Inter-Tel Imx/Gmx 416/832 Installation Manual

lNTER-TELPRAcTIcRS 
IM7VGM.X 416/832 INS’IALJATION & MAINTENANCE 
L. !WSTEMALARM REPORTING 
35.41 The 
system’s alarm reporting feature detects 
equipment failures, determines the impact, and classi- 
fies the problem as a major or minor alarm. Minor 
alarms are indicated on the primary attendant’s station 
display and can be programmed to appear on all atten- 
dants’ keysets. Roth major and minor alarms are printed 
in the error report printout. Major alarm messages ap 
pear on all display keysets....

INTER-TELPFtACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
M. PLACING A TRUNK OUT OF SERVICE 
FOR MAlNTENANCE 
35.45 
Ifrequested to do so by service personnel, atten- 
dants can place individual trunks out of service by enter- 
ing a feature code. This temporarily unequips the trunk 
in database programming, but does not affect incoming 
signals on the trunk. To outside callers, the trunk will ap- 
pear to be functioning and callers will hear ringing. 
However,...

FEATURES Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLAl’ION & MAINTENANCE 
36. RECORD KEEPING AND 
MAINTENANCE FEATURES 
A. CALL COST ACCOUNTING 
36.1 The Call Cost Accounting feature estimates the 
cost of outgoing and incoming calls, displays it on the 
keysets, and prints it in the SMDR reports. The cost is 
based on the type of call, telephone number dialed, the 
elapsed time of the call, the day of the week, and the 
time of day. A table in the database supplies the rates for...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, Nov%% 
B. STATION MESSAGE DETAIL 
ACCOUNTING @MDA) 
NOTE: This feature is available only in the Extended 
software packages. 
36.6 Station Message Detail Accounting (SMDA) is a 
system feature that provides management and account- 
ing records for estimating the telephone company’s 
charges. This information can be used to analyze system 
traffic and employee productivity. 
36.7 This data can be recorded on a customer-pro- 
vided...

iLatZEember1994 
INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
System, tenant, or tenant/department by number 
of calls: 
Total number of calls for the selected group 
of stations, including: 
- 
Station circuit numbers 
- Extension numbers 
- User names 
Tenant/department listed by station number: III- 
eludes the following for all stations in each depart- 
ment of each tenant group. 
- Number of calls 
- Incoming and outgoing call duration 
- lncming and outgoing call cost 
- Number...

INTER-TELPRACTICES 
IMJ4GM.X 416/832 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
FIGURE 4-2. SMDA ACCOUNT CODE REPORT FORMAT 
Detailed Account Code Report 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 0O:OO Mon-01-Jan-1990 
Report by Account Code 
Reports listed by Account Number 
1. Account Code [number or overflow record] 
Total Number of Calls Handled 
x,-t= 
Number of Incoming Calls 
X=,= 
Number of Outgoing Calls 
x=,- 
Total Duration of Calls Handled H,HHH:MM:SS 
Duration of...

F-EATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-3. SMDA SUMMARY REPORT FORMAT 
Station Message Detail Accounting 0O:OO Man-01-Jan-1990 
Data Collection Period Began 
0O:OO Mon-Ol-Jan-1990 
System Summary Report 
Total Number of Calls 
Number of Incoming Calls 
Number of Outgoing Calls 
Number of Transfers/Recalls 
Average Answer Time 
Number of Unanswered Calls 
Average Ring Time -- Unanswered 
Total Duration of Calls 
Duration of Incoming Calls...

INTER-TELPRACTICES 
IM2VGM.X 416/832 INSTALLATION & DANCE 
FIGURE 4-3. SMDA SUMMARY REPORT FORMAT (CONT’D) 
Station Message Detail Accounting 0O:OO Won-Ol-Jan-1990 
Data Collection Period Began 0O:OO Won-01-Jan-1990 
Summary Report for Tenant 
Tenant 01: [tenant 
name] 
Total Number of Calls Handled 
Number of Incoming Calls 
Number of Outgoing Calls 
Total Duration of Calls Handled 
Duration of Incoming Calls 
Ave. Duration of Incoming Calls 
Duration of Outgoing Calls 
Ave. Duration of Outgoing Calls...

FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
WGMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-4. SMDA DETAILED REPORT FORMAT 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 
0O:OO Mon-Ol-Jan-1990 
Detailed System Report 
or, Detailed Report for Tenant 
or, Detailed Report for Tenant/Department 
Sorted by Total Cost 
1. Station Circuit XX.Y EXXXX [user name] 
Total Cost 
of Calls Handled $X,xXx.xX 
Cost of Incoming Calls 
$XXX.XX 
Ave. Cost of Incoming Calls...

INTER-TELPFtACTICEs 
IMX/GMX 416/832 INSTALIATION & MAINTENANCE FEATURES Issue 1. November 1994 
FIGURE 4-4. SMDA DETAILED REPORT FORMAT (CONT’D) 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 
0O:OO Mon-Ol-Jan-1990 
Detailed Report for Tenant/Department 
Listed by Station Number 
Tenant 01: [tenant name] 
Department 01: [department name] 
1. Station Circuit XX.Y EXXXX [user name] 
Total Number of Calls Handled 
x,=x,= 
Number of Incoming Calls 
xXx,== 
Number of...