Lucent Technologies BCS Products Security Handbook Instructions Manual

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-49 PARTNER II Communications System 
5
— Assign a Class of Service that provides outcalling privileges (for 
PARTNER MAIL Release 1, assign 4, 5, 6, or 8; for PARTNER MAIL 
Release 3, assign 3,4, or 6) only to those mailboxes requiring these 
privileges.
— Assign Classes of Service 1-6 (for PARTNER MAIL Release 1) or 
1-4 and 20-23 (for PARTNER MAIL Release 3), Transfer Permitted, 
only to mailboxes for which the mailbox number is a real extension 
on the PARTNER II Communications System. Use Classes of 
Service 7-9 (for PARTNER MAIL Release 1) or 5, 6, and 15-19 (for 
PARTNER MAIL Release 3), Transfer Not Permitted, for all 
mailboxes for which there is no corresponding extension on the 
PARTNER II Communications System.
— If outcalling is not used, assign system mailboxes (90 to 98, and 
9997 to 9999) to Class of Service (COS) 7 or 9 (for PARTNER MAIL 
Release 1) or 5, 15-17,18, 19 (for PARTNER MAIL 
Release 3).
nRequire employees who have voice mailboxes to use passwords to protect 
their mailboxes.
nRequire the System Administrator and all voice mailbox owners to change 
their password from the default.
nThe System Administrator can set the Minimum Password Length to any 
value from 0-15 digits. The default value is six digits. Every subscriber’s 
mailbox password and the System Administration Password must be 
at 
least
 six digits.
NOTE:
A Minimum Password Length of at least six digits is strongly 
recommended. The shorter the Minimum Password Length, the more 
vulnerable your system is to abuse by unauthorized persons. Choose 
the largest acceptable minimum length in order to maximize the 
security of your system.
nInstruct employees not to make a statement, in their recorded greeting, 
indicating that they will accept collect calls.
nHave the voice messaging System Administrator delete unneeded voice 
mailboxes from the system immediately.
nThe Security Violation Notification feature enables the System 
Administrator to choose to be warned about possible mailbox break-in 
attempts. The System Administrator can choose from the following options:
nMailbox Lock — Locks the subscriber’s mailbox and sends a 
warning message to the mailbox owner’s mailbox and the System 
Administrator’s mailbox.
nWarning Message — Sends a warning message to the mailbox 
owner’s mailbox and the System Administrator’s mailbox (factory 
setting). 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-50 PARTNER Plus Communications System 
5
nNo Security Notification (strongly discouraged).
nProgram the PARTNER II Communications System to:
— Block direct access to outgoing lines and force the use of account 
codes and/or authorization codes. 
— Assign toll restrictions to individual’s phones, especially in public 
areas.
— If you do not need to use the Outcalling feature of the PARTNER 
MAIL System, completely restrict the outward calling capability of its 
system ports by using Inside Calls Only.
— If outcalling is required, assign outgoing call restriction local only 
with the appropriate toll call prefix to ports used for outcalling. 
Assign applicable allowed and disallowed number lists to the 
PARTNER MAIL System ports used for outcalling. Two-port 
PARTNER MAIL Systems use port 2 for outcalling. Four-port 
systems use port 4 for outcalling. Six-port systems use ports 5 and 6 
for outcalling. Outward restrict all other ports.
PARTNER Plus Communications 
System 
The PARTNER Plus Communications System R3.1 and later releases support the 
PARTNER MAIL System, and the PARTNER MAIL VS System.
For information on these systems, see ‘‘
Protecting the PARTNER MAIL and 
PARTNER MAIL VS Systems’’ on page 5-50.
Also see ‘‘Related Documentation’’ in the ‘‘About This Document’’ section for a list 
of manuals on these products.
Protecting the PARTNER MAIL and PARTNER
MAIL VS Systems
The PARTNER MAIL and PARTNER MAIL VS Systems provide automated 
attendant, call answer, and voice mail functionality. The automated attendant 
feature answers incoming calls and routes them to the appropriate department or 
person. The call answer feature provides call coverage to voice mailboxes. The 
voice mail feature provides a variety of voice messaging features.
