Konica Minolta magicolor 5670EN User Manual

Solving Other Problems 227
Not all pages 
print.The printer has the 
wrong kind of cable, 
or the printer is not 
configured for the 
correct cable and 
port.Check your cable.
The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty. Check that the trays are loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able driver.Print the overlay file using a suitable 
driver....

Solving Other Problems 228
You are 
experienc-
ing duplex 
(double-
sided) prob-
lems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
„See “Media Specifications” on page 
108. 
„Do not duplex (double-sided) enve-
lopes, labels, postcards, thick stock, 
glossy, or transparencies. 
„Make sure that you have not mixed 
media types in Tray 1 or Tray 2(250 
sheet tray).
Make sure that your document has 
more...

Solving Other Problems 229
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 6-char-
acter minimum and a 16-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference Guide 
on the Utilities and Documentation 
CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and...

Solving Other Problems 230
The Com-
pactFlash 
card was 
automatically 
formatted. The CompactFlash 
card was full.When the control panel displays MEM-
ORY CARD NEAR FULL
, delete 
resources (fonts, forms, etc.) which 
were saved on the memory card using 
Download Manager or PageScope 
Web Connection. Symptom Cause Solution
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Solving Problems with Printing Quality 231
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
print units may be 
defective.Remove the print units and check it for 
damage. If it is damaged, replace it. 
The printer driver is 
not set correctly.Select the proper setting in the printer 
driver to switch from transparencies to 
plain paper.
The media is moist 
from humidity.Adjust the humidity for media...

Solving Problems with Printing Quality 232
Image is too 
light; there is 
low image 
density.Laser lens is dirty. Clean the laser lens.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
print units may be 
defective.Remove the print units and check them 
for damage. If one is damaged, 
replace it.
The media type is set 
incorrectly.When printing envelopes, labels,...

Solving Problems with Printing Quality 233
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check them for damage. If one is dam-
aged, replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported...

Solving Problems with Printing Quality 234
There are 
toner 
smudges or 
residual 
images.One or more of the 
print units may be 
defective or installed 
incorrectly.Remove the print units and check them 
for damage. If one is damaged, 
replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is dirty.Clean the media transfer roller.
If you think the transfer roller should be 
replaced, contact Technical Support 
with the...

Solving Problems with Printing Quality 235
Image 
defects.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check them for damage. If one is dam-
aged, replace it.
A print unit may be 
defective.Remove the print unit with the color 
causing the abnormal image.
Replace it with a new print unit.
Lateral lines 
or bands 
appear on 
image.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The media path is 
dirty with...

Solving Problems with Printing Quality 236
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.The color 
has a poor 
reproduction 
or has poor 
color density.One or more of the 
print units may be 
defective.Remove the print units and check them 
for damage. If one is damaged, 
replace it. Symptom Cause Solution
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