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Konica Minolta bizhub C652 User Manual

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    							bizhub C652/C652DS/C552/C552DS/C4528-14
    8.3 Cleaning procedure8
    Housing, document pad
    NOTICE
    Never use solvents, such as benzene or thinner, to clean the document pad.
    %Wipe the surface using a soft cloth moistened with a mild household detergent.
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    							9Troubleshooting
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    9.1 When the message Trouble appears (call a service representative)9
    9 Troubleshooting
    This chapter describes troubleshooting.
    9.1 When the message Trouble appears (call a service 
    representative)
    If this message appears, perform the operation described in the message. If the problem is not resolved, 
    perform the following operations, and then contact your service representative.
    Normally, the phone number and fax number of your service representative appear in the center of the 
    screen.
    If a defective part can be separated in order to be able to continue operations after a problem has been 
    detected, [Continue] or [Recover Data] is displayed. To continue operations, select any key. However, the 
    problem has not been resolved, so contact your service representative immediately.
    Problems that cannot be corrected by the user
    1Write down the malfunction code in the Service Call screen.
    2Turn off the [sub power switch].
    3Turn off the [main power switch].
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    9.1 When the message Trouble appears (call a service representative)9
    4Unplug the machine.
    5Contact your service representative and inform them of the written down malfunction code.
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    9.2 Troubleshooting table9
    9.2 Troubleshooting table
    Simple troubleshooting
    The following explains simple troubleshooting procedures. If the problem is not corrected after the described 
    operation is performed, contact your service representative.
    Description of problem Check points Remedy
    The machine does not start up 
    when the [main power switch] is 
    turned onIs power being supplied from the 
    electrical outlet?Correctly insert the power supply 
    plug into the electrical outlet.
    Has the [sub power switch] been 
    turned on?Turn on the [sub power switch].
    Copying does not start Is the upper right-side door of 
    the machine open?Securely close the upper right-
    side door of the machine.
    Is there any paper that matches 
    the original?Load paper of the appropriate 
    size into the paper tray.
    The printed output is too light Is the copy density set to [Light]? Press [Dark] in the Density 
    screen to copy at the desired 
    copy density. (p. 5-18)
    Is the paper damp? Replace with new paper. (p. 8-3)
    The printed output is too dark Is the copy density set to [Dark]? Press [Light] in the Density 
    screen to copy at the desired 
    copy density. (p. 5-18)
    Was the original not pressed 
    close enough against the original 
    glass?Position the original so that it is 
    pressed closely against the orig-
    inal glass. (p. 3-5)
    The printed image is blurry Is the paper damp? Replace with new paper. (p. 8-3)
    Was the original not pressed 
    close enough against the original 
    glass?Position the original so that it is 
    pressed closely against the orig-
    inal glass. (p. 3-5)
    There are dark specks or spots 
    throughout the printed output
    There are streaks in the printed 
    outputIs the original glass dirty? Wipe the glass with a soft, dry 
    cloth. (p. 8-13)
    Is the slit glass dirty? Clean the slit glass with the slit 
    glass cleaner. (p. 8-12)
    Is the document pad dirty? Clean the document pad with a 
    soft cloth dampened with a mild 
    detergent. (p. 8-14)
    Was the original printed on highly 
    translucent material, such as dia-
    zo photosensitive paper or OHP 
    transparencies?Place a blank sheet of paper on 
    top of the original. (p. 3-5)
    Is a 2-sided original being cop-
    ied?If a thin 2-sided original is being 
    copied, the print on the back side 
    may be reproduced on the front 
    side of the copy. In the Back-
    ground Removal screen, select a 
    lighter background density. 
    (p. 5-18)
    Is the electrostatic charger wire 
    dirty?Use the charger-cleaning tool to 
    clean the electrostatic charger. 
    (p. 9-12)
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    9.2 Troubleshooting table9
    The image is printed at an angle Is the original positioned correct-
    ly?Correctly position the original 
    against the document scales. 
    (p. 3-5)
    Load the original into the ADF, 
    and slide the adjustable lateral 
    guides to fit the size of the origi-
    nal. (p. 3-4)
    Is the original incorrectly posi-
    tioned in the ADF?If the original cannot be fed cor-
    rectly through the ADF, make 
    copies by positioning the original 
    on the original glass. (p. 3-5)
    Is the slit glass dirty (while using 
    the ADF)?Clean the slit glass with the slit 
    glass cleaner. (p. 8-12)
    Are the adjustable lateral guides 
    incorrectly positioned against 
    the edges of the paper?Slide the adjustable lateral 
    guides against the edges of the 
    paper.
    Was curled paper loaded into the 
    paper tray?Flatten the paper before loading 
    it.
