Lexmark E462DTN User Manual

							Lexmark E460dn, E460dw, and
E462dtn
Users Guide
August 2011 www.lexmark.com
Machine type(s):
4513
Model(s):
630, 63W, 6EW
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							Contents
Safety information.......................................................................................9
Learning about the printer.........................................................................10
Thank you for choosing this printer!.......................................................................................................10
Finding information about the printer....................................................................................................10
Selecting a location for the printer..........................................................................................................11
Printer configurations.............................................................................................................................12
Understanding the printer control panel................................................................................................15
Using the standard exit bin and paper stop............................................................................................18
Additional printer setup.............................................................................20
Installing internal options........................................................................................................................20
Available internal options ................................................................................................................................. 20
Accessing the system board to install internal options .................................................................................... 20
Installing a memory card .................................................................................................................................. 21
Installing a flash memory or firmware card ...................................................................................................... 24
Installing hardware options.....................................................................................................................25
Installing a 250‑ or 550‑sheet drawer .............................................................................................................. 25
Attaching cables......................................................................................................................................27
Verifying printer setup............................................................................................................................28
Printing a menu settings page .......................................................................................................................... 28
Printing a network setup page.......................................................................................................................... 29
Setting up the printer software...............................................................................................................29
Installing printer software ................................................................................................................................ 29
Updating available options in the printer driver .............................................................................................. 30
Setting up wireless printing.....................................................................................................................31
Information you will need to set up the printer on a wireless network ...........................................................31
Installing the printer on a wireless network (Windows)................................................................................... 31
Installing the printer on a wireless network (Macintosh) ................................................................................. 33
Installing the printer on a wired network...............................................................................................36
Minimizing your printers environmental impact........................................39
Saving paper and toner...........................................................................................................................39
Using recycled paper ........................................................................................................................................ 39
Conserving supplies .......................................................................................................................................... 39
Saving energy..........................................................................................................................................40
Using Eco‑Mode................................................................................................................................................ 40
Reducing printer noise...................................................................................................................................... 40 Contents2
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							Adjusting Power Saver ...................................................................................................................................... 41
Recycling..................................................................................................................................................42
Recycling Lexmark products ............................................................................................................................. 42
Recycling Lexmark packaging............................................................................................................................ 42
Returning Lexmark cartridges for reuse or recycling ........................................................................................ 43
Loading paper and specialty media............................................................44
Setting the paper size and type...............................................................................................................44
Configuring Universal paper settings......................................................................................................44
Loading trays...........................................................................................................................................45
Using the multipurpose feeder...............................................................................................................49
Linking and unlinking trays......................................................................................................................54
Linking trays ...................................................................................................................................................... 54
Unlinking trays .................................................................................................................................................. 54
Creating a custom name for a paper type ........................................................................................................ 55
Assigning a customer paper type name to a tray ............................................................................................. 55
Paper and specialty media guidelines.........................................................57
Paper guidelines......................................................................................................................................57
Paper characteristics......................................................................................................................................... 57
Unacceptable paper.......................................................................................................................................... 58
Selecting paper ................................................................................................................................................. 58
Selecting preprinted forms and letterhead ...................................................................................................... 59
Using recycled paper and other office papers .................................................................................................. 59
Storing paper .................................................................................................................................................... 59
Supported paper sizes, types, weights, and capacities...........................................................................60
Paper types and weights supported by the printer .......................................................................................... 60
Paper sizes supported by the printer................................................................................................................ 61
Paper tray capacities......................................................................................................................................... 62
Printing......................................................................................................63
Printing a document................................................................................................................................63
Printing a document ......................................................................................................................................... 63
Printing on specialty media.....................................................................................................................64
Tips on using letterhead ................................................................................................................................... 64
Tips on using transparencies ............................................................................................................................ 65
Tips on using envelopes .................................................................................................................................... 65
Tips on using labels ........................................................................................................................................... 66
Tips on using card stock .................................................................................................................................... 66
Printing confidential and other held jobs................................................................................................67
