Kyocera FS C8500DN User Manual

							Troubleshooting 6-7
You attempted to print with a paper size and paper type that cannot be used for 
duplex printing. Press [OK] to print onto one-side of the paper only.
Turn off the printer then turn it back on to see if the printer has recovered. If the 
printer has not recovered, turn off the printer, disconnect the power cord, and 
contact your service representative or authorized service center.
The printer controller and operation panel cannot exchange data. Turn off the 
printer then turn it back on to see if the printer has recovered. If the printer has not 
recovered, turn off the printer, disconnect the power cord, and contact your 
service representative or authorized service center.
This message is displayed when the Job Accounting function is enabled and an 
attempt has been made to exceed the print limit set for each account. To return 
the printer to the print-ready status, press [OK].
For more information, refer to Job Accounting (Job Accounting settings) on page 
4-95.
Printing using the Job Box function failed because there was insufficient space 
available on the hard disk. To print an error report and return the printer to the 
print-ready status, press [OK].
This message is displayed when printing was attempted, despite the Job Account 
function being on with Restriction applied as the job limit for each job account. 
To return the printer to the print-ready status, press [OK].
For more information, refer to Job Accounting (Job Accounting settings) on page 
4-95.
MessageCorrective Action
Cannot duplex print
on this paper.
Error occurred.
Turn the main power
switch off and on.
F###
Error occurred.
Turn the main power
switch off and on.
F000
Job Accounting
restriction exceeded.
Press [OK].
Job not stored.
Press [OK].
Restricted by
Job Accounting.
Press [OK].
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							6-8Troubleshooting 
Current print processing cannot continue because of occurrence of KPDL error 
which is categorized by ##. To print out an error report, display KPDL Error 
Rpt. from the menu system, and select On. Press [OK] to resume printing. You 
can abandon printing by pressing [Stop].
If Auto Error Clear is set to On, printing will be automatically resumed after a 
preset period of time.
This message is displayed when Low was selected in Security Level.
The total amount of data received by the printer exceeds the printer’s internal 
memory. 
Try adding more memory. Press [OK] to resume printing. You can abandon 
printing by pressing [Stop].
If Auto Error Clear is set to On, printing will be automatically resumed after a 
preset period of time.
Multiple copies cannot be printed.
To return the printer to the print-ready status, press [OK].
Displayed when the installed toner is the original Kyocera Mita product.
A paper jam has occurred. The location of the paper jam is indicated in place of 
the #’s. For details, refer to Clearing Paper Jams on page 6-15.
The selected cassette is being prepared.
MessageCorrective Action
KPDL error.
Press [OK].
Low security
Memory is full.
Print job cannot be
processed completely.
No multi copies.
Press [OK].
Original toner
installed.
Paper
jammed in
############
Loading paper.
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							Troubleshooting 6-9
The data transferred to the printer was too complex to print on a page. Press 
[OK] to resume printing.
Toner has run out in the toner container(s). Replace the toner container using a 
new toner kit for the particular color. The printer does not operate when this 
message is displayed.
For example, if Replace the toner.[C][K] is displayed, replace the cyan 
and the black toner containers.
For details, refer to Toner Container Replacement on page 5-2.
Two messages are displayed alternately. The toner in the displayed color (C: 
Cyan, M: Magenta, Y: Yellow or K:Black) has run low. Ensure that a new toner 
container is available without delay. For details, refer to Toner Container 
Replacement on page 5-2.
The top tray has become full (approx. 500 pages). You must remove all printed 
pages from the top tray. When the printer detects that the top tray is empty again, 
the printer will continues printing into the top tray.
Displayed when the installed toner is not the original Kyocera product. Install 
original Kyocera toner.
MessageCorrective Action
Print overrun.
Replace the toner.
[C][M][Y][K]
Clean the printer.
Toner is running out.
[C][M][Y][K]
Top tray is full of
paper.
Remove the paper.
Unknown toner
installed.
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							6-10Troubleshooting 
This message is displayed if the installed toner container’s regional specification 
does not match the printer’s. Install the specified toner container.
When the cassette does not contain any paper that matches the print data (paper 
size and type), this message allows you to specify an alternative cassette to use 
instead. To print from a different paper source, refer to Paper Feed Mode (Setting 
the paper feed source) on page 4-56.
This message is displayed when the Job Accounting function is enabled and no 
account is set for a transmitted print job or the specified account is not registered 
(the incorrect account is set).
To return the printer to the print-ready status, press [OK].
For more information, refer to Job Accounting (Job Accounting settings) on page 
4-95.
Displayed when an attempt is made to register an account in the Job Accounting 
menu by entering an account code that already exists.
For more information, refer to Job Accounting (Job Accounting settings) on page 
4-95.
The user ID entered for a private job, or a stored job is not correct. Check the 
user ID that you specified on the printer driver. For more information, refer to 
Custom Box on page 4-22.
The ID or Password entered for the Job Accounting function is not correct. Check 
the ID or Password. For more information, refer to Job Accounting (Job 
Accounting settings) on page 4-95.
 The password does not match the password set. Enter the correct password. For 
more information, refer to Job Accounting (Job Accounting settings) on page 4-
95.
MessageCorrective Action
Unknown toner
installed. PC
[C][M][Y][K]
 
Alternative:  
B  A5       Plain
C  A4       Recycled
D  B4       Plain
 
Incorrect account ID.
Press [OK].
This account ID is
already registered.
 
Incorrect ID.
 
