Key Voice Voice Processing System Supervisor And Subscriber Guide

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-52Note:All times must be entered in 24-hour format—for example, enter 8:00 PM as20:00).  If prompts171, 172, and 173 are recorded on the VP system, the initial greeting (as
programmed in the LINE INFORMATION screen) is automatically preceded with the appropriate
prompt.  Prompt 171, “Good morning…” is voiced from midnight until noon.  Prompt 172,
“Good afternoon…” is voiced from Noon until the time set in the field Change “Good
Afternoon “ to “Good...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-53  The VP system is now advised of the New Year’s holiday.  Each time a call arrives on
January 1, the VP system routes the call to box 8500.
Note:Holiday greetings are in effect for the entire 24-hour period of the calendarday.  To complete this example, Routing box 8500 must be created.  You add Routing boxes by
accessing the ROUTING BOX screen.  Press  to add a Routing box and type 8500 in the
window that displays.  Once you create a Routing box, you...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-541.4.5 Modifying the Greeting Played by a Routing Box through
VP System Screens
Before modifying any Routing box greetings, refer to section 1.3.5 for information on the
Routing box setups on the VP system and Routing box greetings.
Note that if you use the following procedure to change the greeting in a Routing box, you
must update the Routing box call routing structure to relay new instructions to the caller.  Use
the procedure presented earlier in...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-55     VP:Greeting Recorded
NTVP:Record Greeting button
This field identifies whether a greeting has been recorded for the Routing box.  On NT-based
VP systems, an existing recording is signified by a red light displaying on the button.
The greeting is played as soon as a caller is routed to the Routing box.
On DOS-based VP systems, when you bring the cursor into this field, a menu appears,
offering the option to play, delete, copy, or record the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-56Note that if you use the following procedure to change the single-digit call routing set up, you
must update the Routing box greeting to relay new instructions to the caller.  Use the
procedure presented earlier in this section to update the greeting as necessary.
To modify call routing through the DOS-based VP system screen interface:
1. From the Main menu, select BOX INFORMATION.  The Box Information menu displays.
2. Highlight ROUTING BOX from the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-57The field descriptions provided below identify the function of certain fields on the ROUTING
BOX screen.  Be advised that due to differences in the screen design between DOS-based and
NT-based VP systems, the placement of fields on several system screens vary slightly.
Fields used in DOS-based VP systems are prefaced below with VP, and fields used in NT-
based VP systems are prefaced with NTVP.  If the NTVP field resides on a certain tab on the
screen...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-58If a digit is dialed, the VP system checks the field DIGIT RECEIVED, WAIT FOR MORE
DIGITS:
*If this field is set to NO, the VP system immediately attempts to route the call
based on the single digit dialed.  If the DESTINATION FOR DIGIT field contains a
valid box number, the call is immediately sent to the new box.  This means that
menu selections take priority over extension numbers (for example, if the
DESTINATION FOR DIGIT 1 is a valid box, the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-59If the caller dials any digit while the Routing box greeting is playing, the VP system stops
the greeting and routes the call based on the day (not based on the digit dialed).
CALL SEQUENCE NUMBER
The VP system plays the Routing box greeting.  Once the greeting ends, the call
immediately routes to the box specified in one of the digit destination fields, in numerical
order.  On non-NT-based VP systems, the first call to the Routing box goes to the box...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-60Day Service mode, the call routes to the box associated with DESTINATION FOR DIGIT 1.
During Night Service mode, the call routes to the box associated with DESTINATION FOR
DIGIT 2, etc., as shown in the table below.Service ModeBox to Which Call is RoutedDAY SERVICEBox specified in DESTINATION FOR DIGIT 1 fieldNIGHT SERVICEBox specified in DESTINATION FOR DIGIT 2 fieldLUNCH SERVICEBox specified in DESTINATION FOR DIGIT 3 fieldHOLIDAY SERVICEBox...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-61There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes on
the VP system.  Two of them are pre-configured on the system.  Class of service 0 is assigned
by default to the prototype mailbox 9994, which serves as a template for every mailbox that
you create on the system.  Class of service 7 is assigned supervisor mailbox privileges by
default.
You can view and change the class of service number assigned to a mailbox by...