Konica T37 Internet Fax Users Manual

							|T.37Internet FAX User’s Guide49
Banner Output
Your fax machine supports TEXT-style Banner of NetWare
3.x and NetWare 4.x.
!
Only US-ASCII characters will print.
Any characters that cannot be printed are shown as
spaces.
If a NetWare banner cannot be printed, alter the configuration
·at your PC to “No Banner Used”
or
·at NetWare Server to “No Banner Sent”.
Contact your NetWare Network Administrator for assistance.
When a problem occurs with banner printing, change the
banner settings to “NO” with the correct utilities.  Do this
even though the Network Card supports FTP and LPR
banners. 
						

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Problem Solving
There are two areas of Problem Solving.
·End User
·Network  Administrator
End User
Option Board Error
If your fax machine displays the message, OPTION BOARD
ERROR, an error may have occurred at the interface between
the fax machine and the network card.
Turn off the fax machine.  Verify that the network card is
correctly installed.  Turn the machine on.
LAN Data Error
When LAN Data Error is shown on the f ax display, there may
be a problem in the printing data transmitted via the network.
The printing data will be cancelled.
Re-send the print job.
If this error occurs while printing documents, the error may be
a paper jam.  Clear the jam.
!
When the print job was cancelled from a PC, LAN DATA
ERROR may be displayed.  This is because defective data
may have been transmitted to the fax machine.Network Problem
If any printing problems occur (other than the errors
mentioned in this section), see the information on the
supplied CD-ROM.
Network Administrator
Service Codes
When a communication error occurs, print the Activity
Report.  Use the report to find the service code for the error.
There are two types of service codes.
·SMTP
·POP3
SMTP Error Codes
Here is the format for SMTP communication service codes.
E123
E = SMTP communication
123 = three-digit SMTP error code defined by RFC.
RFC is an Internet “standards” term meaning “Request For
Comment”.   RFCs are documents that define standards or
proposed standard-definitions for network and Internet
operation.  Individual RFCs define specific aspects of network or
Internet operation. 
						

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Numbers 900 and above are codes defined specifically for
this Internet Fax.
Codes
E001Text print
When E001 occurs, the “Number of Pages”
column in the Activity Report will be blank.
E002Text received but not printed
When E002 occurs, the “Number of Pages”
column in the Activity Report will be blank.
E900Network Card I/F error
E910TCP/IP or SMTP/POP not supported or allowed by
Network Card
E920Network Card not ready; transmission request
received while Network Card is initializing
E930No match for domain received; invalid user name
E931E-mail cannot be received (invalid TIFF)
E932E-mail cannot be received  (other than invalid
TIFF)
E940Memory full
E942Command time-out
E950Server communication error
E980AbortedSMTP Protocol Error Codes
The following are SMTP protocol error codes given in
RFC821.
RFC is an Internet “standards” term meaning “Request For
Comment.”   RFCs are documents that define standards or
proposed standard-definitions for network and Internet
operation.  Individual RFCs define specific aspects of
network or Internet operation.
When these occur, contact your network administrator.
E421  Service not available, closing
transmission channel.
This may be a reply to any command if the service
knows it must shut down.
E450Requested mail action not taken: mailbox
unavailable.
Example:  the mailbox is busy.
E451Requested action aborted:
local error in processing
E452Requested action not taken:
insufficient system storage
E500Syntax error, command unrecognized.
This may include errors such as command line too
long. 
						

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E501Syntax error in parameters or arguments
E502Command not implemented
E503Bad sequence of commands
E504Command parameter not implemented
E550Requested action not taken:
mailbox unavailable.
Example:  mailbox not found, no access
E551User not local; please try 
E552Requested mail action aborted:
exceeded storage allocation
E553Requested action not taken:
mailbox name not allowed
Example:  Mailbox syntax incorrect
E554Transaction failedPOP3 Communication Errors
There are no standard error code definitions for the POP3
protocol.
Here is the format for POP3 Communication Errors.
F123
F =  POP3 Communication Errors
123 = three-digit SMTP error code defined by RFC.
RFC is an Internet “standards” term meaning “Request For
Comment”.   RFCs are documents that define standards or
proposed standard-definitions for network and Internet
operation.  Individual RFCs define specific aspects of
network or Internet operation.
Codes
F001Text print
When F001 occurs, the Number of Pages column
in the Activity Report is blank.
F002Text received but not printed
When F002 occurs, the Number of Pages column
in the Activity Report is blank.
F010POP protocol USER command error
F020POP protocol PASS command error
F030POP protocol RETR command error 
						