Unauthorized persons try to locate unused or unprotected mailboxes and use 
them as dropoff points for their own messages, especially if inbound calls are free 
(for example, 800 inbound service). 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-51 PARTNER Plus Communications System 
5
Protecting Passwords
For PARTNER MAIL Release 1 and all releases of PARTNER MAIL VS, 
passwords can be up to four digits. For PARTNER MAIL Release 3, passwords 
can be up to 15 digits in length. See ‘‘
Administration / Maintenance Access’’ on 
page 2-4 and ‘‘General Security Measures’’ on page 2-7 for secure password 
guidelines. See Appendix E for information on how to change passwords in the 
PARTNER MAIL System and the PARTNER MAIL VS System.
Security Tips
nMonitor SMDR reports and/or Call Accounting System reports for outgoing 
calls that might be originated by internal and external abusers.
nFor PARTNER MAIL System mailboxes, exercise caution when assigning a 
Class of Service.
— Assign a Class of Service that provides outcalling privileges (for 
PARTNER MAIL Release 1 and PARTNER VS, assign 4, 5, 6, or 8; 
for PARTNER MAIL Release 3, assign 3,4, or 6) only to those 
mailboxes requiring these privileges.
— Assign Classes of Service 1-6 (for PARTNER MAIL Release 1 and 
PARTNER VS) or 1-4 and 20-23 (for PARTNER MAIL Release 3), 
Transfer Permitted, only to mailboxes for which the mailbox number 
is a real extension on the PARTNER Plus Communications System. 
Use Classes of Service 7-9 (for PARTNER MAIL Release 1 and 
PARTNER VS) or 5, 6, and 15-19 (for PARTNER MAIL Release 3), 
Transfer Not Permitted, for all mailboxes for which there is no 
corresponding extension on the PARTNER Plus Communications 
System.
— If outcalling is not used, assign system mailboxes (90 to 98, and 
9997 to 9999) to Class of Service (COS) 7 or 9 (for PARTNER MAIL 
Release 1) or 5, 15-17,18, 19 (for PARTNER MAIL 
Release 3).
nRequire employees who have voice mailboxes to use passwords to protect 
their mailboxes.
nRequire the System Administrator and all voice mailbox owners to change 
their password from the default.
nThe System Administrator can set the Minimum Password Length to any 
value from 0-15 digits. The default value is six digits. Every subscriber’s 
mailbox password and the System Administration Password must be 
at 
least
 six digits.
NOTE:
A Minimum Password Length of at least six digits is strongly 
recommended. The shorter the Minimum Password Length, the more 
vulnerable your system is to abuse by unauthorized persons. Choose  
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-52 System 25 
5
the largest acceptable minimum length in order to maximize the 
security of your system.
nInstruct employees not to make a statement, in their recorded greeting, 
indicating that they will accept collect calls.
nHave the voice messaging System Administrator delete unneeded voice 
mailboxes from the system immediately.
nThe Security Violation Notification feature enables the System 
Administrator to choose to be warned about possible mailbox break-in 
attempts. The System Administrator can choose from the following options:
nMailbox Lock — Locks the subscriber’s mailbox and sends a 
warning message to the mailbox owner’s mailbox and the System 
Administrator’s mailbox.
nWarning Message — Sends a warning message to the mailbox 
owner’s mailbox and the System Administrator’s mailbox (factory 
setting).
nNo Security Notification (strongly discouraged).
nProgram the PARTNER Plus Communications System to:
— Block direct access to outgoing lines and force the use of account 
codes and/or authorization codes. 
— Assign toll restrictions to individual’s phones, especially in public 
areas.
— If you do not need to use the Outcalling feature of the PARTNER 
MAIL System, completely restrict the outward calling capability of its 
system ports by using Inside Calls Only.
— If outcalling is required, assign outgoing call restriction local only 
with the appropriate toll call prefix to ports used for outcalling. 
Assign applicable allowed and disallowed number lists to the 
PARTNER MAIL System ports used for outcalling. Two-port 
PARTNER MAIL Systems use port 2 for outcalling. Four-port 
systems use port 4 for outcalling. Six-port systems use ports 5 and 6 
for outcalling. Outward restrict all other ports.
System 25
System 25 may be used with the AUDIX Voice Power System. (For information on 
this system, see ‘‘
Protecting the AUDIX Voice Power System’’ on page 5-53.)
Also see ‘‘Related Documentation’’ in the ‘‘About This Document’’ section for a list 
of manuals on this product.
