Key Voice Voice Processing System Supervisor And Subscriber Guide

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-32YES, the VP system transfers calls to the specified number.  If the field is set to NO, the VP
system does not transfer calls, but takes messages instead.
     VP:Transfer Schedule (Page 1 screen)
NTVP:During This Schedule (Call Transfer tab)
If the mailbox transfer type is any value other than NO TRANSFER, this field indicates when
calls to this box are transferred.  The options are:ScheduleResultALWAYSCalls to this mailbox are transferred at all...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-33If the password is enclosed in brackets [ ], it cannot be changed remotely by the mailbox
owner.
If the password begins with two question marks (for example, ??1234), the VP system
ignores the question marks when checking the password (the user enters 1234 when asked for
the password.
     VP:Name Recorded (Page 1 screen)
NTVP:Name button
This field indicates whether the mailbox owner has recorded his/her own name.  On NT-
based VP systems, an existing...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-34· When the VP system calls the owner to deliver his/her new messages (message
notification):
“Message for [name].  Press 1 if you would like to hear your messages.”
· When another mailbox owner uses the send message feature to send a message to this
box.  The VP system plays the name for this box and asks for confirmation:
“[Name]—if this is correct, press 1.”
· When the directory feature is being used.  The VP system plays each name that
matches the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-35The personal greeting is played when a caller is routed to the mailbox and any of the
following occur:
· The VP system attempts to transfer the call, but the called number does not answer
· The transfer type is set to NO TRANSFER
· The transfer-bypass feature is used
If no personal greeting is recorded, the VP system plays the default greeting prompt:
“[Name] is not available right now.”
This default greeting prompt, like every other recorded phrase in...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-36NT-based VP system users can view and modify the classes of service by clicking on the
Review Class of Service button.
     VP:Restricted - Client Of (Page 1 screen)
NTVP:Restricted Access (General tab)
If a valid mailbox number is entered into this field, the VP system treats this mailbox as a
restricted mailbox.  A restricted mailbox can receive messages only from other mailbox
owners and can send messages only to its host mailbox, which is the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-37     VP:Pager Number (Page 2 screen)
NTVP:Pager Number (Pager tab)
This field indicates the telephone number of the paging service.  The mailbox owner may
change the number remotely.  Normally, access codes for outside lines are not required here.
To restrict pager calls to use lines in a particular line group, enter the letter (A, B, C, or D) of
the line group in braces { } before the telephone number (for example, {A}5551212).
Consult the VP system...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-38Note:This field is used to tell the VP system how long to wait between calls to thepaging service.     VP:Call Schedule (Page 2 screen)
NTVP:Activate Pager During These Times (Pager tab)
The pager notification feature follows a time schedule.  The options are:ScheduleResultALWAYSPager notification is available at all times.DAY SERVICEPager notification is available only during Day Service, as
defined on the BUSINESS HOURS screen.NIGHT SERVICEPager...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-39· WAIT FOR A DIGIT
This option is to be used only if the mailbox owner instructs the caller to choose an
option in the personal greeting.  This option provides the caller more time to enter a
digit.  If the caller does not enter a digit, the VP system then takes whatever action is
specified in the field AFTER LEAVING MESSAGE.
If a caller hangs up during the playing of the mailbox greeting, there are times when
the VP system might begin recording a...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-40Note:If the PAGER TYPE is DISPLAY / DIGITAL and the Pager notification serviceis currently turned off (either manually or due to the call schedule), callershear the system prompt, “I’m sorry, I am unable to page that party rightnow,” and the call continues by taking whatever action is specified in theAFTER LEAVING MESSAGE field (VP systems) or AFTER RECORDINGMESSAGE field (NTVP systems).· RECORD THEN PAGE
The VP system looks at what type of pager this...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-41greeting or menu, or it is the mailbox number of an individual taking calls for this mailbox
owner.
     VP:After Leaving Message (Page 2 screen)
NTVP:After Recording Message (Recording tab)
You have the following options:OptionAction IndicatedGO TO BOXAllows the call to route to another box.  The new box number is
entered in the next field.SAY GOODBYEThe VP system says, “Good-bye,” then hangs up.RETURNThe VP system goes back to the previous box that...