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F040POP protocol DELE command error
F050POP protocol TOP command error
F900Network Card  I/F error
F910TCP/IP or SMTP/POP not supported or allowed by
Network Card
F920Network Card not ready; transmission request
received while Network Card is initializing
(redial)
F931E-mail cannot be received (invalid TIFF)
F932E-mail cannot be received  (other than invalid
TIFF)
F940Memory full
F941No new mail found in manual reception
F942Command time-out
F950Server communication error
F980AbortedTransmission Troubleshooting
Transmission fails; a communication error occurs.
See if the server is down.
Are the IP ADDRESS, SubNetMask and Default Gateway
settings correct?
Has the SMTP server been configured correctly?
Has the host name been registered?
If using DNS, is the DNS server address correct?
If DNS is ON , some servers may cause an error.
Display shows message  “OPTION BOARD ERROR.”
An error may have occurred at the interface between the
fax machine and the network card.
Turn off the fax machine.  Verify that the network card is
correctly installed.  Turn the machine on.
I have turned MDN (or DSN) ON, but no confirmation has
been returned.
Both MDN and DSN are sent as text-format messages.  If
the TEXT PRINT setting is OFF, the confirmations will not
be print.
MDN: If the receiving Internet Fax/e-mail client is not
capable of receiving MDN, you may not get a receipt.
DSN: If the receiving server does not support DSN, you
may not receive any confirmation. 
						

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The TIFF file I sent does not print out at the receiver.
Resend the file, making sure to use Standard resolution
and MH coding.
If you sent the file using Ex-fine resolution or any coding
mode other than MH, the receiving machine may not be
able to work with the file.
T.37 simple mode Internet Fax products support only the
STD and FINE resolution settings and MH coding mode.Reception Troubleshooting
Reception fails; a communication error occurs.
Are the IP ADDRESS, SubNetMask and Default Gateway
settings correct?
Has the POP server been configured correctly?
If using DNS, is the DNS server address correct?
Have you set the USER ID correctly as registered on the
POP server?
Have you set the password correctly as registered on the
POP server?
If APOP is on, it will cause a comm unication error on  a
POP server that does not support  APOP.
Reception does not start.
Has the POP interval been set at 0?
If the TEXT PRINT setting is ON, you cannot receive
messages while a print alarm (no paper, cover open, paper
jam, etc.) is on.
Is there sufficient free memory space? Images are stored in
memory first, and cannot be received if there is not enough space. 
						

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When I try to receive data manually, a warning message
appears on the display.
Have you registered a POP server and a USER ID?
The display shows message  “OPTION BOARD ERROR.”
An error may have occurred at the interface between the
fax machine and the network card.
Turn off the fax machine.  Verify that the network card is
correctly installed.  Turn the machine on.
A communication error occurs during reception, and a
report is printed out.
Your machine does not support the format of the received file.
The same mail prints repeatedl y.
Is the User Function 84: DELETE POP MSG set to TYPE2?
Do not use other settings unless you receive mail on a PC
as well as on your fax machine.
With the TYPE1 or OFF setting, you will get the same mail
repeatedly if the number of messages received exceeds the
maximum number that can be logged by this Internet Fax (50).If this happens, access the mail server from your PC and
delete all the mail.  With the mail server empty, carry out a
manual reception on the Internet Fax to delete the current
log stored on it.
I have sent data from an e-mail client on a PC to the
Internet Fax, but the reception has failed.
Have you used a TIFF format supported by this Internet Fax?
If only a text message has been sent, it will not print out
unless the User Function 86: TEXT PRINT is set to ON.
Some e-mail clients send e-mail using unusual formats
which this machine cannot receive.
The fax machine prints out a large number of meaningless
characters.
It may be printing out Base64-encoded data.
If this frequently occurs, change the User Function 86:
TEXT PRINT setting to OFF.
Communication errors occur, and service code F020 is
given each time.
The POP server password may be wrong, causing the server
to return authentication errors. 
						

