Lucent Technologies BCS Products Security Handbook Instructions Manual

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-29 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
5
Protecting Passwords
The AUDIX Voice Power System offers password protection to help restrict 
unauthorized access. Subscribers should use a maximum length password and 
should change it routinely. Passwords can be up to 9 digits. See ‘‘
Administration / 
Maintenance Access’’ on page 2-4 and ‘‘General Security Measures’’ on page 2-7 
for secure password guidelines. See Appendix E for information on how to change 
passwords.
Security Tips
The following security measures assist you in managing features of the AUDIX 
Voice Power System to help prevent unauthorized use.
nSet Transfer to Subscribers Only to yes. This limits transfers to only those 
switch extensions with a mailbox in the AUDIX Voice Power System.
nRequire employees who have voice mailboxes to use passwords to protect 
their mailboxes. See ‘‘
Administration / Maintenance Access’’ on page 2-4 
and ‘‘
General Security Measures’’ on page 2-7 for secure password 
guidelines.
nMake sure subscribers change the default password the first time they log 
in to the AUDIX Voice Power System.
nHave the AUDIX Voice Power System administrator delete unneeded voice 
mailboxes from the system immediately.
nOn the System Parameters form, use the maximum number of digits 
allowable for extension entry (six). This will make it more difficult for 
criminals to guess the login and password combinations of your users.
nSet up auto attendant selection codes so that they do not permit outside 
line selection.
nIf you have Release 1.0 of the AUDIX Voice Power System, implement all 
appropriate security measures on the PBX side.
nIf you do not need to use the Outcalling feature of the AUDIX Voice Power 
System, completely restrict the outward calling capability of the AUDIX 
Voice Power System ports through the COR assignments of the ports on 
the switch.
nIf outcalling is used, restrict the calling area through the CORs of the voice 
ports on the switch.
!WARNING:
Entering “#” transfers calls to the switch; that is, the transfer feature is 
always available and appropriate outgoing port restrictions must be in place 
to avoid toll fraud. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-30 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
5
Security Measures
The security measures described in this section do not apply if you are using 
Release 1.0 of the AUDIX Voice Power System. In this case, use PBX restrictions 
to safeguard your system.
Transfer Only to System Subscribers
The AUDIX Voice Power System has the ability to allow callers to transfer only to 
mailbox subscribers. When an AUDIX Voice Power System caller requests a 
transfer using     followed by an extension number, the AUDIX Voice Power 
System can compare the extension number entered with the valid extension 
numbers administered in the subscriber database.
If the extension is invalid, the transfer is denied and an error message is played to 
the caller. However, it does not prevent transfers from pre-administered dial 
strings in the automated attendant from accessing the outgoing facilities. Refer to 
Chapter 6 for procedures to restrict the automated attendant ports.
nOn the AUDIX Voice Power System, within the System Parameter 
Administration form, enter yes in the Transfer to Subscribers Only field.
NOTE:
You cannot use this security measure if calls are transferred to 
people in your company who are not AUDIX Voice Power System 
subscribers (see ‘‘
Limit Transfers Out of the System’’ on page 5-30). 
Limit Transfers Out of the System
When you need to allow transfers to people who are not AUDIX Voice Power 
System subscribers, you can add their extension numbers to the AUDIX Voice 
Power System subscriber database, but restrict access to their voice mailboxes. 
nOn the System Parameter Administration form, enter yes in the Transfer to 
Subscriber Only field.
nOn the Subscriber Administration form, add each extension number for 
non-AUDIX Voice Power System subscribers.
nEnter # in the Subscriber Password field to prevent access to the 
corresponding voice mail.
nEnter yes in the Does the subscriber have switch call coverage field. On 
the switch side, do not specify the AUDIX Voice Power System extension 
as a coverage point for any of these added extensions.
NOTE:
Although these restricted voice mailboxes cannot receive Call Answer 
messages, they do receive broadcast messages and even may receive a 
misdirected message from another subscriber. To save storage space, you 
should periodically clean out these mailboxes by accessing the restricted 
mailboxes and deleting all messages.