    The printed page is curled Was paper that curls easily (as 
    with recycled paper) used?Remove the paper from the pa-
    per tray, turn it over, and then 
    load it again.
    Replace with new dry paper. 
    (p. 8-3)
    The edge of the printed image is 
    dirtyIs the document pad dirty? Clean the document pad with a 
    soft cloth dampened with a mild 
    detergent. (p. 8-14)
    Was the selected paper size larg-
    er than the original?
    (With a Zoom setting of Full 
    Size (100.0%))Select a paper size that is the 
    same size as the original.
    Otherwise, select Auto to enlarge 
    the copy to the selected paper 
    size. (p. 5-7)
    Is the size or orientation of the 
    original different from that of the 
    paper?
    (With a Zoom setting of Full 
    Size (100.0%))Select a paper size that is the 
    same size as the original. Other-
    wise, select a paper orientation 
    that is the same as that of the 
    original.
    Was the copy reduced to a size 
    smaller than the paper (with a re-
    duced zoom ratio specified)?Select a zoom ratio that adjusts 
    the original size to the selected 
    paper size.
    Otherwise, select Auto to enlarge 
    the copy to the selected paper 
    size. (p. 5-7)
    Even though a paper jam was 
    cleared, copies cannot be pro-
    ducedIs paper jammed at other loca-
    tions?Remove any jammed paper from 
    other locations.
    Printing with the 2-Sided > 
    1-Sided or 2-Sided > 2-Sided 
    settings are not availableHave settings been selected that 
    cannot be combined?Check the combinations of the 
    selected settings.
    Copying is not possible even 
    though the password is entered 
    on a machine with account track 
    settings configuredDid the message Your account 
    has reached its maximum allow-
    ance. appear?Contact your administrator.
    The original is not fed Is the ADF slightly open? Securely close the ADF.
    Is the original one that does not 
    meet the specifications?Check that the original is one 
    that can be loaded into the ADF. 
    (p. 12-7)
    Is the original correctly loaded? Position the original correctly. 
    (p. 3-4)
    The Finisher or Job Separator 
    JS-504 does not run.Is any power being supplied to 
    the connector?Check that the cord is correctly 
    inserted into the connector. Description of problem Check points Remedy
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    9.2 Troubleshooting table9
    The staple is incorrectly posi-
    tioned by 90°Has the staple position been cor-
    rectly specified?Specify the desired position for 
    stapling. (p. 5-10)
    The pages that were fed out 
    were not uniformly loaded and 
    the punched holes or staples 
    are incorrectly positionedIs the paper curled? Remove the paper from the pa-
    per tray, turn it over, and then 
    load it again.
    Is there a gap between the lateral 
    guides in the paper tray and the 
    sides of the paper?Slide the lateral guides in the pa-
    per tray against the sides of the 
    paper so that there is no gap.
    Is the paper type configured cor-
    rectly?Configure the paper type of the 
    selected tray correctly.
    Though the authentication unit 
    is connected with this machine 
    sing a USB cable, the status in-
    dicator LED does not light in 
    greenA malfunction of the USB port of 
    this machine is suspected.Turn off the main power of this 
    machine, disconnect the USB 
    cable from this machine or au-
    thentication unit, and then con-
    nect it again. Wait at least 10 
    seconds, and then turn on the 
    main power of this machine.
    Though the authentication unit 
    is connected with the computer 
    using a USB cable, the status in-
    dicator LED does not light in 
    greenMA malfunction of the USB port 
    of your computer is suspected.Restart your computer.
    Has the authentication unit driver 
    being installed correctly?Check that your computer is in-
    stalled to the computer correctly. 
    (p. 10-2) (p. 11-2)
    No notice sound is given when 
    scanning is started or authenti-
    cation is finished on this ma-
    chineHas the notice sound being set 
    to OFF on this machine?Set the notice sound to ON. 
    (p. 10-2)
    When the Failed to register 
    message appears on this ma-
    chine where registration failsThe scanning time on the au-
    thentication unit is limited per 
    scanning. If scanning does not 
    finish within the limited time, the 
    corresponding message ap-
    pears.
    For details on the scanning time, 
    contact your service representa-
    tive.To finish scanning within the lim-
    ited time, confirm how to perform 
    authentication and how to place 
    your finger when scanning. 
    (p. 10-2)
    During scanning, place the 
    scanned part on the scanning 
    section correctly, and do not 
    move it until results have been 
    obtained.
    If the scanned part is dusty or 
    rough and dry when performing 
    authentication, a correct image 
    will not be able to be obtained, 
    and scanning may not finish. 
    Clean your finger, and then scan 
    it again, or improve the rough 
    and dry condition of your finger. 