Holding jobs in the printer ................................................................................................................................ 67
Printing confidential and other held jobs ......................................................................................................... 67 Contents3
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							Printing information pages......................................................................................................................69
Printing a font sample list ................................................................................................................................. 69
Printing a directory list...................................................................................................................................... 69
Printing the print quality test pages ................................................................................................................. 69
Canceling a print job................................................................................................................................70
Canceling a print job from the printer control panel ........................................................................................ 70
Canceling a print job from the computer ......................................................................................................... 70
Understanding printer menus....................................................................72
Menus list................................................................................................................................................72
Paper menu.............................................................................................................................................73
Default Source menu ........................................................................................................................................ 73
Paper Size/Type menu ...................................................................................................................................... 73
Configure MP menu .......................................................................................................................................... 76
Substitute Size menu ........................................................................................................................................ 76
Paper Texture menu ......................................................................................................................................... 76
Paper Weight menu .......................................................................................................................................... 78
Paper Loading menu ......................................................................................................................................... 79
Custom Types menu ......................................................................................................................................... 80
Universal Setup menu....................................................................................................................................... 81
Reports menu..........................................................................................................................................82
Reports menu ................................................................................................................................................... 82
Network/Ports menu...............................................................................................................................83
Active NIC menu ............................................................................................................................................... 83
Standard Network or Network  menus ....................................................................................................... 83
Reports menu (under the Network/Ports menu) ............................................................................................. 85
Network Card menu.......................................................................................................................................... 85
TCP/IP menu ..................................................................................................................................................... 85
IPv6 menu ......................................................................................................................................................... 86
Wireless menu .................................................................................................................................................. 87
AppleTalk menu ................................................................................................................................................ 88
NetWare menu ................................................................................................................................................. 88
LexLink menu .................................................................................................................................................... 89
USB menu ......................................................................................................................................................... 89
Parallel menu .................................................................................................................................................... 91
SMTP Setup menu ............................................................................................................................................ 93
Security menu.........................................................................................................................................94
Miscellaneous menu ......................................................................................................................................... 94
Confidential Print menu.................................................................................................................................... 94
Security Audit Log menu ................................................................................................................................... 95
Set Date/Time menu ......................................................................................................................................... 96
Settings menu..........................................................................................................................................97
General Settings menu ..................................................................................................................................... 97 Contents4
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							Setup menu..................................................................................................................................................... 100
Finishing menu................................................................................................................................................ 102
Quality menu .................................................................................................................................................. 103
Utilities menu.................................................................................................................................................. 105
XPS menu ........................................................................................................................................................ 105
PDF menu........................................................................................................................................................ 106
PostScript menu.............................................................................................................................................. 106
PCL Emul menu ............................................................................................................................................... 106
HTML menu .................................................................................................................................................... 109
Image menu .................................................................................................................................................... 110
Maintaining the printer............................................................................111
Cleaning the exterior of the printer......................................................................................................111
Storing supplies.....................................................................................................................................111
Checking the status of supplies from a network computer..................................................................111
Ordering supplies..................................................................................................................................112
Ordering toner cartridges ............................................................................................................................... 112
Ordering a photoconductor kit ....................................................................................................................... 113
Ordering a maintenance kit ............................................................................................................................ 113
Replacing supplies.................................................................................................................................113
Replacing the toner cartridge ......................................................................................................................... 113
Replacing the photoconductor kit .................................................................................................................. 115
Moving the printer................................................................................................................................118
Moving the printer to another location.......................................................................................................... 118
Shipping the printer ........................................................................................................................................ 118
Administrative support............................................................................119
