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Lexmark X 850 Owners Manual

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    of 843
    							Diagnostic information2-73
    7500-XXX
    243.04 Sensor (tray 3 feed-out) static jam 
    9Check the sensor (tray 3 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 3 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 3 feed-
    out) removal” on 
    page 4-247.Replace the 
    connection.
    10Check the connection between the 2TM/TTM controller 
    card assembly and the printer engine card assembly.
    Are the above boards connected properly?Go to step 11.Replace the 
    connection.
    11Perform a print test.
    Does the error still occur?Replace the 2TM/
    TTM controller card 
    assembly. 
    Go to “2000-sheet 
    dual input (TTM)–
    2TM/TTM controller 
    card assembly 
    removal” on 
    page 4-274.
    Go to step 12.Problem solved.
    12Perform a print test.
    Does the error still occur?Replace the printer 
    engine card 
    assembly.
    Go to “Printer 
    engine card 
    assembly removal” 
    on page 4-117.Problem solved.
    StepCheckYe sNo
    1Check the media position.
    Does the media touch the sensor (tray 3 feed-out)?
    Open the 2TM/TTM left door assembly, and visually 
    check it.Remove the media.Go to step 2.
    2Check the sensor (tray 3 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  3 .  
    5. Touch Feed-out.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 4. Go to step 3.
    StepCheckYe sNo 
    						
    							2-74MFP Service Manual 7500-XXX
    244.00 Sensor (tray 4 feed-out) on jam (tray 4 media feed)
    3Check the sensor (tray 3 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 3 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 3 feed-
    out) removal” on 
    page 4-247.Replace the 
    connection.
    4Perform a print test.
    Does the error still occur?Replace the 2TM/
    TTM controller card 
    assembly. 
    Go to “2000-sheet 
    dual input (TTM)–
    2TM/TTM controller 
    card assembly 
    removal” on 
    page 4-274.
    Go to step 5.Problem solved.
    5Perform a print test.
    Does the error still occur?Replace the printer 
    engine card 
    assembly.
    Go to “Printer 
    engine card 
    assembly removal” 
    on page 4-117.Problem solved.
    StepCheckYe sNo
    1Check the media condition.
    Is the media in the tray crumpled or damaged?Replace the media.Go to step 2.
    2Check the media size setup.
    Does the media size in use match the size set for tray 
    4?Go to step 3.Replace the media 
    or change the media 
    size setup.
    3Check the tray 4 rolls.
    Pull out tray 4, and check it.
    Are the feed roll, separation roll, and pick roll for 
    transport free of excess wear and contamination?Go to step 4.Clean or replace the 
    feed roll, separation 
    roll, and pick roll.
    Go to “2000-sheet 
    dual input (TTM)–
    feed roll removal” 
    on page 4-259, 
    “2000-sheet dual 
    input (TTM)–
    separation roll 
    removal” on 
    page 4-263, and 
    “2000-sheet dual 
    input (TTM)–pick 
    roll removal” on 
    page 4-266.
    4Check the media position.
    Open the 2TM/TTM left door assembly, and visually 
    check it. 
    Does the media touch the sensor (pre-feed) of the tray 4 
    media feed unit assembly or the sensor (tray 4 feed-
    out)?Remove the media.Go to step 5.
    StepCheckYe sNo 
    						
    							Diagnostic information2-75
    7500-XXX
    5Check the tray 4 sensor (pre-feed) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  4 .  
    5. Touch Feed-out.
    Remove the media tray assembly.
    Does the display on the operator panel change every 
    time a white piece of paper is placed over the sensing 
    area of the above sensor?Go to step 7.Go to step 6.
    6Check the tray 4 sensor (pre-feed) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (pre-feed).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (pre-feed) 
    removal” on 
    page 4-256.Replace the 
    connection.
    7Check the connection between the 2TM/TTM controller 
    card assembly and the printer engine card assembly.
    Are the above cards connected properly?Go to step 8.Replace the 
    connection.
    8Check the sensor (tray 4 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  4 .
    5. Touch Feed-out.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 10.Go to step 9.
    9Check the sensor (tray 4 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 4 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 4 feed-
    out) removal” on 
    page 4-241.Replace the 
    connection.
    StepCheckYe sNo 
    						
    							2-76MFP Service Manual 7500-XXX
    10Remove the tray 4 media transport assembly from the 
    TTM. 
    Go to “2000-sheet dual input (TTM)–tray 4 media 
    transport assembly removal” on page 4-229.
    Inspect the metal tab on the tray 4 media transport 
    assembly as shown in the graphic below.
    Is the metal tab on the tray 4 media transport assembly 
    bent?Staighten the metal 
    tab with needle nose 
    plyiers or replace the 
    tray 4 media 
    transport assembly.
    Go to “2000-sheet 
    dual input (TTM)–
    tray 4 media 
    transport assembly 
    removal” on 
    page 4-229.Go to step 11.
    11Perform a print test.
    Does the error still occur?Replace the 2TM/
    TTM controller card 
    assembly. 
    Go to “2000-sheet 
    dual input (TTM)–
    2TM/TTM controller 
    card assembly 
    removal” on 
    page 4-274.
    Go to step 12.Problem solved.
    12Perform a print test.
    Does the error still occur?Replace the printer 
    engine card 
    assembly.
    Go to “Printer 
    engine card 
    assembly removal” 
    on page 4-117.Problem solved.
    StepCheckYe sNo 
    						