 
Incorrect account ID.
Incorrect password.
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							Troubleshooting 6-11
 The front cover of the optional document finisher is open. Close the front cover.
 The top cover of the optional 3,000 Sheet Document Finisher or the reverse unit 
cover of the Document Finisher is open. Close the cover.
 Tray C of the optional 3,000 Sheet Document Finisher is open. Close tray C.
 The cover of the optional mail box is open. Close the cover.
 The staple cover of the optional document finisher is open. Close the staple 
cover.
 The paper source is empty. Load the required paper in the indicated paper source 
(paper cassette, MP tray, or optional paper feeder).
MessageCorrective Action
Close the finisher
front cover.
Close the finisher
top cover.
Close Finisher
tray C.
Close the mailbox
cover.
Close the Staple
cover.
Load paper in
cassette #.
Load paper in
MP tray.
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							6-12Troubleshooting 
 Stapling is not possible because a paper size that cannot be stapled is selected. 
To print without stapling, press [OK].
 Punching is not possible because a paper size that cannot be punched is 
selected. To print without punching, press [OK].
 Offsetting is not possible because a paper size that cannot be offset is selected. 
To print without offsetting, press [OK].
 The paper feed unit is not correctly installed. Pull out paper cassette 1. Pull out 
the paper feed unit and then push it firmly back in.
 Replace the color (cyan, magenta, yellow) toner container. Until the container is 
replaced, printing will take place in black and white mode. For details, refer to 
ColorToner Empty (Setting when color toner runs out) on page 4-80.
 The waste toner box is almost full. Replace the waste toner box. For details, refer 
to Replacing the Waste Toner Box on page 5-6.
The waste toner box is not installed. Install the waste toner box. For details, refer 
to Replacing the Waste Toner Box on page 5-6.
 Tray # of the optional 3,000 Sheet Document Finisher has become full. When the 
printer detects that tray # is empty again, the printer will continue printing into tray 
#.
MessageCorrective Action
Cannot staple
this Paper.
Cannot punch
this Paper.
Cannot offset
this Paper.
Set the paper
feed unit.
Replace the toner.
Newly added jobs are
printed in B & W.
Check waste toner
box.
Finisher tray #
is full of Paper.
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							Troubleshooting 6-13
 Tray # of the optional mail box has become full. When the printer detects that tray 
# is empty again, the printer will continue printing into tray #.
 The optional folding unit has become full. When the printer detects that the 
folding unit is empty again, the printer will continue printing into the folding unit.
 The inner tray of the optional 3,000 Sheet Document Finisher is full. Printing will 
resume when all paper is removed from the inner tray.
 The punch waste box of the optional 3,000 Sheet Document Finisher is full. 
Discard the punch waste as explained in the 3,000 Sheet Document Finisher 
Operation Guide.
 The optional document finisher is not correctly installed. Remove the document 
finisher from the printer and then correctly reinstall it.
 The punch waste box of the optional 3,000 Sheet Document Finisher is not 
correctly installed. Correctly install the punch waste box as explained in the 3,000 
Sheet Document Finisher Operation Guide.
 The optional document finisher is out of staples. Replace the staple case as 
explained in the 3,000 Sheet Document Finisher Operation Guide.
MessageCorrective Action
Mailbox tray # is
full of Paper.
Remove paper under
the folding tray of
the finisher.
Remove paper from
Inner tray of
Finisher.
Empty the punch waste
box.
Finisher
path error.
Set the punch waste
box.
Add staples.
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							6-14Troubleshooting 
 The optional folding unit is out of staples. Replace the staple case as explained in 
the 3,000 Sheet Document Finisher Operation Guide.
 Stapling is not possible because the number of sheets that can be stapled has 
been exceeded. To print without stapling, press [OK].
 Replace the Maintenance Kit A or B which is displayed on the message display. 
Replacement of the maintenance kit is necessary at every 300,000 images of 
printing and requires professional servicing. # indicates A or B. Contact your 
service representative or authorized service center.
 The selected paper cassette or tray cannot be used. Check the paper cassette or 
tray, and contact your service representative or authorized service center.
MessageCorrective Action
Add staples to
Unit B and C.
Acceptable staple
count exceeded.
Maintenance. (#)
Soon maint. (#)
Failure occurred.
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							Troubleshooting 6-15
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets 
were fed at all, the Paper jam message appears and the location of the 
paper jam (the component where the paper jam has occurred) is also 
indicated. The printer automatically goes off-line when this message is 
displayed. Remove jammed paper. After removing jammed paper, the 
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printer’s paper paths including the options. 
The locations where paper jams might occur are also shown here, with 
each location explained in the table below. Paper jams can occur in more 
than one component on the paper paths.
Paper Jam MessagePaper jam 
locationDescriptionReference 
Page
A Paper is jammed at the paper 
cassette (1).page 6-18
B Paper is jammed at the paper 
cassette (2).page 6-19
Paper Feeder Folding
Unit Mail Box
Paper Cassette
3,000 Sheet Document Finisher Document FinisherMP Tray
A
B
C
C
DDDE
E
E
FH
I
J
K
GG
G
Paper
jammed in
cassette 1.
[ Help ]
Paper
jammed in
cassette 2.
[ Help ]
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							6-16Troubleshooting 
C Paper is jammed at the optional 
paper feeder cassette (3, 4).page 6-20
D Paper is jammed at the MP tray or 
inside the printer.page 6-21
E Paper is jammed in the left cover 
section.page 6-23
F Paper is jammed at the duplex 
unit.page 6-24
F Paper is jammed at the duplex unit 
or inside the printer.page 6-26
G Paper is jammed at the fixing unit.page 6-26
Paper Jam MessagePaper jam 
locationDescriptionReference 
Page
Paper
jammed in
cassette 3.
[ Help ]
Paper
jammed in
Feed Unit.
[ Help ]
Paper
jammed in
Left Cover #.
[ Help ]
Paper
jammed in
Duplex Unit.
[ Help ]
Paper
jammed in
Duplex Unit.
[ Help ]
Paper
jammed in
fuser cover.
[ Help ]
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