Inter-Tel Imx/Gmx 416/832 Installation Manual

FEA- 
Issue 1, November 1994 INTER-TELPRACIKES 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-4. SMDA DETAILED REPORT FORMAT (CONT’D) 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 0O:OO Mon-Ol-Jan-1990 
Detailed Report for Selected CO Trunks 
CO Trunks Listed by Circuit Number 
1. CO Circuit XX.Y 
Total Number of Calls 
Number of Incoming Calls 
Number of Outgoing Calls 
Average Answer Time 
Number of Unanswered Calls 
Average Ring Time -- Unanswered...

INTER-TELPRACTICES 
IlkWGMX 416/832 INSTALLATION & -ANCE 
C. STATION MESSAGE DETAIL 
RECORDING (SMDR) 
36.14 Station 
Message Detail Recording (SMDR) is a 
system feature that provides a detailed record of outgo- 
ing calls and can include incoming calls. An outgoing 
call lasting longer than the programmed Valid Call timer 
is recorded; however, if the call was transferred to a sta- 
tion or placed on hold, the Valid Call timer is not 
checked and the call is recorded. The Valid Call timer 
does not...

FEATLJRES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-5. SMDR REPORT FORMAT . . . 
-J 
/ 
,.,’ 
TYP ExT# 
XxXxXxX 
I 
USRNAME 
TRUNK 
DIALED 
DIGITS 
START 
ELPST 
COST 
ACCT 
CODE USRNAME TRUNK DIALED DIGITS 
START ELPST COST 
ACCT CODE 
AlmAAAA xX.xX xx . . . . . . . . . xx 
HH:MM HH:MM $xX.xX xx2Ixxxxx 
Call type abbreviations for: 
l Incoming calls (IN) 
0 Outgoing local calls &OC) 
0 Outgoing Vreen calls (000) 
l Seven-digit outgoing toll calls 07)...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
D. SYSTEM ERROR REPORTING 
36.23 The system has a self-diagnostic feature that 
checks for minor and major faults within the central and 
peripheral equipment. When a failure is detected, the 
software determines the impact of the problem and clas- 
sifies it as a major or minor alarm. A major alarm re- 
quires immediate attention from service personnel; the 
system is not operable. A minor alarm can be as...

INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
cc 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
PROGRAMMING 
XVTENXS 
PAGE 
Introduction ........................................................ 
5-3 
k System Software Packages 
........................................ 5-3 
B. System Size 
..................................................... 5-3 
C. Plan The Programming Session 
.................................... 5-3 
System Set-Up For Programming...

PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
WGlMX 416/832 INSTALLATION & MAINTENANCE 
CONTENTS PAGE 
10. System-Wide Features 
............................................... 5-54 
. Account Code Information 
(ACer’) 
................................. 5-54 
B. DND And Reminder Messages (MESG) 
............................. 5-57 
C. Extensions, Usernames, And Feature Codes (EXT) .................... 5-58 
D. Hunt Groups (HUNT) 
............................................ 5-61 
E....

INTER-TELPRACTICES 
IMWGMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
1. INTRODUCTION 
1.1 This section of the 416/832 manual explains how 
to program the system. The system is fully functional 
when defaulted and only requires programming to meet 
the customer’s special needs. Programming functions 
are divided among several “windows” so that specific 
features can be programmed easily. 
NOTE: Programmers must be properly certified on the 
416/832 System to receive technical...

PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICE!J 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
monitor (CGAis not recommended). Amouse is option- 
al. 
*IBM and AT are registered trademarks of International 
Business Machines Corporation. 
2.4 The PC used for stand-alone and/or remote pro- 
gramming must have the appropriate Stand-Alone/Re- 
mote Progr 
amming software installed. There are sepa- 
rate Applications Setup disk sets for the standard (416) 
and expanded (832) system configurations. If...

INTER-TELPRACTICES 
ITCUGMX 416/832 INST4LLATION % -ANCR PROGRAMMING 
Issue 1, November 1994 
(6) 
Q 
(8) 
69 
00) 
with rnothet application, the monitor may dis- 
play a message about reconfiguring the PC to op 
timize system performance. Disregard the mes- 
sage and continue with the installation. 
Press RRTURN to accept the default directory 
name, or edit the name as desired and then press 
RETURN. (The monitor displays a list of PC 
types.) 
Use the up or down arrow keys to highlight the 
type of PC...

PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMXIGMX 416/832 INSTALLATION & MAJNTENANCE 
3 
(16) 
If the special printer/plotter driver installation 
option was selected in step 10, the monitor dis- 
plays “Insert the CP Software Disk (4) in the fol- 
lowing drive.” 
a. Remove the Applications Software Disk. 
b. Insert the Call Processing Software Disk 
(disk 4) in the floppy disk drive and press 
RElURN. (The files from the Call Process- 
ing Software Disk are copied onto the hard 
disk...