.
4. Enter a valid extension number followed by  . You should notice that the 
call transfers much faster than with Basic Call Transfer.
NOTE:
In order to test correctly, you must first dial outside of the system, 
then dial back in on the number assigned to the automated attendant. 
A station to station connection will not test correctly.
Protecting Automated Attendant on the AUDIX
Voice Power System 
The AUDIX Voice Power System provides automated attendant functionality. 
Follow all recommendations for protecting the switch in Chapter 4, as well as 
those for protecting the AUDIX Voice Power System for the switch in Chapter 5. In 
addition, make sure that automated attendant selector codes do not permit 
outside line selection.
Protecting Automated Attendant on the
CONVERSANT Voice Information System 
The CONVERSANT Voice Information System provides automated attendant 
functionality. Follow all recommendations for protecting the switch in Chapter 4, 
as well as those for protecting the CONVERSANT Voice Information System for 
the switch in Chapter 5. In addition, make sure that automated attendant selector 
codes do not permit outside line selection.
Change/Run
#
# 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-18 MERLIN II Communications System R3 
6
Protecting Automated Attendant on the
DEFINITY AUDIX System 
The DEFINITY AUDIX System provides automated attendant functionality. Follow 
all recommendations for protecting the switch in Chapter 4, as well as those for 
protecting the DEFINITY AUDIX System for the switch in Chapter 5. In addition, 
make sure that automated attendant selector codes do not permit outside line 
selection.
Protecting Automated Attendant on the Lucent
Technologies INTUITY System 
The Lucent Technologies INTUITY System provides automated attendant 
functionality. Follow all recommendations for protecting the switch in Chapter 4, 
as well as those for protecting the Lucent Technologies I
NTUITY System for the 
switch in Chapter 5. In addition, make sure that automated attendant selector 
codes do not permit outside line selection.
MERLIN II Communications 
System R3
MERLIN MAIL Voice Messaging System
The MERLIN MAIL Voice Messaging System provides the automated attendant 
feature. Follow all recommendations for protecting the MERLIN MAIL Voice 
Messaging System in Chapter 5. In addition, make sure that automated attendant 
selector codes do not permit outside line selection.
MERLIN Attendant
To help secure MERLIN Attendant against toll fraud, do the following:
nAdminister the lowest valid extension number (Lowest Extension) and the 
highest valid extension number (Highest Extension) for the range of valid 
extensions. Transfer attempts to extensions that fall outside the range will 
be disallowed.
nAdminister the maximum number of digits in the extension to match the dial 
plan.
nChange the default system password. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-19 MERLIN LEGEND Communications System 
6
MERLIN LEGEND Communications 
System
AUDIX Voice Power System
The MERLIN LEGEND Communications System supports the AUDIX Voice 
Power System, which provides automated attendant functionality. Follow all 
recommendations for protecting the MERLIN LEGEND Communications System 
switch in Chapter 4, as well as those for protecting the AUDIX Voice Power 
System for the MERLIN LEGEND Communications System in Chapter 5. In 
addition, make sure that automated attendant selector codes do not permit 
outside line selection.
The AUDIX Voice Power System tracks traffic data over various timespans. 
Reviewing these reports on a regular basis helps to establish traffic trends. If 
increased activity or unusual usage patterns occur, they can be investigated 
immediately.
MERLIN MAIL, MERLIN MAIL-ML, and
MERLIN MAIL R3 Voice Messaging Systems
The MERLIN MAIL, MERLIN MAIL-ML, and MERLIN MAIL R3 Voice Messaging 
Systems provide the automated attendant feature. Follow all recommendations 
for protecting these systems in Chapter 5. In addition, make sure that automated 
attendant selector codes do not permit outside line selection.
MERLIN Attendant
To help secure MERLIN Attendant against toll fraud, do the following:
nAdminister the lowest valid extension number (Lowest Extension) and the 
highest valid extension number (Highest Extension) for the range of valid 
extensions. Transfer attempts to extensions that fall outside the range will 
be disallowed.
nAdminister the maximum number of digits in the extension to match the dial 
plan.
nChange the default system password. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-20 PARTNER II Communications System 
6
PARTNER II Communications System
The PARTNER II Communications System supports the PARTNER MAIL System, 
and the PARTNER MAIL VS System.
PARTNER MAIL and PARTNER MAIL VS 
Systems
The PARTNER MAIL and PARTNER MAIL VS Systems provide the automated 
attendant feature. Follow all recommendations for protecting these systems in 
Chapter 5. 
PARTNER Attendant
To help secure PARTNER Attendant against toll fraud, do the following:
nAdminister the lowest valid extension number (Lowest Extension) and the 
highest valid extension number (Highest Extension) for the range of valid 
extensions. Transfer attempts to extensions that fall outside the range will 
be disallowed.
nAdminister the maximum number of digits in the extension to match the dial 
plan.
nChange the default system password.
PARTNER Plus Communications 
System
The PARTNER Plus Communications System R3.1 and later releases, supports 
the PARTNER MAIL System, and the PARTNER MAIL VS System.
PARTNER MAIL and PARTNER MAIL VS 
Systems
The PARTNER MAIL and PARTNER MAIL VS Systems provide the automated 
attendant feature. Follow all recommendations for protecting these systems in 
Chapter 5. 
PARTNER Attendant
To help secure PARTNER Attendant against toll fraud, do the following:
nAdminister the lowest valid extension number (Lowest Extension) and the 
highest valid extension number (Highest Extension) for the range of valid 
extensions. Transfer attempts to extensions that fall outside the range will 
be disallowed. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-21 System 25 
6
nAdminister the maximum number of digits in the extension to match the dial 
plan.
nChange the default system password.
System 25
AUDIX Voice Power System
System 25 supports the AUDIX Voice Power System, which provides automated 
attendant functionality. Follow all recommendations for protecting the System 25 
switch in Chapter 4, as well as those for protecting the AUDIX Voice Power 
System for System 25 in Chapter 5. In addition, make sure that automated 
attendant selector codes do not permit outside line selection.
The AUDIX Voice Power System tracks traffic data over various timespans. 
Reviewing these reports on a regular basis helps to establish traffic trends. If 
increased activity or unusual usage patterns occur, they can be investigated 
immediately.