*T 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-31 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
5
NOTE:
On AUDIX Voice Power System 2.1.1, mailboxes can be set individually to 
“1 minute,” reducing the clean-up that these mailboxes require.
Protecting the CONVERSANT Voice Information
System
This section addresses security issues for the CONVERSANT and INTUITY 
CONVERSANT Voice Information Systems. These systems provide a platform 
used to build and execute voice response applications that involve network 
connections. Poor application design could allow unauthorized calls to be placed 
through the VIS.
Two ways to prevent unauthorized use of the CONVERSANT Voice Information 
Systems are as follows:
nBlock outbound access to the network at the switch (PBX or central office) 
that provides service to the VIS. Blocking outbound access includes 
blocking call origination, bridging, and transfer capabilities. This method 
does not rely on a secure VIS or robust VIS application design, and can be 
done by blocking all outgoing calls or transfer access (using one-way 
trunks for T1 or PRI), or by limiting the codes that can be dialed.
nMonitor the current VIS environment to determine if your application is at 
risk. This method should be used when blocking outbound access is 
inappropriate (for example, if the application requires outbound features, or 
if access to VIS administration is not well-controlled or only provides partial 
protection).
Protecting Passwords
System Administrator passwords follow standard UNIX password conventions. 
There are no end-user passwords. See ‘‘
Administration / Maintenance Access’’ on 
page 2-4 and ‘‘General Security Measures’’ on page 2-7 for secure password 
guidelines. Also, do the following:
nRestrict the “root” login to a single individual or to as few individuals as 
possible.
nDo not document any passwords.
nAlways change the “root” password from the default during installation and 
change it frequently after installation. 
NOTE:
This information applies to remote maintenance board (RMB) access as 
well.
See Appendix E for information on how to change System Administrator 
passwords. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-32 DEFINITY ECS, DEFINITY Communications Systems, System 75, and System 85 
5
Security Measures
Design applications with toll fraud in mind.
nMake sure the application verifies that long distance numbers are not being 
requested, or that only permitted numbers are requested. The Transfer Call 
and Call Bridge capabilities of Script Builder, and the “tic” instruction at the 
Transaction State Machine (TSM) script level provide network access. If 
the ASAI package is loaded, additional TSM instructions and libraries 
provide access using the ASAI facility. In addition, a poorly designed 
Prompt and Collect action for transfer could let the caller enter any number 
for an outside access number.
nIf numbers are contained in a database where anyone with database 
access can change them, or if they are entered by the caller, fraud is 
possible. Build the numbers into the application, or have the application 
control them to minimize the possibility of toll fraud.
nThe VIS Feature Test (feature_tst) package contains application programs 
that can be assigned to channels to test system components that allow any 
4-digit number to be dialed, such as transfer and call bridging. The 
application should not be assigned to a channel, or the package should not 
be loaded except when these tests are being used.
nAnyone with access to application code can hide logic in it that provides 
network access and is triggered under specific circumstances. Make sure 
that only trusted individuals can access application code.
nAn application can be audited using Automatic Number Identification (ANI) 
capabilities through PRI and ASAI (or normal call data tools) to set up local 
database tables to collect numbers. If a significant number of repeat 
inbound calls are identified, an administrator can be notified using the 
Netview package, UNIX, or ARU, or an application can be spawned to call 
someone to alert the administrator about the calls.
 Protect local and remote access.
nRestrict login access to trusted individuals with a need to maintain or 
administer the system.
nRestrict remote login access.
nUse the administrative interface and its security classes for logins. Certain 
capabilities are restricted for particular classes. For example, the 
Operations class cannot modify applications.
nMake sure when you use a modem that it is administered properly to 
prevent access by outside users. Make sure the phone is disconnected 
from the modem when the modem is not in use, or use the RPSD lock.
nUse standard UNIX tools to monitor login statistics. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-33 MERLIN II Communications System 
5
Security Tips
Toll fraud is possible when the application allows the incoming caller to make a 
network connection with another person. Thus, bridging to an outbound call, call 
transfer, and 3-way-conferencing should be protected.
nRequire callers to use passwords.
nHave the application verify that long distance numbers are not being 
requested, or verify that only permitted numbers are requested.
nUse appropriate switch translation restrictions.
nRestrict the COR and have distinctive audible alert set to no for all analog 
ports assigned in the switch. If no calls are routed out of the system, assign 
outward restriction and an FRL of 0, and enter no for all trunk group CORs.
