Konica T37 Internet Fax Users Manual

|T.37Internet FAX User’s Guide49
Banner Output
Your fax machine supports TEXT-style Banner of NetWare
3.x and NetWare 4.x.
!
Only US-ASCII characters will print.
Any characters that cannot be printed are shown as
spaces.
If a NetWare banner cannot be printed, alter the configuration
·at your PC to “No Banner Used”
or
·at NetWare Server to “No Banner Sent”.
Contact your NetWare Network Administrator for assistance.
When a problem occurs with banner printing, change the
banner settings to “NO” with the...

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Problem Solving
There are two areas of Problem Solving.
·End User
·Network  Administrator
End User
Option Board Error
If your fax machine displays the message, OPTION BOARD
ERROR, an error may have occurred at the interface between
the fax machine and the network card.
Turn off the fax machine.  Verify that the network card is
correctly installed.  Turn the machine on.
LAN Data Error
When LAN Data Error is shown on the f ax display, there may
be a problem in the printing data...

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Numbers 900 and above are codes defined specifically for
this Internet Fax.
Codes
E001Text print
When E001 occurs, the “Number of Pages”
column in the Activity Report will be blank.
E002Text received but not printed
When E002 occurs, the “Number of Pages”
column in the Activity Report will be blank.
E900Network Card I/F error
E910TCP/IP or SMTP/POP not supported or allowed by
Network Card
E920Network Card not ready; transmission request
received while Network Card is...

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E501Syntax error in parameters or arguments
E502Command not implemented
E503Bad sequence of commands
E504Command parameter not implemented
E550Requested action not taken:
mailbox unavailable.
Example:  mailbox not found, no access
E551User not local; please try 
E552Requested mail action aborted:
exceeded storage allocation
E553Requested action not taken:
mailbox name not allowed
Example:  Mailbox syntax incorrect
E554Transaction failedPOP3 Communication Errors
There are no standard...

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F040POP protocol DELE command error
F050POP protocol TOP command error
F900Network Card  I/F error
F910TCP/IP or SMTP/POP not supported or allowed by
Network Card
F920Network Card not ready; transmission request
received while Network Card is initializing
(redial)
F931E-mail cannot be received (invalid TIFF)
F932E-mail cannot be received  (other than invalid
TIFF)
F940Memory full
F941No new mail found in manual reception
F942Command time-out
F950Server communication...

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The TIFF file I sent does not print out at the receiver.
Resend the file, making sure to use Standard resolution
and MH coding.
If you sent the file using Ex-fine resolution or any coding
mode other than MH, the receiving machine may not be
able to work with the file.
T.37 simple mode Internet Fax products support only the
STD and FINE resolution settings and MH coding mode.Reception Troubleshooting
Reception fails; a communication error occurs.
Are the IP ADDRESS, SubNetMask and...

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When I try to receive data manually, a warning message
appears on the display.
Have you registered a POP server and a USER ID?
The display shows message  “OPTION BOARD ERROR.”
An error may have occurred at the interface between the
fax machine and the network card.
Turn off the fax machine.  Verify that the network card is
correctly installed.  Turn the machine on.
A communication error occurs during reception, and a
report is printed out.
Your machine does not support...

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E-mail-to-Fax Troubleshooting
I have sent data using the format  “FAX=[telephone
number]@[domain name], but it has not been delivered to
the Internet Fax.
You may have set the domain name (the part after @)
incorrectly. Consult your Network  Administrator about the
correct domain entry.
The Internet Fax refuses to receive data.
Check the entered telephone number.
Characters that can be used are:  numbers, +, #, *, P or –
If you have entered a telephone number longer than 40
digits,...

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Your fax machine maintains a log of up to 50
communications.
This log prevents repeat receptions of any messages that
have already been read.
However, if there are more than 50 messages on the server,
you may experience errors.
Your fax machine will receive and print e-mails, but the
log will not be correct.
To correct this error
Have the network administrator delete the received e-
mails (mail data) on the mail server.
Make sure there is no mail.
Activate the POP...

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!
The setting for this function always applies when using
Internet Fax.
IFAX Sender ID (User Function 89) is independent from
Sender ID On/Off (User Function 23).
If you are using your fax as a scanner, turn this setting
off.  This prevents the sender ID data from appearing in
scanned images.
My fax machine sender ID is not included in documents I
am sending.
Check the setting for User Function 90: IFAX Sender ID.
Make sure it is ON.
This function determines if the sender ID is...