Finding advanced networking and administrator information.............................................................119
Using the Embedded Web Server.........................................................................................................119
Checking the virtual display...................................................................................................................119
Checking the device status....................................................................................................................120
Viewing reports.....................................................................................................................................120
Configuring supply notifications............................................................................................................120
Modifying confidential print settings....................................................................................................120
Setting up e‑mail alerts.........................................................................................................................121
Restoring the factory default settings...................................................................................................121
Clearing jams............................................................................................123
Avoiding jams........................................................................................................................................123
Identifying jams in the paper path........................................................................................................124
Contents5
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							Understanding jam messages and locations.........................................................................................124
200 paper jam.......................................................................................................................................126
201 paper jam.......................................................................................................................................128
202 paper jam.......................................................................................................................................129
231 paper jam.......................................................................................................................................130
233 paper jam.......................................................................................................................................132
234 paper jam.......................................................................................................................................132
235 paper jam.......................................................................................................................................133
24x paper jam........................................................................................................................................133
251 paper jam.......................................................................................................................................134
Troubleshooting.......................................................................................136
Understanding printer messages..........................................................................................................136
Calibrating ....................................................................................................................................................... 136
Cartridge Life Exceeded .................................................................................................................................. 136
Change  to  ........................................................................................................... 136
Change  to .................................................................................................................... 136
Change  to  ................................................................................................................................... 137
Change  to   ....................................................................................................................... 137
Close front door .............................................................................................................................................. 137
Load  with  ............................................................................................................ 137
Load  with  .................................................................................................................... 138
Load  with   ........................................................................................................................ 138
Load  with  .................................................................................................................................... 138
Load Manual Feeder with  ............................................................................................ 138
Load Manual Feeder with  .................................................................................................... 139
Load Manual Feeder with   ........................................................................................................ 139
Load Manual Feeder with  .................................................................................................................... 139
Remove paper from standard bin ................................................................................................................... 140
Remove paper from standard output bin ....................................................................................................... 140
Replace Cartridge............................................................................................................................................ 140
Replace PC Kit ................................................................................................................................................. 140
Resetting the printer....................................................................................................................................... 140
Resetting without replacing may affect print quality. .................................................................................... 140
Restoring Factory Defaults.............................................................................................................................. 140
Routine maintenance needed ........................................................................................................................ 140
Standard Bin Full ............................................................................................................................................. 141
Stopping .......................................................................................................................................................... 141
Submitting selection ....................................................................................................................................... 141
Too many failed panel logins .......................................................................................................................... 141
Tray  disabled ............................................................................................................................................ 141
Tray  Missing ............................................................................................................................................. 141 Contents6
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							30.yy Invalid refill, change cartridge ............................................................................................................... 141
31.yy Replace defective or missing cartridge ................................................................................................. 141
32.yy Cartridge part number unsupported by device..................................................................................... 142
32 Replace unsupported cartridge ................................................................................................................. 142
34 Short paper ................................................................................................................................................ 142
35 Insufficient memory to support Resource Save feature ............................................................................ 142
37 Insufficient memory for Flash Memory Defragment operation ................................................................ 142
37 Insufficient memory to collate job............................................................................................................. 143
37 Insufficient memory, some Held Jobs were deleted.................................................................................. 143
38 Memory full ............................................................................................................................................... 143
39 Complex page, some data may not have printed ...................................................................................... 143
42.xy Cartridge region mismatch .................................................................................................................... 143
51 Defective flash detected ............................................................................................................................ 144
52 Not enough free space in flash memory for resources.............................................................................. 144
53 Unformatted flash detected ...................................................................................................................... 144
54 Standard network software error .............................................................................................................. 144
56 Standard parallel port disabled.................................................................................................................. 144
56 Standard USB port disabled ....................................................................................................................... 144
58 Too many flash options installed ............................................................................................................... 145
58 Too many trays attached ........................................................................................................................... 145
