Lexmark E462DTN User Manual

							Standard Bin Full
Remove the stack of paper from the standard exit bin to clear the message.
Stopping
Wait for the message to clear.
Submitting selection
Wait for the message to clear.
Too many failed panel logins
The printer is now in a lockout mode because:
You attempted to log in too many times with an incorrect PIN
You attempted to log in using an incorrect password number for access to a printer feature, setting, or menu that
you do not have access to.
Note: There is a defined limit on the number of login attempts. Once the limit is reached, this message appears and
the printer enters a lockout mode. The message remains on the printer control panel, and any further attempts to
enter menus is denied until the defined time out expires. The time out duration is set by your system support
person.
Wait for the message to clear once the time out expires, and then:
Enter the correct PIN to access any held jobs
See your system support person if you need a password number to enter a specific printer feature, setting, or menu
that is blocked from your use without the number.
Tray  disabled
The specified tray is disabled from the Disable Hardware menu of the Config menu. To clear the message, enable the
specified tray through the same menu. Consult your system support person for help.
Tray  Missing
Insert the specified tray into the printer.
30.yy Invalid refill, change cartridge
An unsupported, refilled toner cartridge is installed. Remove the toner cartridge, and then install a new one.
31.yy Replace defective or missing cartridge
The toner cartridge is either missing or not functioning properly. Troubleshooting141
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							Try one or more of the following:
Remove the toner cartridge, and then reinstall it.
Remove the toner cartridge, and then install a new one.
32.yy Cartridge part number unsupported by device
Remove the toner cartridge, and then install a supported one.
32 Replace unsupported cartridge
Remove the toner cartridge, and then install a supported one.
34 Short paper
Try one or more of the following:
Load the appropriate paper in the tray.
Press the up or down arrow button until Continue appears, and then press  to clear the message and print
the job using a different paper tray.
Check tray length and width guides and make sure the paper is properly loaded in the tray.
For Windows users, check the Print Properties settings to make sure the print job is requesting the correct paper
size and type.
For Macintosh users, check the Print dialog settings to make sure the print job is requesting the correct paper size
and type.
Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper
is large enough for the data being printed.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
35 Insufficient memory to support Resource Save feature
The printer lacks sufficient memory to save settings. Install additional memory, or press  to disable Resource Save
and continue printing.
37 Insufficient memory for Flash Memory Defragment operation
Try one or more of the following:
Press the down arrow button until Continue appears, and then press  to stop the defragment operation and
continue printing.
Delete fonts, macros, and other data in printer memory.
Install additional printer memory. Troubleshooting142
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							37 Insufficient memory to collate job
Try one or more of the following:
Press the down arrow button until Continue appears, and then press  to print the portion of the job already
stored and begin collating the rest of the print job.
Cancel the current print job.
37 Insufficient memory, some Held Jobs were deleted
The printer deleted some held jobs in order to process current jobs. Press the down arrow button until Continue
appears, and then press 
 to clear the message.
38 Memory full
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
Install additional printer memory.
39 Complex page, some data may not have printed
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message and continue
printing.
Cancel the current print job. Press the up or down arrow button until Cancel job appears, and then press
.
Install additional printer memory.
42.xy Cartridge region mismatch
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y
indicates the value of the cartridge region. x and y can have the following values:
1 US and Canada
2 EMEA (Europe, Middle East, Africa)
3Asia Pacific Region
4Latin America
9 Undefined region
Troubleshooting143
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							51 Defective flash detected
Press the up or down arrow button until Continue appears, and then press  to clear the message and continue
printing.
Cancel the current print job.
52 Not enough free space in flash memory for resources
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to stop the defragment operation
and continue printing.
Downloaded fonts and macros not previously stored in flash memory are deleted.
Delete fonts, macros, and other data stored in flash memory.
Upgrade to a larger capacity flash memory card.
53 Unformatted flash detected
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to stop the defragment operation
and continue printing.
Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.
