Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/0027-18PromptFilenameContents of Phrase1004RSUBSMNU.VOI“To hear listings which match your selections, press 1.  If you
would like to select a new price-range, area, size or other
option, press 2.”1005RGETNAME.VOI“In order for us to serve you better, you may - if you wish -
leave us your name and telephone number after the tone.”1006INFOTOGO.VOI“Thank you.  We will be in contact with you as soon as
possible.”
This prompt is played when a caller chooses option 4 in...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-19To copy a modified prompt to the active system, follow these steps:
1. If the system is a DOS-based VP system, shut it down if it is currently running.  For procedures, see
section 2.5.
2. Locate the text you want to use in the following table and make a note of the filename.
3. Copy the file over the prompt with the .VOI file extension.  (You may want to first rename the .VOI
prompt an extension .OLD, so if you ever want to revert back to it, the prompt is...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-20 

INSTALLATION AND MAINTENANCE MANUAL 4/0028-128. Using the Outbound Telemarketing Module
Note:Refer to instructions in section 23 for information on installing the Telemarketing moduleon VP systems.The Outbound Telemarketing module allows you to use the existing VP system to perform outbound
telemarketing functions even while the VP system is acting as a voice mail or auto attendant.  The VP
system always gives precedence to incoming calls, but takes advantage of any idle time by making
telemarketing...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-22. Type 1234 then press  to log on using the default Technician level password.  You can
change both the Technician and Customer level passwords on the GENERAL INFORMATION screen.
3. From the Main menu, select BOX INFORMATION.  The Box Information menu displays.
4. Select the OPTIONAL FEATURES option, then from the menu that displays, select TELEMARKETING
BOX. When you have made necessary modifications to the screen, press  to save the changes.
You return to...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-3     VP:Box Number
NTVP:Box Number
This field indicates the box number.  Telemarketing boxes are numbered from 9970 through 9974.  This
field identifies which one of the five Telemarketing boxes is being displayed.  You cannot modify this
field.
     VP:Completed
NTVP:Job Complete
This field tells you whether the VP system has completed the out-dialing assignment.  The VP system sets
this field to YES when it has dialed every number in the list you supplied and...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-4     VP:Call on (Day)
NTVP:Make Calls on area (When to Call tab)
You can specify on which days of the week the VP system should make its outbound calls. A YES beside
any day indicates the VP system is allowed to make its calls on that day.
Note:  To stop a telemarketing job that is in progress, set all days to NO.  Next, press  toreset the box.  The job in progress will stop making outcalls.     VP:Default Path
NTVP:Directory Containing Telemarketing Files...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-5     VP:Max Digits
NTVP:Maximum Number of Digits to Dial (File Names tab)
In the above example, the VP system would start dialing after character position 31 on the line.  The VP
system allows letters and punctuation in telephone numbers (such as the dash between the 555 and the
1234) and knows to ignore them.  However, in this example, the VP system also ignores the space and the
SS.  Next it reads #123 in the Social Security number. Because these are valid...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-6     VP:Number of Re-Tries
NTVP:Number of Times to Re-try Busy / No-Answer Numbers (Call Control tab)
If the VP system dials a number, but finds it busy or does not get an answer, it notes the number and tries
it again later at intervals specified in other fields.  The number of times the VP system re-tries the number
is specified in this field.
     VP:On Answer, Go to Box
NTVP:When Answer is Detected, Go to Box (Call Control tab)
Once the VP system determines...

INSTALLATION AND MAINTENANCE MANUAL 4/0028-728.2 Detecting Answering MachinesWhen the VP system makes an outgoing telemarketing call, it listens to see if the called number is busy,
ringing, or is answered.  If the call is answered, the VP system analyzes the voice on the other end to
determine if the call has been answered by a real person or by an answering machine.
When a live person answers a ringing telephone, he/she normally gives a brief greeting (such as “Hello”),
followed by a pause, waiting for...