Inter-Tel Imx/Gmx 416/832 Installation Manual

TROUBLESHOOTING 
Issue 1, November 1994 INTER-TELPRA(zTKxs lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-3. CO TRUNK TROUBLESHOOTING CHART _ . 
.: 
// 
SYMPTOM 
ZO trnnk inoperative 
hroughout the system 
SYMPTOM 
Cannot obtain CO dial tone 
PROBABLE CAUSE 
Defective CO trunk from 
central office 
Iiunk is dedicated to a sec- 
ondary carrier requiring an 
access code 
Defective cabling or mis- 
wired amphenol connector 
on the trunk card 
Programming error 
Trunk has been taken out of 
service by...

INTER-TELPRACTICES TROUBLE!SHOOTING 
lMX/GMX 416/832 INSTALLAl’ION & MAINTENANCE Issue 1, November 1994 
FIGURE 6-3. CO TRUNK TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM 
Low volume on all CO 
runks; cannot break CO dial 
:one 
PROBABLE CAUSE 
Defective trunk card 
Defective CO trunk from 
central office 
Open or loose connection in 
the cable between the power 
supply and cardfile 
Defective power supply 
module(s) 
Hybrid balance mismatch 
NOTE: See also keyset problems on page 6-32. 
Defective CO trunk...

TR~U~~L~HOOTING INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-3. CO TRUNK TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Zannot place an outgoing programming error Check station class of service (SCOS). See PRO- 
x11; CO dial tone is present; GRAMMING, page 5-42. Check that equal access 
ntercom works and absorbed digit programming for the trunk 
group are correct. See PRGGRAh4MING, page 
5-113. If using LCR, check LCR...

INTER-TELPFtACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALIATION % MAINTENANCE Issue 1, November 1994 
FIGURE 6-3. CO TRUNK TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM 
Mside calls dropped during 
conversation or upon an- 
lwering CO trunk 
SYMPTOM 
CO trunk cannot be reseized 
PROBABLE CAUSE 
CORRECTIVE ACTION 
User error (trunk key being 
Instruct users not to press the trunk key while on a 
pressed after initial connec- 
call. Or, if necessary, set the CO Reseize timer to a 
tion is made) 
higher value....

‘I’ROUBLESHOOTING INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTEWANCE 
FIGURE 6-3. CO TRUNK TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM I PROBABLE CAUSE 
I CORRECTIVE ACTION 
Noise on CO trunk at all sta- Defective CO trunk At the CO block, remove the bridging clips for the 
tions 
trunk. On the tclco side of the block, use a test set 
to verify the CO trunk connection. Also, move the 
CO trunk to a known good CO circuit; If the prob- 
lem follows the trunk, contact the...

lNT.ER-TELPRAcTIcEs TROUBLESHOOTING 
IMX/GMX 416/832 INS’LALLATION & MAINTENANCE Issue 1. November 1994 
FIGURE 6-3. CO TRUNK TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM 
3ound start trunks not 
5mctioning properly 
PROBABLE CAUSE 
System not properly 
grounded 
LGC jumper straps not set 
correct1 y 
Tip and ring are reversed 
Programming error 
6Ol-l~ AC power is getting 
onto the trunks 
CORRECTIVE ACTION 
Verify that the system AC circuit is isolated and 
dedicated (see page 34 in INSTALLATION) and 
check...

TROUBLESHOOTING INTER-TELPRACTICES Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-4. FEATURE TROUBLESHOOTING CHART -. 
‘ 
,/ 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Feature does not work prop User error Refer to PEMURES for procedures. Also, ensnre 
trly that the feature is available on the software pack- 
age installed. 
Programming error Check feature code programming. 
Refer to PRO- 
GRAMMING, page 5-58. Also, check user-pro- 
grammable feature key programming. Refer to...

INTER-TELPRACTICES TROUBLESHOOTING 
IkD4GM.X 416,‘832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
-FIGURE 6-4. FEATURE TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM 
Cannot transfer incoming 
CO calls or place them on 
hold 
PROBABLE CAUSE 
User error 
CORRECTIVE ACTION 
Refer to FEHURES, page 4-70, for procedures. 
Inter-Ring Silence timer is Ensure timer value is set longer than the central 
set too short office ring signal is “off.” Refer to PROGRAM- 
MING, page 5-77. 
User error (trunk key being Set...

TROUBLESHOOTING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-4. FEATURE TROUBLESHOOTING CHART (CONT’D) ._ 
.I 
1 
SYMPTOM 
Zannot initiate an internal 
PROBABLE CAUSE 
User error 
CORRECTIVE ACTION 
Refer to PEMURES, page 4-94, for correct pro- 
cedures. 
All stations in the paging 
zone are busy, or a voice 
channel is not available 
All stations in the paging 
zone are in do-not-disturb Reorder tone is heard. Wait several seconds and 
then attempt to...

INTER-TELPRACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALLATION & -ANCE Issue 1, November 1994 
FIGURE 6-4. FEATURE TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM 
Zamrot initiate a call 
Torward 
PROBABLE CAUSE 
CORRECTIVE ACTION 
User error 
Refer to m, page 4-82, for correct pro- 
cedures. 
User attempting illegal for- Stations are not allowed to set call forward if it 
ward 
forms an unconditional loop, the receiving station 
is in do-not-disturb, or an invalid intercom number 
is dialed. SCOS and outgoing...