Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/0028-8The Problem
John Smith owns a delicatessen.  He has a number of customers who call in for lunch every week-day
around noon.  Sometimes they call in their orders early, which gives John time to prepare them before the
lunch-time rush. However, they often forget, so the orders have to be prepared while they wait at the
counter.  This is inefficient for both John and his customers.
The Solution
John uses the VP system to call each customer before lunch-time and to...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-9If a number is busy, he thinks the VP system should wait one minute before trying it again, so he sets the
RETRY BUSY NUMBER field (VP) / IF CALLED NUMBER DOES NOT ANSWER TRY AGAIN AFTER X MINUTES
field (NTVP) to 1 (minute).  If a number does not answer, then that person is probably away from his/her
desk, so John sets the corresponding no-answer field to 10 (minutes).
He decides to try each number a maximum of 3 times, so he sets the NUMBER OF RE-TRIES field...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-10 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-129. Program Screens
This section provides illustrations of VP system screens.  For information on accessing screens, refer to
procedures provided in sections 4 and 5.  Note that not all screens may be accessible on all VP systems.
29.1 DOS-based VP System—System Information Screens29.1.1 Automatic Mailbox Allocation Screen29.1.2 Business Hours Screen 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-229.1.3 Call Transfer Screen29.1.4 Class of Service Screen 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-329.1.5 Classifieds Gateway Screen29.1.6 Fax Setup Screen 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-429.1.7 Fax Distribution Restrictions Screen29.1.8 General Information Screen 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-529.1.9 Holiday Schedule Screen29.1.10 Line Information Screen 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-629.1.11 Other Customizations Screen29.1.12 Technical Information Screen 

INSTALLATION AND MAINTENANCE MANUAL 4/0029-729.2 DOS-based VP System—Box Setup Screens29.2.1 Account Number Box Screen29.2.2 ACD Box Screen