    							Diagnostic information2-77
    7500-XXX
    244.01 Sensor (tray 3 feed-out) on jam (tray 4 media feed)
    StepCheckYe sNo
    1Check the media condition.
    Is the media in the tray crumpled or damaged?Replace the media.Go to step 2.
    2Check the media size setup.
    Does the media size in use match the size set for tray 
    4?Go to step 3.Replace the media, 
    or change the media 
    size setup.
    3Check the tray 4 rolls.
    Pull out tray 4, and check it. Are the feed roll, separation 
    roll, and pick roll for transport free of excess wear and 
    contamination?Go to step 4.Clean or replace the 
    feed roll, separation 
    roll, and pick roll.
    Go to “2000-sheet 
    dual input (TTM)–
    feed roll removal” 
    on page 4-259, 
    “2000-sheet dual 
    input (TTM)–
    separation roll 
    removal” on 
    page 4-263, and 
    “2000-sheet dual 
    input (TTM)–pick 
    roll removal” on 
    page 4-266.
    4Check the media position.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the media touch the sensor (tray 3 feed-out) or the 
    sensor (tray 4 feed-out)?Remove the media.Go to step 5.
    5Check the sensor (tray 4 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  4 .  
    5. Touch Feed-out.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 7.Go to step 6.
    6Check the sensor (tray 4 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 4 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 4 feed-
    out) removal” on 
    page 4-241.Replace the 
    connection.
    7Check the connection between the 2TM/TTM controller 
    card assembly and the printer engine card assembly.
    Are the above cards connected properly?Go to step 8.Replace the 
    connection. 
    						
    							2-78MFP Service Manual 7500-XXX
    8Check the sensor (tray 3 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  3 .  
    5. Touch Feed-out.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 10.Go to step 9.
    9Check the sensor (tray 3 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 3 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 3 feed-
    out) removal” on 
    page 4-247.Replace the 
    connection.
    10Remove the tray 4 media transport assembly from the 
    TTM. 
    Go to “2000-sheet dual input (TTM)–tray 4 media 
    transport assembly removal” on page 4-229.
    Inspect the metal tab on the tray 4 media transport 
    assembly as shown in the graphic below.
    Is the metal tab on the tray 4 media transport assembly 
    bent?Staighten the metal 
    tab with needle nose 
    plyiers or replace the 
    tray 4 media 
    transport assembly.
    Go to “2000-sheet 
    dual input (TTM)–
    tray 4 media 
    transport assembly 
    removal” on 
    page 4-229.Go to step 11.
    StepCheckYe sNo 
    						
    							Diagnostic information2-79
    7500-XXX
    244.02 Sensor (tray 2 feed-out) on jam (tray 4 media feed) 
    11Perform a print test.
    Does the error still occur?Replace the 2TM/
    TTM controller card 
    assembly. 
    Go to “2000-sheet 
    dual input (TTM)–
    2TM/TTM controller 
    card assembly 
    removal” on 
    page 4-274.
    Go to step 12.Problem solved.
    12Perform a print test.
    Does the error still occur?Replace the printer 
    engine card 
    assembly.
    Go to “Printer 
    engine card 
    assembly removal” 
    on page 4-117.Problem solved.
    StepCheckYe sNo
    1Check the media condition.
    Is the media in the tray crumpled or damaged?Replace the media.Go to step 2.
    2Check the media size setup.
    Does the media size in use match the size set for 
    tray 4?Go to step 3.Replace the media 
    or change the media 
    size setup.
    3Check the tray 4 rolls.
    Pull out tray 4, and check it.
    Are the feed roll, separation roll, and pick roll for 
    transport free of excess wear and contamination?Go to step 4.Clean or replace the 
    feed roll, separation 
    roll, and pick roll.
    Go to “2000-sheet 
    dual input (TTM)–
    feed roll removal” 
    on page 4-259, 
    “2000-sheet dual 
    input (TTM)–
    separation roll 
    removal” on 
    page 4-263, and 
    “2000-sheet dual 
    input (TTM)–pick 
    roll removal” on 
    page 4-266.
    4Check the media position. 
    Open the printer left lower door assembly, and visually 
    check it.
    Does the media touch the sensor (tray 2 feed-out)?Remove the media.Go to step 5.
    5Check the media position. 
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the media touch the sensor (tray 4 feed-out)?Remove the media.Go to step 6.
    StepCheckYe sNo 
    						