Follow the steps listed below for securing a voice processing system on the 
System 25.
nOutward restrict the voice processing ports whenever possible. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-53 System 25 
5
nUse the voice processing system’s maximum extension length, valid 
extension range, and transfer to subscriber only feature, if available.
nTightly control system administration access to these systems.
nProgram the System 25 to:
— Block direct access to outgoing lines and force the use of account 
codes and/or authorization codes.
— Disallow trunk-to-trunk transfer unless it is required.
NOTE:
This parameter only applies to loop start lines.
nDo not administer the voice mail/coverage ports for remote call forwarding.
nMonitor SMDR reports and/or Call Accounting System reports for outgoing 
calls that might be originated by internal and external abusers.
Protecting the AUDIX Voice Power System
The AUDIX Voice Power System provides both automated attendant and voice 
mail functionality. The automated attendant feature answers incoming calls and 
routes them to the appropriate department or person. The voice mail feature 
provides call coverage to voice mailboxes along with a variety of voice messaging 
features.
Unauthorized persons concentrate their activities in two areas with the AUDIX 
Voice Power System:
nThey try to transfer out of the AUDIX Voice Power System to gain access to 
an outgoing trunk and make long distance calls.
nThey try to locate unused or unprotected mailboxes and use them as 
dropoff points for their own messages.
Protecting Passwords
The AUDIX Voice Power System offers password protection to help restrict 
unauthorized access. Subscribers should use a maximum length password and 
should change it routinely. Passwords can be up to 9 digits. See ‘‘
Administration / 
Maintenance Access’’ on page 2-4 and ‘‘General Security Measures’’ on page 2-7 
for secure password guidelines. See Appendix E for information on how to change 
passwords.
Security Tips
The following security measures assist you in managing features of the AUDIX 
Voice Power System to help prevent unauthorized use.
nSet Transfer to Subscribers Only to yes. This limits transfers to valid 
extensions. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-54 System 25 
5
nIf you have Release 1.0 of the AUDIX Voice Power System, implement all 
appropriate security measures on the PBX side.
nRequire employees who have voice mailboxes to use passwords to protect 
their mailboxes. See ‘‘
Administration / Maintenance Access’’ on page 2-4 
and ‘‘
General Security Measures’’ on page 2-7 for secure password 
guidelines.
nMake sure subscribers change the default password the first time they log 
in to the AUDIX Voice Power System.
nHave the AUDIX Voice Power System Administrator delete unneeded 
voice mailboxes from the system immediately.
nOn the System Parameters form, use the maximum number of digits 
allowable for extension entry (six). This will make it more difficult for 
criminals to guess the login and password combinations of your users.
nSet up auto attendant selection codes so that they do not permit outside 
line selection.
nAssign toll restriction levels to the AUDIX Voice Power System ports.
nIf you do not need to use the Outcalling feature of the AUDIX Voice Power 
System, completely restrict the outward calling capability of the AUDIX 
Voice Power System ports.
nDisallow transfers to extensions not registered as valid subscribers.
!WARNING:
Entering “#” transfers calls to the switch; that is, the transfer feature is 
always available and appropriate outgoing port restrictions must be in place 
to avoid toll fraud.
Security Measures
The security measures described in this section do not apply if you are using 
Release 1.0 of the AUDIX Voice Power System. In this case, use PBX restrictions.
Transfer Only to System Subscribers
The AUDIX Voice Power System has the ability to allow callers to transfer only to 
mailbox subscribers. When an AUDIX Voice Power System caller requests a 
transfer using     followed by an extension number, the AUDIX Voice Power 
System can compare the extension number entered with the valid extension 
numbers administered in the subscriber database.
If the extension is invalid, the transfer is denied and an error message is played to 
the caller. However, it does not prevent transfers from pre-administered dial 
strings in the automated attendant from accessing the outgoing facilities. Refer to 
Chapter 6 for procedures to restrict the automated attendant ports.
nOn the AUDIX Voice Power System, within the System Parameter 
Administration form, enter yes in the Transfer to Subscribers Only field.
*T 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-55 System 25 
5
NOTE:
You cannot use this security measure if calls are transferred to 
people in your company who are not AUDIX Voice Power System 
subscribers (see ‘‘
Limit Transfers Out of the System’’ on page 5-30). 
