Inter-Tel Imx/Gmx 416/832 Installation Manual

TROUBLESHOOTING INTER-TELPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-4. FEATURE TROUBLESHOOTING CHART (CONT’D) . 
SYMPTOM 
PROBABLE CAUSE CORRECTWE ACTION 
Call privacy release inopera- User error Keyset user must lift the handset or press the 
tive SPKR key before pressing the busy trunk key. 
Call is forced private 
Refer to page 4-74 in FWWURES for jnformation 
on call privacy and privacy release. 
Programming error Verify that system-wide CO privacy release...

INTJZR-TELPRAcTIcES TROIJBLESHOOTlNG 
IMX/GMX 416/832 INSTALLATION % MAINTENANCE Issue 1, November 1994 
FIGURE 6-4. FEATURE TROUBLESHOOTING CHAItT (CONT’D) 
SYMPTOM PROBABLE CAUSE 
CORRECTWE ACTION 
Sh4DA reports not generated Programming error 
SMDA report generation must be enabled. Also, 
automatically and/or they 
the reports can be set to be generated daily, week- 
cannot be generated using 
ly, monthly, or by the attendant only. See PRO- 
the Attendant Sh4DA feature 
GRAh4MlNG, page 5-139. 
code...

TROUBLESHOOTING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-5. 
KEYSET TROUBLESHOOTING CHART ‘? 
/’ 
SYMPTOM PROBABLE CAUSE 
Keyset inoperative; LED in- 
lication present while any 
cey with an LED is held 
lown; reorder tone is heard 
uhen key is pressed Programming error (circuit 
identified as DSS/BLF; no 
reorder tone is heard) 
SYMPTOM 
Keyset inoperative; no LED 
indication when any key is 
pressed; no audio is present Programming or installation...

INTER-TELPRACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALLATION & MAINTRNANCE Issue 1, November 1994 
FIGURE 6-5. KEYSET TROUBLESHOOTING CHART (CONT’D) 
4 group of 8 or 16 keysets 
ion when a trunk key is 
leld down; all affected key- 
;ets are located on one 
DKWKSC I 
Programming or installation 
1 err& (if us& 8-line AJM 
1 keysets instailed two to a 
circuit) 
Defective DKSC/KSC! 
I 
Defective receptacle on the 
Telecom Motherboard 
CORRECTIVE ACTION 
If 
the DKSC/K!X is equipped with a fuse, remove...

TROUBLESHOOTING mTER-TELPRACTrcEs 
Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-5. KEYSET TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM 
Keyset squeals on outside 
calls or when receiving a 
handsfree intercom call from 
a single-line station (feed- 
back) 
PROBABLE CAUSE 
I CORRECTIVE ACTION 
Speaker volume is too loud Reduce feedback by lowering speaker volume us- 
ing keyset volume controls. 
Poor acoustics Poor acoustics can cause poor quality on handsfree 
calls. Try placing...