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Inter-Tel Imx/Gmx 256/832 Manual

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Page 31

INTER-TELPRACTICES IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE PEATURES 
Issue 1, November 1994 
d. 
e. Place the call on hold by pressing the HOLD 
key. Refer to the instructions below for more 
information. 
Establish a conference call. Refer to page 
2-29. 
B. PLACING CALLS ON HOLD 
4.11 
An operator can place intercom and outside calls 
on hold. While on hold, the caller hears music (if 
equipped). The Attendant Computer Console can be 
used to place calls on hold using the following methods: 
0...

Page 32

INTER-TJZLPRACTICES 
IMX/GMX 
256/832 ATTENDANT COMPUTER CONSOLE 
c. CALLTRANSFER 
4.17 Intercom and outside calls can be transferred to 
other stations, to hunt groups, or to outside telephone 
numbers. 
4.18 In addition, transfer-to-park locations can be set 
up by the installer. A transfer-to-park location is a sta- 
tion circuit with an extension number that is not 
equipped with a station instrument. Calls can be trans- 
ferred to these locations and then reverse transferred by 
any station user. If...

Page 33

INTER-TELPRACTICES 
IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
‘Ihmsfer To Voice Mail 
4.23 
(1) 
(2) 
While connected to a call, press VMAIL. The 
“CONNECTED!” message on the incoming call 
changes to “TRANSPER HOLD.” 
To send the call to a specific mailbox: Enter the 
desired mailbox number. Or, select an entry from 
the speed-dial directory at the bottom of the 
screen and press RETURN or CNEcr. 
If the system is checking for a valid mailbox 
number and you entered a...

Page 34

FEATURES Issue 1, November 1994 INTER-TELPRACTICES IMTVGMX 256/832 A’ITENDANT COMPUTER CONSOLE 
Text Message Editor 
FOR: 
DEPT: 
FROM: 
. 
PHO::; Telephoned 
Please call 
Returned Your Call 
URGENT 
Will Call Again 
Additional Information: 
5. TEXT MESSAGING A. ENTERING TEXT MESSAGES 
5.1 
The Text Messaging facility provides a means for 
entering a memo-type text message, retrieving a specif- 
ic text message, and maintaining a directory of text mes- 
sages. NOTE: To cancel the message at any time...

Page 35

INTER-TEL PRACTICES 
IMX/GM.X 256/832 A’ITENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
(4) 
0 
(6) 
(7) 
I 
(9)’ 
will be automatically filled in with the name of 
the calling intercom party. Skip the next step. 
The cursor moves to the “FROM” line. Type the 
name of the party who is leaving the message and 
press RETURN. If the call was taggeci, this line 
will already be filled in. You can type a new 
name or just press ItElVRN to leave it un- 
changed. 
The cursor moves to the “OF” line....

Page 36

FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 AITENDANT COMPUTER CONSOLE 
5.9 To VZEWMUZJ7PLEMESAGES: 
(1) 
(2) 
5.10 
5.11 
5.12 
(1) 
(2) 
If more than one message is pending for the call- 
ing party, you can scroll through all the messages 
without deleting them using the PAGE UP’, 
PAGE DOWN, HOME, and END keys. 
You may perform any of the procedures de- 
scribed below. When finished, press ESC to 
leave the message flagged as “Unretrieved” or 
Press RELEASE to end the call and...

Page 37

>.’ 
INTER-TELPRACTICES 
IMx/GM.X 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1. November 1994 
(2) 
5.19 
0) 
(2) 
(3) 
5.20 
(1) 
(2) 
5.21 
(1) 
(2) 
light bar to the desired tenant group and press 
R.imJRN. 
d. 
To tag only the messages that have been 
retrieved: press 
the DOWN ARROW key to 
highlight “Retrieved” and press RETURN. 
e. To tag only the messages that have NOT 
been retrieved: press 
the DOWN ARROW 
key to highlight “Unretrieved” and press RE- 
TURN. 
f. 
To clear ail tags: press...

Page 38

FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
LMx/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
5.23 To SETMEXSAGES FOR DELAYED PRNTUJG: 
(1) To select several messages: Tag the desired 
messages. (Refer to paragraph 5.18.) 
To select a specific message: Move the high- 
light bar to the desired message. (3) 
(2) Press the CTRL and D keys at the same time. A 
window appears that asks “Print message 
(delayed)?” Do one of the following: 
a. 
To print the tagged messages: press 
REXURN to select “Tagged.”...

Page 39

INTER-TELPRACTICES 
IMx/GMX 256/832 ATI-ENDANT COMPUTER CONSOLE Issue 1, No”%= 
6. INTERCOM CALLS 
A. INTERCOM DIRECTORY 
6.1 The system intercom directory is stored in the 256 
or 416/832 System database and transferred to the 
Attendant Computer Console during database down- 
load. 
6.2 When the system is first installed, all stations and 
hunt groups that have assigned extension numbers ap 
pear in the intercom directory. To simplify the directory 
for Attendant Computer Console Operators, the...

Page 40

FEATURES 
Issue 1. November 1994 INTER-TELPRACTICES 
IM.X/GMX 256/832 ATTENJIANT COMPUTER CONSOLE 
0 Abackslash 0) and the department name fol- 
lowed by another backslash (and a name if 
desired). 
The prompt “Last name, First or EXT” appears 
in the call handling window and the intercom di- 
rectory appears in the bottom half of the screen. 
The entries on the directory list have numbers or 
letters that match the character that was entered. 
(For example, if you entered “P” the list includes 
station...
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