Lexmark E360dn User Manual

							233 paper jam
1Remove the tray from the printer.
2Locate the lever shown. Pull the lever down to release the jam.
3Pull the jammed sheets from the duplex area.
4Insert the tray.
5Press .
If this does not clear the jam, complete the steps in “231 paper jam” on page 99.
234 paper jam
A single jam or multiple jams are in the duplex area of the printer when the printer is turned on. To locate and remove
the jammed paper, complete all the steps in:
“231 paper jam” on page 99
“233 paper jam” on page 101
Clearing jams
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							235 paper jam
A duplex print job was sent to the printer using a size of paper not supported for duplex printing. A sheet is jammed in
the standard exit bin.
1To remove the jam, gently pull the jammed sheet out of the standard exit bin.
2Press .
24x paper jam
1Remove the optional tray from the printer.
Clearing jams
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							2Remove the jam.
3Insert the optional tray.
4Press .
251 paper jam
A sheet of paper or specialty media failed to feed completely from the multipurpose feeder. Part of it may still be visible.
If it is visible, gently pull the jammed sheet from the front of the multipurpose feeder.
Clearing jams
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							If the sheet is not visible, complete the following steps:
1Open the front door, and then remove the unit.
2Lift the flap at the front of the printer, and then remove any jammed sheets of paper that are short lengths of paper.
3Align and insert the unit.
4Close the front door.
5Press .
Clearing jams
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							Troubleshooting
Understanding printer messages
When Manual Feeder appears on the display, it refers to the multipurpose feeder.
Close door
Close the front door of the printer.
Load  with 
Try one or more of the following:
Load the specified paper to clear the message and continue printing.
Cancel the current job.
Load  with 
Try one or more of the following:
Load the specified paper to clear the message and continue printing.
Cancel the current job.
Load  with 
Try one or more of the following:
Load the paper tray or other source with the correct paper type and size.
Cancel the current job.
Load  with  
Try one or more of the following:
Load the paper tray or other source with the correct paper type and size.
Cancel the current job.
Load manual feeder with  
Try one or more of the following:
Load the multipurpose feeder with the correct paper type and size.
Wait for the message to clear, and then continue printing.
The printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.
Troubleshooting
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							Load manual feeder with 
Try one or more of the following:
Load the multipurpose feeder with the correct paper type and size.
Wait for the message to clear, and then continue printing.
The printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.
Load manual feeder with 
Try one or more of the following:
Load the multipurpose feeder with the correct paper type and size.
Wait for the message to clear, and then continue printing.
The printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.
Load manual feeder with 
Try one or more of the following:
Load the multipurpose feeder with the correct paper type and size.
Wait for the message to clear, and then continue printing.
The printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.
Remove paper from standard output bin
Remove the stack of paper from the standard exit bin.
30.yy Invalid refill, change cartridge
An unsupported, refilled toner cartridge is installed. Remove the toner cartridge, and then install a new one.
31.yy Replace defective or missing cartridge
The toner cartridge is either missing or not functioning properly.
Try one or more of the following:
Remove the toner cartridge, and then reinstall it.
Remove the toner cartridge, and then install a new one.
32.yy Cartridge part number unsupported by device
Remove the toner cartridge, and then install a supported one.
Troubleshooting
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							32.yy Replace unsupported cartridge
Remove the toner cartridge, and then install a supported one.
34 Short paper
The paper in the selected tray is too short for the current print job.
Try one or more of the following:
Load the appropriate paper in the tray.
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing.
Check tray length and width guides and make sure the paper is properly loaded in the tray.
For Windows users, check the Print Properties settings to make sure the print job is requesting the correct paper
size and type.
For Macintosh users, check the Print dialog settings to make sure the print job is requesting the correct paper size
and type.
Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper
is large enough for the data being printed.
Cancel the current print job.
35 Insufficient memory to support Resource Save feature
The printer lacks sufficient memory to save settings. Install additional memory, or press  to disable Resource Save,
clear the message, and continue printing.
37 Insufficient memory for Flash Memory Defragment operation
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to stop the defragment operation and continue
printing.
Delete fonts, macros, and other data in printer memory.
Install additional printer memory.
37 Insufficient memory to collate job
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to print the portion of the job already stored
and begin collating the rest of the print job.
Cancel the current print job.
38 Memory full
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to clear the message.
Cancel the current print job.
Troubleshooting
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							Install additional printer memory.
39 Complex page, some data may not have printed
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing.
Cancel the current print job.
Install additional printer memory.
51 Defective flash detected
Try one or more of the following:
Replace the defective flash memory card.
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing.
52 Not enough free space in flash memory for resources
Try one or more of the following:
Press  to clear the message and continue printing.
Delete fonts, macros, and other data stored in flash memory.
Upgrade to a larger capacity flash memory.
Press , and then press  to cancel printing.
53 Unformatted flash detected
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to continue printing.
Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.
54 Standard network software error
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to continue printing.
Turn the printer off and then back on to reset the printer.
Upgrade (flash) the network firmware in the printer or print server.
56 Standard USB port disabled
Try one or more of the following:
The printer discards any data received through the USB port. Press  to clear the message and continue printing.
Make sure the USB Buffer menu item is not set to Disabled.
Troubleshooting
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							56 Standard parallel port disabled
Try one or more of the following:
The printer discards any data received through the parallel port. Press  to clear the message and continue printing.
Make sure the Parallel Buffer menu item is not set to Disabled.
58 Too many flash options installed
Try one or more of the following:
Turn the printer off, and then remove extra flash options:
1Turn the printer off.
2Unplug the power cord from the wall outlet.
3Remove the excess flash memory.
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
Press  to clear the message and continue printing.
58 Too many trays attached
1Turn the printer off.
2Unplug the power cord from the wall outlet.
Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top down.
3Remove the additional tray(s).
4Connect the power cord to a properly grounded outlet.
5Turn the printer back on.
59 Incompatible tray 
Only options designed specifically for this printer are supported.
Try one or more of the following:
Remove the specified tray.
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing
without using the specified tray.
84 PC Kit life warning
The photoconductor kit is near exhaustion.
Try one or more of the following:
Press  to clear the message and continue printing.
Order a replacement photoconductor kit immediately. When print quality is reduced, install the new
photoconductor kit.
Troubleshooting
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							84 Replace PC Kit
The photoconductor kit is exhausted. Install a new photoconductor kit.
88 Cartridge is low
Press  to clear the message.
88 Replace toner
Try one or more of the following:
Replace the toner cartridge.
Press the arrow buttons until Continue appears, and then press  to clear the message and continue printing.
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electronic equipment plugged into the outlet is working.
The printer is turned on. Check the printer power switch.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.
Troubleshooting
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