Inter-Tel Imx/Gmx 416/832 Installation Manual

TROUBLESHOOTING INTER-TELPRACTICES 
Issue 1, November 1994 IMWGMX 416/832 INS’IXLLATION & MAINTENANCE 
(11) 
(12) 
(13) 
(14) 
(15) #30 Toll Security Feature Expired: The 
Week- 
ly Toll Limit feature is no longer in effect. It can 
be reenabled only by Inter-Tel Services person- 
nel. 
#Bl Toll Security Limit 
Exceeded: The weekly 
limit 
for one or both types of monitored calls is 
100% depleted. The Programmer can set the lim- 
it to a higher value or reset it to zero. (When this 
alarm is displayed,...

INTER-TELPRACTICES 
TROUBLESHOOTING 
IMX/GMX 416/832 INSTALIATION & MAINTENANCE Issue 1, November 1994 
D. FIELD SERVICE DIAGNOSTICS 
4.5 
Field service diagnostics can be programmed to 
appear in the SMDR printout or as a separate error print- 
out. When listed in a printout, field service diagnostics 
are preceded by 
l ** 
and the time of day when the error 
message occur&. Possible field service diagnostics 
and the associated troubleshooting procedures are as 
follows: 
0) 
(2) 
(3) 
(4 
HDLC...

TROUBLESHOOTING INTER-TELPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
1. 
j. 
k. 
1. 
m. 
Il. intermittently, no action is necessary. How- 
ever, if the error occurs repeatedly for a 
DKSCXSC circuit or a group of DKSCLKSC 
circuits, check all station cabling and wiring. 
If the problem persists, replace the station 
instrument and/or the Keyset Card and return 
for repair. 
Peripheral Output Queue Overflow: This in- 
dicates that the station user is pushing the 
keys on...

INTER-TELPRACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
E. POWER-UP STATUS MESSAGES 
4.6 When the 
system power is turned on, it should fol- 
low the power-up process described on page 3-B in 
INSTALLKHON. However, if the system does not 
power up properly, the status message displayed on the 
programming monitor can sometimes be used to isolate 
the problem. Some possible failed power-up messages 
and the associated troubleshooting procedures are as...

TBOUBLESHOOTING lNTEB-TELPBACTIcES 
Issue 1. November 1994 IMX/GMX 416/832 lNS’ML.LATION & MAINTENANCE 
I 
5. TROUBLESHOOTING CHARTS 
NOTE: For additional troubleshooting procedures and 
important diagnostic information, refer to the new 
2561832 
Tmuble.shootingfDiagnostics Manual, which 
will be published at a later date. In the interim, certified 
technicians may contact Customer Support for any nec- 
essary troubleshooting assistance. 
5.1 The simplified troubleshooting charts located on 
the...

INTER-TELPRACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
D. KEYSETS 
5.5 If problems involve keysets or their optional 
equipment, refer to Figure 6-5 on pages 6-30 through 
6-35. 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
I 
0 
0 
0 
0 
0 
E. Keyset is inoperative. 
A group of keysets is inoperative. 
LCD is inoperative. 
Headset is inoperative. 
Keyset squeals when placing and/or receiving calls. 
Camtot break CO dial tone. 
Data device not operating properly. 
Data...

TROUBLESHOOTING INTER-TELPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-2. SYSTEM TROUBLESHOOTING CHART - 
! 
/ 
SYMPTOM I PROBABLE CAUSE 
Repeated 
occurrence of all 
calls in progress dropping 
I 
AC line is not isolated and 
dedicated 
Defective power supply 
module(s) 
~ 
IC-CO/CO-CO Disconnect 
timer(s) need(s) adjustment 
Inter-Ring Silence timer val- 
ue is set too short 
CORRECTWE ACTION 
Have isolated, dedicated line installed. Refer to 
page 3-4 in...

INTER-TELPRACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
FIGURE 6-2. SYSTEM TROUBLESHOOTING CHART (CONT’D) 
I SYMPTOM I PROBABLE CAUSE 
I CORRECTWE ACTION 
I 
DISA inoperative User error 
Refer to PEAWRES, page 4-38, for correct pro- 
cedures. 
Telephone not compatible 
User must dial in from a MMF telephone. 
Programming error Ensure that the trunk group is identified correctly 
as a day or night DISA trunk group. Refer to PRO- 
GRAMMING, page 5-111....

TROUBLESHOOTJNG INTER-TELPRACTICES 
Issue 1, November 1994 
JMX/GMX 416/832 INSTALLATION % MAINTENANCE 
FIGURE 6-2. SYSTEM TROUBLESHOOTING CHART (CONT’D) . . 
: 
...I ~,’ 
SYMPTOM PROBABLE CAUSE 
CORRECTWE ACTION 
No music-on-hold/back- 
External music source 
Check the external music source for proper opera- 
ground music (external mu- turned off or inoperative 
tion. Optimal input level is .77!5VRMS (OdB). Re- 
sic source connected) 
fer to INSTALL/ZION, page 3-142. 
Matrix Card MOH jumper 
Move the...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE TROUBLESHOOTING Issue 1, November 1994 
FIGURE 6-2. SYSTEM TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Faulty DID numbers dis- User error (after dialing the 
only valid DID “start” digits can be properly pro- 
played at attendant stations correct 3- or 4digit “base” 
cessed by the system. 
number, the user entered in- 
correct or incomplete ‘start” 
digits) 
Programmiqf error 
Ensure that all valid DID numbers...