54 Standard network software error
Try one or more of the following:
Press the up or down arrow button until Continue appears, and then press  to clear the message
Turn the printer off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
56 Standard parallel port disabled
Try one or more of the following:
The printer discards any data received through the parallel port. Press  to clear the message and continue printing.
Make sure the Parallel Buffer menu item is not set to Disabled.
56 Standard USB port disabled
Try one or more of the following:
The printer discards any data received through the USB port. Press  to clear the message and continue printing.
Make sure the USB Buffer menu item is not set to Disabled. Troubleshooting144
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							58 Too many flash options installed
Try one or more of the following:
Turn the printer off, and then remove extra flash options:
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the excess flash memory.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
Press  to clear the message and continue printing.
58 Too many trays attached
1Turn the printer off.
2Unplug the power cord from the wall outlet.
Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top down.
3Remove the additional trays.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
80 Routine Maintenance
The printer needs to have scheduled maintenance done. Order a maintenance kit, which contains a fuser and a transfer
roller. Contact Customer Support, and report the message.
84 PC Kit life warning
The photoconductor kit is near exhaustion.
Try one or more of the following:
Replace the photoconductor kit.
Press the up or down arrow button until Continue appears, and then press  to clear the message and continue
printing.
84 Replace PC Kit
The photoconductor kit is exhausted. Install a new photoconductor kit.
88 Cartridge low
The toner is low. Replace the toner cartridge, and then press the up or down arrow button until Continue appears,
and then press 
 to clear the message and continue printing. Troubleshooting145
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							1565 Emulation error, load emulation option
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware
card.
To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electronic equipment plugged into the outlet is working.
The printer is turned on. Check the printer power switch.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.
Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray. Troubleshooting146
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							MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Verify that you are using the correct printer software.
If you are using a USB port, make sure you are running a supported operating system and using compatible printer
software.
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
Make sure the internal print server is properly installed and that the printer is connected to the network. For
more information about installing a network printer, click View Users Guide and Documentation on the Software
and Documentation CD.
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
MAKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
Delete the print job, and then print it again.
For PDF documents, recreate the PDF and then print it again.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Multiple‑language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears. Troubleshooting147
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							3Select Print as image.
4Click OK.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.
CHANGE THE PAGE PROTECT SETTING TO OFF
1From the printer control panel, press .
2Press the up or down arrow button until Settings appears, and then press .
3Press the up or down arrow button until General Settings appears, and then press .
4Press the up or down arrow button until Print Recovery appears, and then press .
5Press the up or down arrow button until Page Protect appears, and then press .
6Press the up or down arrow button until Off appears, and then press .
Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode
before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Tray linking does not work
L
OAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY
1Load the same size and type of paper in each tray.
2Move the paper guides to the correct positions for the paper size loaded in each tray. Troubleshooting148
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							MAKE SURE THE PAPER SIZE AND PAPER TYPE SETTINGS ARE THE SAME FOR EACH TRAY
1Print a menu settings page and compare the settings for each tray.
2If necessary, adjust the settings from the Paper Size/Type menu.
Note: None of the paper sources, trays, or feeders automatically sense the paper size. You must set the size from
the Paper Size/Type menu on the printer control panel or from the Embedded Web Server.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From Print Properties or the printer control panel Finishing menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory.
Unexpected page breaks occur
Increase the Print Timeout value:
1From the printer control panel, press .
2Press the up or down arrow button until Settings appears, and then press .
3Press the up or down arrow button until General Settings appears, and then press .
4Press the up or down arrow button until Timeouts appears, and then press .
5Press the up or down arrow button until Print Timeout appears, and then press .
6Press the up or down arrow button until the value you want appears, and then press .
Envelope seals when printing
Due to humidity and heat, some envelopes become sealed during the printing process. If this happens, open the rear
door of the printer to allow envelopes to exit there. Troubleshooting149
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							Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer from the wall outlet.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Drawers
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Pull the tray completely out.
2Check for paper jams or misfeeds.
3Make sure the guides are aligned against the edges of the paper.
4Insert the tray.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board. Troubleshooting150
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