    If the scanned part is too thick or 
    thin (when the finger width is out-
    side the range from 3/8 to 1 inch 
    (10 to 25 mm)), a correct image 
    cannot be obtained, and scan-
    ning may not finish. Try stretch-
    ing your finger, placing your 
    finger deeply, or placing your 
    finger shallowly on the scanning 
    section. When the Failed to authenti-
    cate. message appears on this 
    machine where login fails
    When the Failed to read data. 
    Place your finger once again 
    and click the [Start reading] but-
    ton. message appears on the 
    computer where registration has 
    failedThe scanning time on the au-
    thentication unit is limited to five 
    seconds per scan. If scanning 
    does not finish within five sec-
    onds, the corresponding mes-
    sage appears. Description of problem Check points Remedy
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    9.2 Troubleshooting table9
    Scanning does not start Have you placed your finger cor-
    rectly on the authentication unit?Confirm how to perform authen-
    tication and how to place your 
    finger when scanning. (p. 10-2)
    During scanning, place the 
    scanned part on the scanning 
    section correctly, and do not 
    move it until results have been 
    obtained.
    If the scanned part is dusty or 
    rough and dry when performing 
    authentication, a correct image 
    will not be able to be obtained, 
    and scanning may not finish. 
    Clean your finger, and then scan 
    it again, or improve the rough 
    and dry condition of your finger. 
    If the scanned part is too thick or 
    thin (when the finger width is out-
    side the range from 3/8 to 1 inch 
    (10 to 25 mm)), a correct image 
    cannot be obtained, and scan-
    ning may not finish. Try stretch-
    ing your finger, placing your 
    finger deeply, or placing your 
    finger shallowly on the scanning 
    section.
    Did you restart this machine after 
    connecting the authentication 
    unit to this machine?Turn off the main power of this 
    machine, disconnect the USB 
    cable from this machine or au-
    thentication unit, and then con-
    nect it again. Wait at least 10 
    seconds, and then turn on the 
    main power of this machine.
    Connecting the authentication 
    unit to the computer starts the 
    hardware uninstall wizardIs the USB port to which the au-
    thentication unit is connected the 
    same as the one used when in-
    stalling the driver?If you connect the authentication 
    unit to a different USB port from 
    the one used when installing the 
    driver, the hardware uninstall 
    wizard may start. Use the same 
    USB port as the one used when 
    installing the driver.
    When the Failed to register 
    message appears on this ma-
    chine where registration failsThe scanning time of the authen-
    tication unit is limited to 10 sec-
    onds. If scanning does not finish 
    within the limited time, the corre-
    sponding message appears.To finish scanning within the lim-
    ited time, confirm how to place 
    the IC card. (p. 11-2)
    When a message appears on 
    the computer where registration 
    fails
    When the Failed to authenti-
    cate. message appears on this 
    machine where login failsWhen IC card authentication + 
    password authentication is ena-
    bled
    Did you enter the correct pass-
    word?Check the password, and then 
    enter the correct one if not.
    Scanning  does  not  start Did you restart this machine after 
    connecting the authentication 
    unit to this machine?Turn off the main power of this 
    machine, disconnect the USB 
    cable from this machine or au-
    thentication unit, and then con-
    nect it again. Wait at least 10 
    seconds, and then turn on the 
    main power of this machine. Description of problem Check points Remedy
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    9.2 Troubleshooting table9
    Main messages and their remedies
    If any message other than those listed below appears, perform the operation described in the message.
    Message Cause Remedy
    Originals left on original glass. The original has been left on the 
    original glass.Remove the original from the 
    original glass.
    Paper of matching size is not 
    available.
    Select the paper size.Paper of a suitable size is not 
    loaded in a paper tray.Either select paper of a different 
    size or load paper of a suitable 
    size.
    Place paper in Bypass Tray. Paper of a suitable size is not 
    loaded in the bypass tray.Load paper of the appropriate 
    size into the bypass tray.
    The original size cannot be de-
    tected
    Select the paper size.(1) The original is not positioned 
    correctly.
    (2) An original with a nonstandard 
    size or with a size too small to be 
    detected is loaded.(1) Position the original correctly.
    (2) Select the correct paper size.
    The image will not fit in the se-
    lected paper size.
    Change the direction of the orig-
    inalThe image does not fit in the pa-
    per.Turn the original 90° and load it.
    Cannot be set with XXX. Functions that cannot be used 
    together are selected.Make copies using only one of 
    the functions.
    The output tray has reached its 
    capacity.
    Remove paper from the tray in-
    dicated by  .Copy cannot be performed be-
    cause the paper loading capacity 
    of the output tray of the dis-
    played Finisher or Job Separator 
    reached the maximum.Remove all paper from the indi-
    cated tray.