MERLIN II Communications System
The MERLIN II Communications System may be used with the MERLIN MAIL 
Voice Messaging System. For security measures to protect the voice messaging 
system, see ‘‘
Protecting the MERLIN MAIL Voice Messaging System’’ on page 
5-33.
Also see ‘‘Related Documentation’’ in the ‘‘About This Document’’ section for a list 
of manuals on this product.
The MERLIN II Communications System R3 offers the following features:
nIt does not allow trunk-to-trunk transfer, thus reducing toll fraud exposure.
To reduce the system’s vulnerability to toll fraud, do the following:
nProgram the MERLIN II Communications System to assign Toll Restriction 
level to the MERLIN MAIL Voice Messaging System ports.
nMonitor SMDR reports and/or Call Accounting System reports for outgoing 
calls that might be originated by internal and external abusers.
Protecting the MERLIN MAIL Voice Messaging
System
Unauthorized persons concentrate their activities in two areas with the MERLIN 
MAIL Voice Messaging System:
nThey try to use the MERLIN MAIL Voice Messaging System to gain access 
to an outgoing trunk in order to make long distance calls.
nThey try to locate unused or unprotected mailboxes and use them as 
dropoff points for their own messages. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-34 MERLIN II Communications System 
5
The MERLIN MAIL Voice Messaging System provides automated attendant, call 
answer, and voice mail functionality. The automated attendant feature answers 
incoming calls and routes them to the appropriate department, person, or mailbox. 
The call answer feature provides call coverage to voice mailboxes. The voice mail 
feature provides a variety of voice messaging features.
The area of toll fraud risk associated with the automated attendant feature is 
indicated below.
nPooled facility (line/trunk) access codes are translated to a selector code to 
allow Remote Access. If a hacker chooses this selector code, the hacker 
has immediate access.
Take the following preventative measures to limit the risk of unauthorized use of 
the automated attendant feature by hackers:
nDo not program automated attendant selector codes for Automatic Route 
Selection (ARS) codes or Pooled Facility codes.
nAssign all unused automated attendant selector codes to zero, so that 
attempts to dial these will be routed to the system operator or to the 
General Mailbox.
Protecting Passwords
Passwords can be up to 4 digits. See ‘‘Administration / Maintenance Access’’ on 
page 2-4 and ‘‘General Security Measures’’ on page 2-7 for secure password 
guidelines. See Appendix E for information on how to change passwords.
Security Tips
The MERLIN MAIL Voice Messaging System can be administered to reduce the 
risk of unauthorized persons gaining access to the network. However, phone 
numbers and authorization codes can be compromised when overheard in a 
public location, lost through theft of a wallet or purse containing access 
information, or when treated carelessly (writing codes on a piece of paper and 
improperly discarding them).
Hackers may also use a computer to dial an access code and then publish the 
information for other hackers. Substantial charges can accumulate quickly. It is 
your responsibility to take appropriate steps to implement the features properly, to 
evaluate and administer the various restriction levels, and to protect and carefully 
distribute access codes.
To reduce the risk of unauthorized access through your voice messaging system, 
observe the following procedures:
nMonitor SMDR reports and/or Call Accounting System reports for outgoing 
calls that might be originated by internal and external abusers. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-35 MERLIN II Communications System 
5
nCreate a Disallowed List to disallow dialing 0, 70, 011, 809, 1809, 0809, 10, 
9999, 411, 1411, 800, 888, 700, 900, 976, 550, 1800, 1888,1700, 1500, 
1900, 1976, 1550, 0800, 0888, 0700, 0500, 0900, 0976, and 0550. Assign 
all MERLIN MAIL Voice Messaging System ports to this list. Lucent 
Technologies recommends using List 7 — the last Disallowed List. This is 
an added layer of security, in case other restrictions are inadvertently 
removed.
