Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/0026-12The file is named EXAMPLE.IVR.  An example of the data file is shown in Figure 26-2.
123456, 3232, 10-08-1998, $459.20
445555, 6432, 10-08-1998, $7543.65
457856, 2568, 10-08-1998, $62352.00
547565, 2746, 10-08-1998, $4555.25907654, 4467, 10-08-1998, $2227.73453884, 9087, 10-08-1998, $78653.09Savings account
numberPIN
numberBalance Date
(Field 1)(Field 2)(Field 4)(Field 3)Figure 26-2   Format of Sample Data File
In the data file, note that:
· Spaces are...

INSTALLATION AND MAINTENANCE MANUAL 4/0026-13Refer back to the data file in Figure 26-2.  The VP system must be set up to determine it finds a database
match if the first field in the data file matches the savings account number entered by the caller, and the
second field in the data file matches the PIN number entered by the caller.
Think of this as A record matches if Field 1 of the data file is equal to Input 1 (the caller’s savings
account number), and Field 2 of the data file is equal to Input 2...

INSTALLATION AND MAINTENANCE MANUAL 4/0026-1426.5 Speeding Searches Using Indexed FilesIt takes the VP system about 2 seconds to search through 1000 records in an IVR data file on a 386-33DX
PC running SMARTDRIVE. If you have an IVR data file containing several thousand records, you may find
that the VP System takes several seconds to perform database searches. To set up the system to process
the data files more efficiently (processing 100,000 records in 3 seconds), follow these steps:
1. Using the...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-127. Using the Talking Classifieds Module
Note:Refer to instructions in section 23 for information on installing the Talking Classifiedsmodule on VP systems.The Talking Classifieds module allows you to set up voice databases.  Callers can then choose one of
these databases and selectively search it based on the answers they input to question prompts.
The Talking Classifieds module adds the following features to the VP system:
· Listing boxes:  Offer the ability...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-2Janet needs to screen these calls so she only has to speak to clients who are interested in one of her
listings.  The VP system Talking Classifieds module can perform this function.
First, Janet creates a database of her listings.  The database is simply a group of Listing boxes, all
associated with one Gateway box (see Figure 27-1).Gateway
box
Listing
box Listing
boxListing
boxListing
boxFigure 27-1   Layout of a Listing Box Database
To set up the Listing box...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-3Assume, however, the caller is only interested in 3-bedroom, single-family homes that are east of town
and that cost less than $100,000.  He/she presses 2 to make the selections.  The VP system voices the first
of four search-criteria questions Janet recorded in the Gateway box:
“For properties below $60,000, press 1.
For properties between $60,000 and $90,000, press 2.
For properties between $90,000 and $100,000, press 3.
For properties between $100,000 and...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-4The caller chooses 1 for the next listing.  The VP system plays the next matching listing:
“Overlooking the park, this modern single-family home...”
Again, the VP system offers the above choices at the end of recording.  This time, the caller is interested
in the house, and so he/she chooses 3, to speak to the agent.
The VP system looks at the Listing box database again to find the mailbox number of the agent who is
responsible for the listing.  It then calls...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-5At the end of each description, the VP system offers the option to:
· Go on to the next matching listing.
· Change the current selections.  This option returns the caller to the questions recorded in the
Gateway box.
· Contact the listing agent.  This option routes the call to the box entered as the listing agent for this
Listing box.  This is typically a mailbox, but it can also be a Fax box or a Routing box.
· Mark the listing for more information (see...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-6Note:Field names and screen descriptions for both DOS-based and NT-based VP systemsscreens are presented in this section.  Each field description identifies the field name usedin both types of products.  Be advised that due to differences in the screen designbetween DOS-based and NT-based VP systems, the placement of fields on severalscreens vary slightly.  All fields on all screens are discussed in this section.Note:To locate the information on a particular...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-7On NT-based VP systems, you can record the greeting by clicking on the Record Greeting button, then
using the controls on the Sound Recorder dialog box.  At the lower-right of the dialog, click on the circle
button to begin recording.  Click on the rectangle button (to the left of the circle button) to end the
recording.  See section 15 for more information on using the Sound Recorder dialog box.
     VP:Question 1, 2, 3, 4 Recorded
NTVP:Record Question 1, 2,...