    							2-80MFP Service Manual 7500-XXX
    6Check the sensor (tray 2 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  2 .  
    5. Touch Feed-out.
    Open the printer left lower door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time a white piece of paper is placed over the sensing 
    area of the above sensor?Go to step 8.Go to step 7.
    7Check the sensor (tray 2 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 2 feed-out).
    Go to “Sensor 
    (tray 2 feed-out) 
    removal” on 
    page 4-83.Replace the 
    connection.
    8Check the sensor (tray 4 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  4 .
    5. Touch Feed-out.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 10.Go to step 9.
    9Check the sensor (tray 4 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 3 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 3 feed-
    out) removal” on 
    page 4-247.Replace the 
    connection.
    10Check the connection between the 2TM/TTM controller 
    card assembly and the printer engine card assembly.
    Are the above cards connected properly?Go to step 11.Replace the 
    connection.
    11Perform a print test.
    Does the error still occur?Replace the 2TM/
    TTM controller card 
    assembly. 
    Go to “2000-sheet 
    dual input (TTM)–
    2TM/TTM controller 
    card assembly 
    removal” on 
    page 4-274.
    Go to step 12.Problem solved.
    StepCheckYe sNo 
    						
    							Diagnostic information2-81
    7500-XXX
    244.03 Sensor (registration) on jam (tray 4 media feed)
    12Perform a print test.
    Does the error still occur?Replace the printer 
    engine card 
    assembly.
    Go to “Printer 
    engine card 
    assembly removal” 
    on page 4-117.Problem solved.
    StepCheckYe sNo
    1Check the media condition.
    Is the media in the tray crumpled or damaged?Replace the media.Go to step 2.
    2Check the media size setup.
    Does the media size in use match the size set for 
    tray 4?Go to step 3.Replace the media 
    or change the media 
    size setup.
    3Check the tray 4 rolls.
    Pull out tray 4, and check it.
    Are the feed roll, separation roll, and pick roll for 
    transport free of excess wear and contamination?Go to step 4.Clean or replace the 
    feed roll, separation 
    roll, and pick roll.
    Go to “2000-sheet 
    dual input (TTM)–
    feed roll removal” 
    on page 4-259, 
    “2000-sheet dual 
    input (TTM)–
    separation roll 
    removal” on 
    page 4-263, and 
    “2000-sheet dual 
    input (TTM)–pick 
    roll removal” on 
    page 4-266.
    4Check the media position (1).
    Open the printer left door assembly, and visually check 
    it.
    Does the media touch the sensor (registration)?Remove the media.Go to step 5.
    5Check the media position (2).
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the media touch the sensor (tray 4 feed-out)?Remove the media.Go to step 6.
    6Check the sensor (registration) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch BASE SENSOR TEST.
    3. Touch Media Path.
    4. Touch Registration.
    Open the printer left door assembly, and visually check 
    it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 8.Go to step 7.
    StepCheckYe sNo 
    						
    							2-82MFP Service Manual 7500-XXX
    244.04 Sensor (pre-feed) on jam (tray 4 media feed)
    7Check the sensor (registration) for proper connection.
    Is the above sensor connected properly?Replace the sensor 
    (registration).
    Go to “Sensor 
    (registration) 
    removal” on 
    page 4-81.Replace the 
    connection.
    8Check the sensor (tray 4 feed-out) for proper operation.
    1. Enter the Diagnostics Menu.
    2. Touch INPUT TRAY TESTS.
    3. Touch Sensor Test.
    4. Touch Tr a y  4 .
    5. Touch Feed-out.
    Open the 2TM/TTM left door assembly, and visually 
    check it.
    Does the display on the operator panel change every 
    time the actuator on the above sensor operates?Go to step 10.Go to step 9.
    9Check the sensor (tray 4 feed-out) for proper 
    connection.
    Is the above sensor connected properly?Replace the sensor 
    (tray 4 feed-out).
    Go to “2000-sheet 
    dual input (TTM)–
    sensor (tray 4 feed-
    out) removal” on 
    page 4-241.Replace the 
    connection.
    10Check the connection between the 2TM/TTM controller 
    card assembly and the printer engine card assembly.
    Are the above cards connected properly?Go to step 11.Replace the 
    connection.
    11Perform a print test.
    Does the error still occur?Replace the 2TM/
    TTM controller card 
    assembly. 
    Go to “2000-sheet 
    dual input (TTM)–
    2TM/TTM controller 
    card assembly 
    removal” on 
    page 4-274.
    Go to step 12.Problem solved.
    12Perform a print test.
    Does the error still occur?Replace the printer 
    engine card 
    assembly.
    Go to “Printer 
    engine card 
    assembly removal” 
    on page 4-117.Problem solved.
    StepCheckYe sNo
    1Check the media condition.
    Is the media in the tray crumpled or damaged?Replace the media.Go to step 2.
    StepCheckYe sNo 
    						
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