Inter-Tel Ivx 500 Installation Manual

FEATURES Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION % MAINTENANCE 
1. INTRODUCTION Routing Announcement application will play a re- 
1.1 The Inter-Tel IVX500 System can contain up to 25 
of the following applications. (Each application is de- 
scribed in detail in this chapter.) cording and then hang up. Or, the Call Routing An- 
nouncement can bc programmed to use Digit 
Translation, a feature that allows one-key access to 
extensions, mailboxes, applications, etc. 
Automated...

INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE FEATURES 
Issue 1, August 1994 
2. AUTOMATED A’ITENDANT 
2.1 The automated attendant is a programmable fea- 
ture that can be used to provide automated call answer- 
ing service. Calls can transfer, forward, or directly ring 
in to an automated attendant. Calls to the automated at- 
tendant application are processed as follows. 
CALL TO AUTOMATED ATTENDANT 
1 
I 
caller selects opihl 
I I 
CS.llerdOSSnot 
S&CtSilOptiOll 
I 
2.2 When an automated...

FEATURES Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
B. AUTOMATED AlTENDANT RECALL 
fer to page 2-19 in this section and pages 3-21 and 3-48 
DESTINATION 
in PROGRAMMING.) 
2.6 When a station receives a call that has been routed 
through the automated attendant, the call is handled by 
the telephone system as a transferred call. If the call is 
not answered before the appropriate Transfer timer ex- 
pires, the call recalls the automated attendant’s recall 
destination....

INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE FEATuREs Issue 1, August 1994 
3. CALL ROUTING 
ANNOUNCEMENT 
3.1 The Call Routing Announcement application can 
be used as a playback device that plays a message and 
then hangs up to disconnect the call. This is especially 
useful for programming hunt group announcement and 
overflow stations. As an option, the Call Routing An- 
nouncement application can use digit translation which 
allows the caller to press a single digit for access to the...

FEATURES INTER-TELPRACTICES 
Issue 1, August 1994 IVX500 INSTALIATION & 
MAINTENANCE 
3.6 After the application is created and programmed, 
the System Administrator’s mailbox is used to make a 
custom recording that explains the options to callers, as 
described on page 2-18. The custom recording is as- 
signed to the Call Routing Announcement application 
as described on page 3-21. A caller who listens to the 
Call Routing Announcement recording can then dial the 
single-digit location number to reach...

INTER-TEL PRACTICES 
FEATURES 
IVX500 INSTALLATION 8r MAINTENANCE 
Issue 1, August 1994 
4. VOICE MAIL 
4.1 The Voice Mail feature allows callers to send and 
receive recorded messages from any station or DIME 
telephone. (Dial-pulse signaling is not recognized by 
the IVX500 System. Callers using dial-pulse phones 
will be routed to the IVX500 System Operator Access 
Destination for assistance.) 
4.2 Two types of applications are combined to provide 
the Voice Mail feature: Non-Subscriber Voice Mail and...

FEATURES INTER-TEL PRACTICES 
Issue 1, August 1994 
WX500 INSTALLATION & MAINTENANCE 
A. MAILBOXES 
4.6 Amailbox is a storage location on the IVX500 PC 
hard disk which stores all messages that have been di- 
rected to it. (The hard disk also stores prompts, greet- 
ings, and special programming.) Bach “Subscriber” 
(voice mailbox owner) has assigned a unique mailbox 
number and password. At system default the passwords 
are the same as the mailbox numbers. (For example, the 
default password for mailbox...

INTER-TEL PRACTICES 
FEATURES 
IVX500 INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
C. INTERNAL MESSAGE NOTIFICATION 
Message Notification Station 
4.13 Each mailbox has a programmed Message Noti- 
fication Station. This is usually the extension number 
that matches the mailbox number (associated mailbox). 
However, a different number can be used for the mail- 
box’s message notification station (non-associated 
mailbox). By default, the Message Notification Station 
number is the same as the...

FEATURES INTER-TELPRACTICES Issue 1, August 1994 
IVXSOO INSlXLLATION & MAINTENANCE 
D. REMOTE MlBSAGE NOTIFICATION 
4.16 
Remote Messaging is a subscriber feature that 
can be enabled through database programming. A sub- 
scriber with remote messaging can program specific 
telephone numbers for the voice mail system to call 
whenever new messages are received by the mailbox. 
4.17 Remote notification calls are placed to outside 
numbers by IVX500 ports that are programmed in the 
IVX database for remote...

INTER-TEL PRACTICES FEATURES 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
E. SURSCRIRER USE OF VOICE MAIL 
4.28 Voice Mail subscriber features include the fol- 
lowing: 
0 Listen to new messages, if any 
l Send a message 
l Listen to saved messages, if any 
0 Set personal options 
0 Set up remote messaging, if enabled 
4.29 When a subscriber enters the mailbox, the Voice 
Mail application may play one of the following mes- 
sages: 
Mailbox almost full or full: If a mailbox is full, no 
new...