Lexmark E360dn User Manual

							Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE TRAY IS EMPTY
Load paper in the tray.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Verify that you installed the correct printer software for your printer model. Open the Software and
Documentation CD to check which software is installed. For more information, see “Installing printer software” on
page 23. Make sure the model number of the software matches the model number of your printer.
To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com.
MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer to make sure they are secure. For more information, see the setup
documentation that came with the printer.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job.
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							CHANGE THE PAGE PROTECT SETTING TO OFF
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Page Protect appears, and then press .
6Press the arrow buttons until Off appears, and then press .
Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode
before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Tray linking does not work
L
OAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY
1Load the same size and type of paper in each tray.
2Move the paper guides to the correct positions for the paper size loaded in each tray.
MAKE SURE THE PAPER SIZE AND PAPER TYPE SETTINGS ARE THE SAME FOR EACH TRAY
1Print a menu settings page and compare the settings for each tray.
2If necessary, adjust the settings from the Paper Size/Type menu.
Note: None of the paper sources, trays, or feeders automatically sense the paper size. You must set the size from
the Paper Size/Type menu on the printer control panel or from the Embedded Web Server.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From Print Properties or the printer control panel Finishing menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
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							REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory.
Unexpected page breaks occur
Increase the Print Timeout value:
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Timeouts appears, and then press .
5Press the arrow buttons until Print Timeout appears, and then press .
6Press the arrow buttons until the value you want appears, and then press .
Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer from the wall outlet.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
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							Drawers
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Pull the tray completely out.
2Check for paper jams or misfeeds.
3Make sure the guides are aligned against the edges of the paper.
4Insert the tray.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Memory card
Make sure the memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 44.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
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							THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Jam Recovery appears, and then press .
6Press the arrow buttons until On or Auto appears, and then press .
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							Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages, but first make sure the standard tray is loaded:
1Turn the printer off.
2Load letter‑ or A4‑size paper in the standard tray. Load the paper stack toward the back of the tray as shown with
the recommended print side facedown. Notice the maximum fill line on the side of the tray to guide you. Do not
overfill the tray.
Print the print quality test pages:
1Turn the printer off.
2From the printer control panel, hold down  and the right arrow button while turning the printer on.
3Release the buttons when CONFIG MENU appears.
4Press the arrow buttons until Prt Quality Pgs appears, and then press .
The print quality test pages print.
5Press the arrow buttons until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, and then Ready appears.
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							Blank pages
Try one or more of the following:
Remove and reinstall the toner cartridge.
Remove and reinstall the photoconductor kit.
If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
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							Gray background
For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print.
For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features,
and then choose the setting needed from the Toner Darkness pop‑up menu.
From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to
print.
Ghost images
These are possible solutions. Try one or more of the following:
THE PHOTOCONDUCTOR KIT IS DEFECTIVE
Replace the photoconductor kit.
CHECK THE PAPER TYPE SETTING
For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the
tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray.
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							Incorrect margins
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software
program.
Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the
tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
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							Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
For Windows users: From Print Properties, change these settings.
For Macintosh users:
1Choose File > Print.
2Locate the drop‑down box under the Orientation pictures, and then click the down button.
3Click Printer Features.
4Change the settings for Toner Darkness, Brightness, and Contrast.
From the printer control panel Quality menu, change these settings.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
For Windows users: From Print Properties, make sure the Paper Type setting matches the paper loaded in the
tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the
tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the
tray.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
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