nRequire employees who have voice mailboxes to use 4-digit passwords to 
protect their mailboxes.
nRequire the System Administrator and all voice mailbox owners to change 
their password from the default.
nHave employees use random sequence passwords.
nImpress upon employees the importance of keeping their passwords a 
secret.
nEncourage employees to change their passwords regularly.
nUse a secure password for the General Mailbox.
nReassign the System Administrator’s mailbox/extension number from the 
default of 9997. Be certain to password protect the new mailbox.
nHave the MERLIN MAIL Voice Messaging System Administrator delete 
unneeded voice mailboxes from the system immediately.
nSet the maximum number of digits in an extension parameter appropriate 
to your dial plan. The MERLIN MAIL Voice Messaging System will not 
perform transfers to extensions greater than that number.
nWhen possible, restrict the off-network capability of callers by using calling 
restrictions and Disallowed List features.
nWhen possible, block out-of-hours calling.
nToll Restrict all voice mail port extensions.
nConsider requiring network dialing to be allowed through ARS only.
nDeny access to pooled facility codes by removing pool dial-out codes 9, 
890-899, or any others on your system.
nInstruct employees to contact their System Administrator immediately if 
any of the following occur:
nstrange voice mail messages are received
ntheir personal greeting has been changed
nthey suspect their MERLIN MAIL Voice Messaging System mailbox 
is being used by someone else 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-36 MERLIN LEGEND Communications System 
5
MERLIN LEGEND Communications 
System
The MERLIN LEGEND Communications System may be used with the following 
voice messaging systems:
nAUDIX Voice Power System — the AUDIX Voice Power System is a 
system that is external to the MERLIN LEGEND Communications System 
and connected to the switch by station lines and data links. (See 
‘‘
Protecting the AUDIX Voice Power System’’ on page 5-37.)
nINTUITY Voice Messaging System (See ‘‘Protecting the INTUITY Voice 
Messaging System’’ on page 5-39.)
nMERLIN MAIL Voice Messaging System. (See ‘‘Protecting the MERLIN 
MAIL, MERLIN MAIL-ML, MERLIN MAIL R3, and MERLIN LEGEND Mail 
Voice Messaging Systems’’ on page 5-43.)
nMERLIN MAIL-ML Voice Message System. (See ‘‘Protecting the MERLIN 
MAIL, MERLIN MAIL-ML, MERLIN MAIL R3, and MERLIN LEGEND Mail 
Voice Messaging Systems’’ on page 5-43.)
nMERLIN MAIL R3 Voice Message System. (See ‘‘Protecting the MERLIN 
MAIL, MERLIN MAIL-ML, MERLIN MAIL R3, and MERLIN LEGEND Mail 
Voice Messaging Systems’’ on page 5-43.)
nMERLIN LEGEND Mail Voice Messaging System. (See ‘‘Protecting the 
MERLIN MAIL, MERLIN MAIL-ML, MERLIN MAIL R3, and MERLIN 
LEGEND Mail Voice Messaging Systems’’ on page 5-43.)
Also see ‘‘Related Documentation’’ in the ‘‘About This Document’’ section for a list 
of manuals on these products.
The MERLIN LEGEND Communications System ships with ARS activated and all 
extensions set to Facility Restriction Level 3, allowing all international calling. To 
prevent toll fraud, ARS Facility Restriction Levels (FRLs) should be established 
using:
nFRL 0 for restriction to internal dialing only
nFRL 2 for restriction to local network calling only
nFRL 3 for restriction to domestic long distance (excluding area code 809 for 
the Dominican Republic, as this is part of the North American Numbering 
Plan, unless 809 is required)
nFRL 4 for international calling
Each extension should be assigned the appropriate FRL to match its calling 
requirement. All voice mail port extensions and barrier codes not used for 
outcalling should be assigned to FRL 0, which is the default setting for voice mail 
ports starting with Release 3.1. Prior to this release, the default setting is FRL 3. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-37 MERLIN LEGEND Communications System 
5
Protecting the AUDIX Voice Power System
The AUDIX Voice Power System provides both automated attendant and voice 
mail functionality. The automated attendant feature answers incoming calls and 
routes them to the appropriate department, person, or mailbox. The voice mail 
feature provides call coverage to voice mailboxes along with a variety of voice 
messaging features.
