Key Voice Voice Processing System Supervisor And Subscriber Guide

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-22Note:Only the mailbox that is designated as the “Owner” of the Routing box (theOwner box is specified on the Routing Box setup screen) can make changesto the Routing box.  Therefore, you must log into the owner’s mailbox (if thisis different than the supervisor mailbox) over the phone, before you canmake changes to the Routing box.  When prompted for the box number youwant to modify, you can then indicate the Routing box number.1. From a telephone,...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-235. When prompted, press 1 to confirm the number you entered or press # if the number you
entered was incorrect.   Once you press 1 to confirm, the system voices the Routing Box
administration menu options:
To AddPress 1To DeletePress 2To ModifyPress 3To ExitPress # 
6. To make modifications to the Routing box, press 3.  The system voices the options:
To Change the GreetingPress 1To Change the RoutingPress 2To ExitPress # 
7. To change the routing...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-24Once you access this menu, be advised that you must not press # to exit it, since the # key
invokes a change to the destination for the pound key.  If you want to return to the
previous menu, simply make no entry when you hear the special routing options prompt.
1.4 Performing Supervisor Functions from VP System
ScreensTo access program screens on which you can perform supervisor functions you must log onto
the VP system PC using the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-25Question BoxMail Boxscreen 1Mail BoxMail Boxscreen 2Main menuBox menuGeneralLine InformationCall TransferBusiness HoursTechnicalTechnicalCall TransferBusiness HoursscreenGeneral InformationLine InformationscreenscreenscreenscreenSystem menuGroup BoxRouting BoxscreenscreenscreenscreenscreenDatabaseDisplayDirectory BoxLine Statusscreen 3PagePage 2Page 3ExitTo screenTo fileTo printerHoliday ScheduleHoliday ScheduleDisplay Line StatusBox InformationSystem...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-26To access screens through the NT-based VP system screen interface:
1. From the Windows NT desktop, double-click the VP DATABASE icon.  You are prompted
to enter a password.
2. Type the password then press  to log on to the VP system.  The Main screen
displays.
The following illustration shows the structure of the NT-based VP system menus.  Note that
depending on the type of VP system installed and the password you entered to log on, you
may not have...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-27Question BoxMail BoxMain menu barBoxes menuGeneralLine InformationBusiness HoursBusiness HoursscreenGeneralLine InformationscreenscreenSystem menuGroup BoxRouting BoxscreenscreenscreenscreenDatabaseDisplayDirectory BoxscreenTo screenTo fileTo printerHoliday ScheduleHoliday ScheduleFileBoxesDiagnosticsMail BoxQuestion BoxRouting BoxGroup BoxDirectory BoxACD BoxClass of ServicescreenClass of ServicePBX InformationscreenAccount Number BoxOptional...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-281.4.1 Creating, Modifying, or Deleting a Mailbox through VP
System Screens
You can create, modify, or delete a mailbox using options on VP system screens.  Through
the screen interface, intricate technical modifications can be made to the mailbox that cannot
be made through the VP system telephone interface.  This guide includes instructions on
making on-screen entries in fields that do not require an in-depth knowledge of the VP
system.  Before making...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-29Select button and choose the number of the box you want to modify or delete.  The box
displays on-screen.  To delete the box, verify you are viewing the box you want to delete,
then select the Delete button.  When you are prompted to confirm the deletion, select the
Yes button.
For information on making modifications to fields on this screen, consult the information
provided below and the program’s online help file (accessible by pressing ).
4. When...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-30call to that number. The mailbox number can be the same as its owner’s extension number, or
it can be different.  For example, an arbitrary range of mailbox numbers 5100 through 5109
can transfer calls to extensions 20 through 29.
Hint:For setup and system maintenance ease, create mailboxes with numbersthat match the extensions to which they transfer calls.     VP:First Name (Page 1 screen)
NTVP:Name (first)
The first name of the individual to which...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-31transferred.  For information on selecting or modifying a transfer type, consult the VP system
technician.
     VP:To (Page 1 screen)
NTVP:Transfer to (Call Transfer tab)
This field contains the number to which the VP system transfers the calls that route to this
mailbox.  The owner of the mailbox can call in and remotely change the number in the TO:
field (unless the number is enclosed in brackets).  After logging into a mailbox and selecting
the...