Key Voice Voice Processing System Supervisor And Subscriber Guide

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-2Live AttendantVP System Automated AttendantAsks to whom the caller wishes to speak.Plays a pre-recorded greeting that prompts the
caller to either dial the extension of the party they
are trying to reach or choose from a list of voiced
options to route the call to a specific department
or group.Listens to the caller’s response.Listens to the digits dialed by the caller.Says, “Please hold.”Plays a pre-record phrase, “Please hold...”Calls the required...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-3Live AttendantVP System Voice MailAttendant places the message slip in a mailbox
belonging to the recipient.VP system stores the voice message
electronically in the recipient’s voice mailbox.Attendant dials the code to turn on message
waiting lamp on the recipient’s telephone.VP system dials the code to turn on the
message waiting lamp on the recipient’s
telephone.Recipient sees the message waiting lamp is on,
and retrieves message slips from the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-4This document discusses how you can make modifications to mailboxes and Routing boxes,
which are the two most commonly used box types.  Because these other types of boxes are
used in conjunction with more intricate system setups, adjusting their functionality is best left
to a certified VP system technician.  Therefore, if you find you need to adjust the operation of
any boxes other than mailboxes or Routing boxes, contact your VP system technician....

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-5Possible SystemSupervisor TasksDescriptionKeyboard InputRequired?Creating,
modifying, and
deleting subscriber
mailboxes.Each employee (or group of employees) who
uses the VP system to record voice mail
messages in a mailbox or forward calls to other
phone or extension numbers is assigned a
mailbox on the system.  As employees join and
leave the company, their associated mailboxes
must be created or deleted.  If an employee’s
need to access certain...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-6Possible SystemSupervisor TasksDescriptionKeyboard InputRequired?Temporarily
forcing the VP
system into Day,
Lunch, or Night
Service mode.The VP system can be set up to play different
greetings and to process calls differently
according to the time of day each call is
received.  Three different modes can be set up
on the system:  Day Service, Lunch Service,
and Night Service. Each service mode is
assigned a specific time segment of the day.
Calls...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-7Possible SystemSupervisor TasksDescriptionKeyboard InputRequired?Modify the
greeting played by
a Routing box.When a call comes into the VP system, it is
processed by a Routing box, which plays a
greeting to the caller and may offer the caller
options on how the call can proceed (“Press 2
for Sales,” for example). You may need to
modify the greeting played by a particular
Routing box, if for example, you want to
customize the greeting played by the...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-8Possible SystemSupervisor TasksDescriptionKeyboard InputRequired?Adjusting
subscriber access
to system
features, including
preventing
subscribers from
dialing certain
telephone
numbers.You can modify the VP system features to
which a group of subscribers is permitted
access by modifying the class of service
assigned to the subscribers.  Making class of
service modifications allows you to also prevent
the VP system from dialing certain phone
numbers,...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-92. To access the Supervisor menu, press 6 (this option is not voiced).  The system voices the
Supervisor menu options:
Supervisor MenuFor Mailbox AdministrationPress 1For Routing box AdministrationPress 2For Question box AdministrationPress 3For Port AdministrationPress 4To Change the System Broadcast MessagePress 5To Change the voice mail Day / Night ServicePress 6To Change the System TimePress 7To Change the System DatePress 8To Modify System...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-10Enter the
digit1. Modify greeting
2. Record question
#. Exit1. Modify greeting
2. Modify routing
#. Exit1. Add
2. Delete
3. Modify
#. Exit1. Add
2. Delete
3. Modify
#. ExitEnter box numberEnter box numberEnter box numberEnter port number1. Day service
2. Night service
3. Lunch service
#. ExitEnter the
question
numberEnter the
greeting
numberEnter the
greeting
number1. Mailbox functions
2. Routing box functions
3. Question box functions*
4. Port...

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-111.3.1 Creating, Modifying, or Deleting a Mailbox over the
Telephone
You can create, modify, or delete a mailbox using options on the Mailbox Administration
menu.  Specifically, you can use this menu to:
· Add or delete a mailbox
· Change a mailbox greeting (the mailbox owner can also perform this function by
logging into the mailbox)
· Change a mailbox password (the mailbox owner can also perform this function by
logging into the mailbox)
· Change the...