Unauthorized persons concentrate their activities in two areas with the AUDIX 
Voice Power System:
nThey try to transfer out of the AUDIX Voice Power System to gain access to 
an outgoing trunk and make long distance calls.
nThey try to locate unused or unprotected mailboxes and use them as 
dropoff points for their own messages.
Protecting Passwords
The AUDIX Voice Power System offers password protection to help restrict 
unauthorized access. Subscribers should use a maximum length password and 
should change it routinely. Passwords can be up to 9 digits. See ‘‘
Administration / 
Maintenance Access’’ on page 2-4 and ‘‘General Security Measures’’ on page 2-7 
for secure password guidelines. See Appendix E for information on how to change 
passwords.
Security Tips
The following security measures assist you in managing features of the AUDIX 
Voice Power System to help prevent unauthorized use.
nLucent Technologies recommends setting Transfer to Subscribers Only to 
yes. This limits transfers to only those valid switch extensions for which a 
mailbox is assigned.
nIf you have Release 1.0 of the AUDIX Voice Power System, implement all 
appropriate security measures on the switch side.
nRequire employees who have voice mailboxes to use passwords to protect 
their mailboxes. See ‘‘
Administration / Maintenance Access’’ on page 2-4 
and ‘‘
General Security Measures’’ on page 2-7 for secure password 
guidelines.
nMake sure subscribers change the default password the first time they log 
in to the AUDIX Voice Power System.
nHave the AUDIX Voice Power System Administrator delete unneeded 
voice mailboxes from the system immediately.
nOn the System Parameters form, use the maximum number of digits 
allowable for extension entry (six). This will make it more difficult for 
criminals to guess the login and password combinations of your users. 
						

							BCS Products
Security Handbook  
555-025-600  Issue 6
December 1997
Voice Messaging Systems 
Page 5-38 MERLIN LEGEND Communications System 
5
nSet up auto attendant selection codes so that they do not permit outside 
line selection.
nAssign toll restriction levels to the AUDIX Voice Power System ports.
nIf you do not need to use the Outcalling feature of the AUDIX Voice Power 
System, completely restrict the outward calling capability of the AUDIX 
Voice Power System ports.
!WARNING:
Entering “#” transfers calls to the switch; that is, the transfer feature is 
always available and appropriate outgoing port restrictions must be in place 
to avoid toll fraud.
Security Measures
The security measures described in this section do not apply if you are using 
Release 1.0 of the AUDIX Voice Power System. In this case, use switch 
restrictions.
Transfer Only to System Subscribers
The AUDIX Voice Power System has the ability to allow callers to transfer only to 
mailbox subscribers. When an AUDIX Voice Power System caller requests a 
transfer using     followed by an extension number, the AUDIX Voice Power 
System can compare the extension number entered with the valid extension 
numbers administered in the subscriber database.
If the extension is invalid, the transfer is denied and an error message is played to 
the caller. However, it does not prevent transfers from pre-administered dial 
strings in the automated attendant from accessing the outgoing facilities. Refer to 
Chapter 6 for procedures to restrict the automated attendant ports.
nOn the AUDIX Voice Power System, within the System Parameter 
Administration form, enter yes in the Transfer to Subscribers Only field.
NOTE:
You cannot use this security measure if calls are transferred to 
people in your company who are not AUDIX Voice Power System 
subscribers (see ‘‘
Limit Transfers Out of the System’’ on page 5-30). 
Limit Transfers Out of the System
When you need to allow transfers to people who are not AUDIX Voice Power 
System subscribers, you can add their extension numbers to the AUDIX Voice 
Power System subscriber database, but restrict access to their voice mailboxes. 
nOn the System Parameter Administration form, enter yes in the Transfer to 
Subscriber Only field.
nOn the Subscriber Administration form, add each extension number for 
non-AUDIX Voice Power System subscribers.
*T