Lexmark E462DTN User Manual

							Memory card
Make sure the memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
FAN, FLEX, AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDER
Turn the stack of paper over, if possible, when you reload it into the tray or feeder.
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 57.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
LOAD PAPER FROM A FRESH PACKAGE
The paper may have absorbed moisture due to high humidity. Store the paper in its original wrapper until you use
it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press . Troubleshooting151
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							Page that jammed does not reprint after you clear the jam
Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Press .
2Press the up or down arrow button until Settings appears, and then press .
3Press the up or down arrow button until General Settings appears, and then press .
4Press the up or down arrow button until Print Recovery appears, and then press .
5Press the up or down arrow button until Jam Recovery appears, and then press .
6Press the up or down arrow button until On or Auto appears, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages, but first make sure the standard tray is loaded:
1Turn the printer off.
2Load letter‑ or A4‑size paper in the standard tray. Load the paper stack toward the back of the tray as shown with
the recommended print side facedown. Notice the maximum fill line on the side of the tray to guide you. Do not
overfill the tray.
Print the print quality test pages:
1Turn the printer off.
2From the printer control panel, hold down  and the right arrow button while turning the printer on. Troubleshooting152
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							3Release the buttons when CONFIG MENU appears.
4Press the arrow buttons until Prt Quality Pgs appears, and then press .
The print quality test pages print.
5Press the arrow buttons until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, and then Ready appears.
Blank pages
Try one or more of the following:
Remove and reinstall the toner cartridge.
Remove and reinstall the photoconductor kit.
If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray. Troubleshooting153
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							Gray background
For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print.
For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features,
and then choose the setting needed from the Toner Darkness pop‑up menu.
From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to
print.
Ghost images
These are possible solutions. Try one or more of the following:
THE PHOTOCONDUCTOR KIT IS DEFECTIVE
Replace the photoconductor kit.
CHECK THE PAPER TYPE SETTING
For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the
tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray. Troubleshooting154
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							Incorrect margins
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software
program.
Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the
tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it. Troubleshooting155
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							Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
For Windows users: From Print Properties, change these settings.
For Macintosh users:
1Choose File > Print.
2Locate the drop‑down box under the Orientation pictures, and then click the down button.
3Click Printer Features.
4Change the settings for Toner Darkness, Brightness, and Contrast.
From the printer control panel Quality menu, change these settings.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the
tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge. Troubleshooting156
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							Print is too light
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
From the printer control panel, change these settings from the Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop‑up menus.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE TONER IS LOW
When 88 Cartridge Low appears, order a new print cartridge.
THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge. Troubleshooting157
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							Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Toner fog or background shading appears on the page
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
CHECK THE PAPER TEXTURE SETTING
Make sure the Paper Texture setting matches the paper loaded in the tray. Troubleshooting158
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							Toner specks
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
C
HECK THE TRANSPARENCIES
Use only transparencies recommended by the printer manufacturer.
CHECK THE PAPER TYPE SETTING
Load transparencies, and make sure the Paper Type setting is set to Transparency.
Streaked horizontal lines
These are possible solutions. Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE
From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to feed the paper
for the job. Troubleshooting159
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							THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
MAKE SURE THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the
risk of injury from a hot component, allow the surface to cool before removing paper from this area.
Clear any paper you see.
THERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer Support.
Streaked vertical lines
These are possible solutions. Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE
From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to feed paper for
the job.
THE TONER CARTRIDGE IS DEFECTIVE
Replace the toner cartridge.
MAKE SURE THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit. Use
the cartridge handle whenever you are holding the cartridge.
CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the
risk of injury from a hot component, allow the surface to cool before removing paper from this area.
Clear any paper you see.
THERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer Support. Troubleshooting160
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