Limit Transfers Out of the System
When you need to allow transfers to people who are not AUDIX Voice Power 
System subscribers, you can add their extension numbers to the AUDIX Voice 
Power System subscriber database, but restrict access to their voice mailboxes. 
nOn the System Parameter Administration form, enter yes in the Transfer to 
Subscriber Only field.
nOn the Subscriber Administration form, add each extension number for 
non-AUDIX Voice Power System subscribers.
nEnter # in the Subscriber Password field to prevent access to the 
corresponding voice mail.
nEnter yes in the Does the subscriber have switch call coverage field. On 
the switch side, do not specify the AUDIX Voice Power System extension 
as a coverage point for any of these added extensions.
NOTE:
Although these restricted voice mailboxes cannot receive Call Answer 
messages, they do receive broadcast messages and even may receive a 
misdirected message from another subscriber. To save storage space, you 
should periodically clean out these mailboxes by accessing the restricted 
mailboxes and deleting all messages.
NOTE:
On AUDIX Voice Power System 2.1.1, mailboxes can be set individually to 
“1 minute,” reducing the clean-up required to service these mailboxes. 
						

							Automated Attendant 
Page 6-1 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
6
6Automated Attendant
DEFINITY ECS, DEFINITY 
Communications Systems, System 75, 
and System 85
Automated attendant is a service that connects to the PBX/communications 
system to help route calls to the appropriate extension. A menu of options allows 
callers to choose a predefined destination, such as a department, announcement, 
or an attendant, or a user-defined destination, such as an extension number.
Many automated attendant systems are vulnerable to toll fraud and are easy 
targets for toll hackers. Although there are some steps you can take to tighten the 
security of the automated attendant itself, additional steps must be taken on 
the switch side to reduce the risk of toll fraud.
Security Tips
nNever allow a menu choice to transfer to an outgoing trunk without a 
specific destination.
nWhen a digit (  through  ) is not a menu option, program it to transfer to 
an attendant, an announcement, a disconnect, or other intercept treatment.
nThis tip does not apply to the AUDIX Voice Mail System:
When   or   are Feature Access Codes for the switch, make sure the 
same numbers on the automated attendant menu are either translated to 
an extension or, if not a menu option, are programmed to transfer to an 
attendant, an announcement, a disconnect, or other intercept treatment.
nAUDIX Voice Mail System owners: use Enhanced Call Transfer. Apply the 
appropriate security measures described in Chapter 5.
09
89 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Automated Attendant 
Page 6-2 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
6
Tools that Prevent Unauthorized Calls
You can help prevent unauthorized callers who enter the automated attendant 
system from obtaining an outgoing facility by using the security tools shown in 
Table 6-1
.
Facility Restriction Levels
The switch treats all the PBX ports used by automated attendant systems as 
stations. Therefore, each automated attendant port can be assigned a COR with 
an FRL associated with the COR. FRLs provide for eight different levels of 
restrictions for AAR/ARS/WCR calls. FRLs are used in combination with calling 
permissions and routing patterns and/or preferences to determine where calls can 
be made. FRLs range from 0 to 7, with each number representing a different level 
of restriction (or no restrictions at all).
The FRL is used for the AAR/ARS/WCR feature to determine call access to an 
outgoing trunk group. Outgoing call routing is determined by a comparison of the 
FRLs in the AAR/ARS/WCR routing pattern to the FRL associated with the 
COR/COS of the call originator.
The higher the station FRL number, the greater the calling privileges. For 
example, if a station is not permitted to make outside calls, assign it an FRL value 
of 0. Then ensure that the FRLs on the trunk group preferences in the routing 
patterns are 1 or higher.
For example, when automated attendant ports are assigned to a COR with an 
FRL of 0, outside calls are disallowed. If that is too restrictive, the automated 
Table 6-1. Automated Attendant Security Tools
Security ToolSwitch Page #
Enhanced Call Transfer (see 
‘‘
Protecting the AUDIX, 
DEFINITY AUDIX, and Lucent 
Technologies INTUITY Voice 
Mail Systems’’)DEFINITY ECS, DEFINITY 
G1, G2, G3, System 75 R1V3 
Issue 2.0, System 85 R2V45-15
Facility Restriction Levels* All6-2
Station-to-Trunk Restrictions* All6-3
Class of Restriction DEFINITY ECS, DEFINITY 
G1, G3, and System 756-3
Class of Service DEFINITY G2 and System 856-3
Toll Analysis DEFINITY ECS, DEFINITY 
G1, G2, G3, and System 856-5