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E-mail-to-Fax Troubleshooting
I have sent data using the format  “FAX=[telephone
number]@[domain name], but it has not been delivered to
the Internet Fax.
You may have set the domain name (the part after @)
incorrectly. Consult your Network  Administrator about the
correct domain entry.
The Internet Fax refuses to receive data.
Check the entered telephone number.
Characters that can be used are:  numbers, +, #, *, P or –
If you have entered a telephone number longer than 40
digits, the Internet Fax will not receive the transmission.
Have you registered the recipient’s domain name onto the
Internet Fax?
Is the format of the TIFF file you are sending supported by
this Internet Fax?
I have sent a text to the Internet Fax, but it does not
forward it.
This machine does not forward text.
I have tried to forward data by FAX, but communication
cannot be established.Are the fax’s telephone line settings correct?
Received e-mails are not deleting from the server the way I
want them to.
Check the setting of User Function 84: Delete POP
Message.
This setting determines how the received e-mails are
deleted from the mail server.
If this user function is set to OFF, received e-mails remain
on the POP until the Network Administrator deletes them.
Available settings are:
OFF: Do not delete mail
TYPE1:  Delete only the mail your fax machine can print
out
TYPE2:  Delete all mail
The default setting is TYPE2.
The communication logs (records) for the messages
received by my fax machine are not correct. 
						

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Your fax machine maintains a log of up to 50
communications.
This log prevents repeat receptions of any messages that
have already been read.
However, if there are more than 50 messages on the server,
you may experience errors.
Your fax machine will receive and print e-mails, but the
log will not be correct.
To correct this error
Have the network administrator delete the received e-
mails (mail data) on the mail server.
Make sure there is no mail.
Activate the POP reception on your fax machine.
This procedure will erase the log of the 50 previous
communications.
To prevent this error
If automatic POP reception is carried out while there is
no mail, the log will also be erased.
Regularly delete the received e-mails from the mail
server.  Keep the number of records on the log below 50.The headers of my Internet Faxes are not printing the way
I want them to.
Text Print (User Function 86) must be ON for this setting
(Header Print) to be valid.
Check the setting for User Function 87: Header Print.
This function determines how the e-mail header is printed.
Available settings are: OFF, TYPE1, and TYPE2
OFF:  Header does not print.  The message and any TIFF
attachments print.
TYPE1:  SUBJECT/FROM/TO information prints.
TYPE2:  All header information prints.  This information
includes all routing and server information.
The default setting is OFF.
When I scan documents, my fax machine sender ID is included.
Check the setting for User Function 90: IFAX Sender ID.
Make sure it is OFF.
This function determines if the sender ID is included with
images scanned by the Internet Fax.
Available settings are: ON or OFF.
The default setting is ON. 
						

							|Konica FA X 9930 58
!
The setting for this function always applies when using
Internet Fax.
IFAX Sender ID (User Function 89) is independent from
Sender ID On/Off (User Function 23).
If you are using your fax as a scanner, turn this setting
off.  This prevents the sender ID data from appearing in
scanned images.
My fax machine sender ID is not included in documents I
am sending.
Check the setting for User Function 90: IFAX Sender ID.
Make sure it is ON.
This function determines if the sender ID is included with
images scanned by the Internet Fax.
Available settings are: ON or OFF.
The default setting is ON.
!
The setting for this function always applies when using
Internet Fax.
IFAX Sender ID (User Function 89) is independent from
Sender ID On/Off (User Function 23).
If you are using your fax as a scanner, turn this setting
off.  This prevents the sender ID data from appearing in
scanned images.I’ve entered the DNS name of the SMTP server, but it
doesn’t work.
Try entering the IP address.
I’ve changed the settings for the network card (User
Function 93), but the changes are not being implemented.
Press MENU while the initialization message was displayed?
Pressing MENU while the initialization message is on
display (after changing the settings) will cause the
machine to “lose” the setting changes and the settings will
not update correctly.
My server does not support  APOP, and my fax machine is
experiencing communication errors
Make sure the  Setting, Use APOP, is set to OFF.
This setting is available when you are using a POP server
that supports APOP.
With APOP, the POP password will be encrypted before it is sent.
A communication error will occur if this setting is turned
on w hen using a server which does not support APOP.