    Enter the login user name and 
    password and then touch 
    [Login] or press the [Access] 
    key.User authentication settings 
    have been configured. Copies 
    cannot be made unless a user 
    name and correct password are 
    entered.Enter the correct user name and 
    password. (p. 4-8)
    Enter Account Name and pass-
    word, and then touch [Login] or 
    press the [Access] key.  Account track settings have 
    been configured. Copies cannot 
    be made unless an account 
    name and correct password are 
    entered.Enter the correct account name 
    and password. (p. 4-8)
    Your account has reached its 
    maximum allowance.The limit on the number of pages 
    that can be printed has been 
    reached.Contact the administrator of the 
    machine.
    The part indicated by   is 
    open.
    Ensure that it is properly closed.Since a machine door or cover is 
    open or an option is not installed 
    correctly, the machine is unable 
    to make copies.Make sure that all doors and 
    covers of this machine and op-
    tions are closed securely.
    Check covers. The exit cover of the finisher is 
    open.Securely close the exit cover of 
    the finisher.
    Install the Imaging Unit and 
    close all doorsThe indicated Imaging Unit is not 
    installed correctly.Reinstall each consumable and 
    replaceable part. Or contact your 
    service representative.
    [Install a toner cartridge.] The indicated toner cartridge is 
    not installed correctly.Reinstall each consumable and 
    replaceable part. Or contact your 
    service representative.
    [Set the toner cartridge, and 
    close all doors.]The indicated toner cartridge is 
    not installed correctly.Reinstall each consumable and 
    replaceable part. Or contact your 
    service representative.
    Install the waste toner box and 
    close all doors.The waste toner box is not in-
    stalled correctly.Reinstall each consumable and 
    replaceable part. Or contact your 
    service representative.
    Incorrect Imaging Unit is in-
    stalled. Install the correct Imag-
    ing Unit and close all doors.The correct Imaging Unit is not 
    set.Reinstall each consumable and 
    replaceable part. Or contact your 
    service representative.
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    9.2 Troubleshooting table9
    Replenish paper. The indicated tray has run out of 
    paper.Add paper. (p. 8-3)
    Toner (X) is low. Please when in-
    dicate.The toner for the indicated color 
    is about to run out.Prepare to replace the toner car-
    tridge following the guidance 
    contained in your maintenance 
    agreement.
    Install toner cartridge (X) The toner is about to run out. Replace the toner cartridge fol-
    lowing the guidance contained in 
    your maintenance agreement.
    Toner is depleted
    Replace the toner cartridge fol-
    lowing the guidance (explana-
    tion).
    Press the [Continue] button to 
    continue the operations.Toner is depleted Replace the toner cartridge fol-
    lowing the guidance contained in 
    your maintenance agreement.
    No more staples.
    Replace the staple cartridge, or 
    cancel staplingThe staples have run out. Replace the staple cartridge.
    Misfeed detected. Remove pa-
    per according to the instruc-
    tions.Since a paper jam occurred, the 
    machine is unable to make cop-
    ies.Clear the jammed paper.
    Empty hole-punch scrap box
    To continue the job, disable 
    punching.(1) The punch scrap box is full.
    (2) The punch scrap box is not in-
    stalled.(1) Throw punch scraps away 
    from the punch scrap box.
    (2) Install the punch scrap box.
    Reset the following number of 
    originals.
    XXAfter clearing a paper jam, it is 
    necessary to reload certain pag-
    es of the original that have al-
    ready been fed through the ADF.Load the indicated original pages 
    into the ADF.
    An internal error occurred. Open 
    and then close the front door. If 
    the trouble code appears again, 
    contact your Service Rep.The machine malfunctioned and 
    is unable to make copies.Take a remedy according to the 
    message displayed in the 
    screen. If the problem is not re-
    solved or released, inform your 
    service representative of the 
    malfunction code displayed in 
    the screen. An internal error occurred. Turn 
    the main switch OFF and ON. If 
    the trouble code appears again, 
    contact your Service Rep.
    Malfunction detected.
    Inform the service representa-
    tive of the error code.The machine malfunctioned and 
    is unable to make copies.Inform your service representa-
    tive of the code displayed in the 
    screen.
    Clean the slit scan glass on the 
    far left with a glass cleaner. 
    Continuing using the machine in 
    this condition may cause lines to 
    appear in the output.The slit glass is dirty. User the slit glass cleaner to 
    clean it.
    Clean the slit glass on the left 
    side of the machine with the 
    glass cleaner. Continuing using 
    the machine in this condition 
    may cause lines to appear in the 
    output.The slit glass (front) is dirty.User the slit glass cleaner to 
    clean it.
    Clean the slit glass on the left 
    side of the ADF with the glass 
    cleaner. Continuing using the 
    machine in this condition may 
    cause lines to appear in the out-
    put.The slit glass (back) is dirty.User the slit glass cleaner to 
    clean it. Message Cause Remedy
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