80 Routine Maintenance ................................................................................................................................ 145
84 PC Kit life warning ...................................................................................................................................... 145
84 Replace PC Kit ............................................................................................................................................ 145
88 Cartridge low ............................................................................................................................................. 145
1565 Emulation error, load emulation option ................................................................................................ 146
Solving basic printer problems..............................................................................................................146
Printer control panel display is blank or displays only diamonds..........................................................146
Solving printing problems.....................................................................................................................146
Jobs do not print ............................................................................................................................................. 146
Confidential and other held jobs do not print ................................................................................................ 147
Multiple‑language PDFs do not print .............................................................................................................. 147
Job takes longer than expected to print ......................................................................................................... 148
Job prints from the wrong tray or on the wrong paper .................................................................................. 148
Incorrect characters print ............................................................................................................................... 148
Tray linking does not work.............................................................................................................................. 148
Large jobs do not collate................................................................................................................................. 149
Unexpected page breaks occur....................................................................................................................... 149
Envelope seals when printing ......................................................................................................................... 149
Solving option problems........................................................................................................................150
Option does not operate correctly or quits after it is installed ...................................................................... 150
Drawers........................................................................................................................................................... 150
Flash memory card ......................................................................................................................................... 150
Memory card .................................................................................................................................................. 151
Solving paper feed problems.................................................................................................................151
Contents7
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							Paper frequently jams..................................................................................................................................... 151
Paper jam message remains after jam is cleared ........................................................................................... 151
Page that jammed does not reprint after you clear the jam .......................................................................... 152
Solving print quality problems..............................................................................................................152
Isolating print quality problems ...................................................................................................................... 152
Blank pages ..................................................................................................................................................... 153
Characters have jagged or uneven edges ....................................................................................................... 153
Clipped images................................................................................................................................................ 153
Gray background............................................................................................................................................. 154
Ghost images .................................................................................................................................................. 154
Incorrect margins ............................................................................................................................................ 155
Paper curl........................................................................................................................................................ 155
Print is too dark .............................................................................................................................................. 156
Print is too light............................................................................................................................................... 157
Skewed print ................................................................................................................................................... 158
Toner fog or background shading appears on the page ................................................................................. 158
Toner rubs off ................................................................................................................................................. 158
Toner specks ................................................................................................................................................... 159
Transparency print quality is poor .................................................................................................................. 159
Streaked horizontal lines ................................................................................................................................ 159
Streaked vertical lines ..................................................................................................................................... 160
Solid black or white streaks appear on transparencies or paper.................................................................... 161
Embedded Web Server does not open.................................................................................................161
Check the network connections ..................................................................................................................... 161
Check the network settings ............................................................................................................................ 161
Contacting Customer Support...............................................................................................................162
Notices.....................................................................................................163
Product information..............................................................................................................................163
Edition notice........................................................................................................................................163
Power consumption..............................................................................................................................167
Index........................................................................................................177
Contents8
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							Safety information
CAUTION—POTENTIAL INJURY:  See the enclosed Safety Sheet before making any cable or electrical
connection.
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or
incinerate a lithium battery. Discard used batteries according to the manufacturers instructions and local
regulations.
CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk
of injury from a hot component, allow the surface to cool before removing paper from this area.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturers components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY:  Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
See the product Users Guide for additional safety information.
SAVE THESE INSTRUCTIONS. Safety information9
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							Learning about the printer
Thank you for choosing this printer!
Weve worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s
Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and
make sure you check the latest updates on our Web site.
Were committed to delivering performance and value with our printers, and we want to make sure youre satisfied. If
you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to
help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the
reason we do what we do, and your suggestions help us do it better.
Finding information about the printer
What are you looking for?Find it here
Initial setup instructions:
•Connecting the printer
Installing the printer softwareSetup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Performing printing depending on your printer model
Configuring printer settings
Viewing and printing documents and photos
Setting up and using printer software
Setting up and configuring the printer on a network,
depending on your printer model
Caring for and maintaining the printer
Troubleshooting and solving problemsUsers Guide—The Users Guide is available on the
Software and Documentation CD.
For updates, check our Web site at
http://support.lexmark.com.
Help  using  the  printer  software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click 
? to view context‑sensitive information.
Notes:
The Help installs automatically with the printer
software.
The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
Learning about the printer10
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