Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/0027-827.3 Setting Up a Listing Box27.3.1 What Does a Listing Box Do?
Hint:Think of the Gateway box as a heading in the Classifieds section of a newspaper.  Thinkof a Listing box as the individual advertisements under this heading.The Listing box houses information on each individual listing.  When a caller has answered the questions
in the Gateway box, the VP system searches through all the Listing boxes associated with that Gateway
box (in numerical order), looking...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-9Note:Field names and screen descriptions for both DOS-based and NT-based VP systemsscreens are presented in this section.  Each field description identifies the field name usedin both types of products.  Be advised that due to differences in the screen designbetween DOS-based and NT-based VP systems, the placement of fields on severalscreens vary slightly.  All fields on all screens are discussed in this section.Note:To locate the information on a particular...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-10VP:Cross-Ref Number
NTVP:Cross-Reference Number
This field allows you to enter specific cross-reference information to cross-reference the listing to account
numbers or other boxes.  This field displays in the Talking Classifieds report.
     VP:Description Recorded
NTVP:Record Greeting button
This field indicates whether a description has been recorded for this Listing box.  On NT-based VP
systems, an existing recording is signified by a red light displaying...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-11VP:Talking Classifieds Gateway Box
NTVP:Talking Classifieds Gateway Box
This field identifies the Gateway box with which this Listing box is associated.
27.4 Accessing a Listing Box RemotelyThe owner of a Listing box can call in to the VP system from any touch-tone telephone and change the
recorded description and/or categories for the Listing box.  If the owner is a Routing box or a Fax box,
then the owner of that box can perform the changes.
To access a...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-126. The box owner chooses option 4 to change matching categories.  The VP system plays question 1.
7. The box owner enters the new value for question 1 in the Listing box.  The box owner can press #
instead of a number to signify that the answer a caller provides to this question in the Gateway box is
always considered a match to question1 in this box, no matter what value the caller enters.
8. The VP system plays questions 2 through 4, each time allowing the...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-1327.5.2 Completing the Call History Screen
Using the CALL HISTORY screen, you can scroll through all the calls in the call-history file (all the calls
that accessed the Talking Classifieds Gateway boxes).
Use the menu available on the screen to play the caller’s name, and then type the name (and telephone
number if recorded) into the appropriate fields.  The VP system uses these fields when printing the
Talking Classifieds report.
Note the box information in...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-14system.  Automatically allocated mailboxes can also be programmed to be de-allocated after a preset
number of days.  When the box is de-allocated, so is its associated Listing box.
Before anyone can use the automatic allocation feature, you must enter system information on the AUTO
ALLOCATION screen.
27.6.1 Accessing the Auto Allocation Screen
Note:Refer to section 29 for graphical illustrations of all VP system screens.To access the Auto Allocation screen...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-1527.6.2 Automatic Allocation Screen Field Descriptions
Be advised that due to differences in the screen design between DOS-based and NT-based VP systems,
the placement of fields on several system screens vary slightly.  To locate the information on a particular
field most easily, consult the Index to find the page number of this document that contains the field
description.
Fields used in DOS-based VP systems are prefaced below with VP, and fields used in...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-16For example, if you enter 5 days in the previous field and if the owner does not log in to his/her mailbox
within 5 days after the original allocation, the mailbox is de-allocated.  However, each time the owner
does log into the mailbox, the counter re-sets and he/she has an additional 5 days before the box is de-
allocated due to inactivity.
If 0 is entered in the previous field, this field is inactive.
VP:Delete Any Existing Messages When Allocating Box...

INSTALLATION AND MAINTENANCE MANUAL 4/0027-17“To repeat this information, press 1.
For more information, press 2.
Or, to continue, press 3.”
If the caller presses 3, he/she hears the tutorial for first-time mailbox users (if this feature is in effect
on the system (see section 6).
27.6.4 Setting up Companion Listing Boxes for Automatic Allocation Mailboxes
For each mailbox created for the Automatic Allocation feature, you should create a companion Listing
box.  The box numbers of the Listing boxes should...