Inter-Tel Imx/Gmx 256/832 Manual

INTER-TEL PRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURE!3 
Issue 1, November 1994 
11. BARGE 
11.1 If the barge feature is enabled system-wide, con- 
sole stations can be programmed (on a station-by-sta- 
tion basis) to use the “barge” feature. This permits the 
user to join an ongoing call by pressing the BARGE key. 
Another option is available on a station-by-station basis 
that prevents other stations from barging into calls 
on 
the station. 
11.2 Only keyset and Attendant Computer...

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Issue 1, November 1994 INTER-TELPRACTICES IMXIGMX 2561832 A Tl’ENDANT COMPUTER CONSOLE 
12. CALL PRIVACY AND PRIVACY 
RELEASE 
12.1 Call privacy restricts voice channel access to one 
station at a time. When a voice channel 
is selected, no 
other station user can gain access to the channel. How- 
ever, access to and control of a channel can be passed to 
another station using the conference or transfer features. 
12.2 In addition, the database contains an installer- 
programmable option that can...

INTER-TELPRACTICES FEATURES IMTVGMX 256/832 ATl’ENDANT COMPUTER CONSOLE Issue 1. November 1994 
13. CALL FORWARDING 
.1_ ’ 
13.1 With call forwarding, a station user can route in- 
coming intercom and outside calls (including direct 
ring-in calls and DID calls) to another station, to a hunt 
group, or to an outside telephone number, if allowed by 
toll and trunk restrictions. The four forwarding options 
are: 
Forward all calls: All incoming calls are immedi- 
ately forwarded. 
Forward if no answer:...

FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 AT-I-END ANT COMPUTER CONSOLE 
NOTE: There may be some reduction in voice volume 
when an outside call is forwarded to an outside tele- 
phone number, depending on central office trunk quali- 
9. 
Using Call Forwarding 
13.13 
l0 FORWARD CALLS: 
(1) 
(2) 
(3) Press the FWD key. A window appears in the 
lower half of the screen with the available 
forwarding options. 
Select the desired option by pressing the asso- 
ciated function key...

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INTER-TELPRACTICES IMX/GMX 256/832 AlTYDJDANT COMPUTER CONSOLE FJL4TuREs 
Issue 1, November 1994 
14. PAGING 
14.1 The paging feature allows announcements to be 
made through console and keyset internal speakers. Gp- 
tional paging equipment (amplifiers and paging speak- 
ers) may also be installed on external paging ports or re- 
lays to provide paging for an external area, such as a 
warehouse or loading dock. 
14.2 When the system is in the default state, all con- 
soles and keysets...

INTER-TELPRACTXCES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
16. DO-NOT-DISTURB 
16.1 Placing a station in do-notdisturb halts all pages, 
incoming intercom calls, camped-on calls, and trans- 
ferred calls to that station. Queue callbacks, recalls, and 
direct ring-in calls are not blocked. Another user calling 
the station while it is in do-not-disturb hears a repeating 
signal of four fast tones and a pause (consoles and dis- 
play keysets show the do-not-disturb message); the user 
cannot camp on,...

INTER-TEL PRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
17. REMINDER MESSAGES 
17.1 Reminder messages are set, like an alarm clock, 
to signal your station at a specified time. You can select 
the message and time up to 24 hours in advance. l?venty 
different reminder messages are available. 
17.2 At the programmed time, the reminder message 
signals the station with two short tones and the message 
appears in the transient display. When the console is 
idle, the...

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Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 256/832 ATTENDANT COMPUTER CONSOLE 
18. OPTIONAL SPIXIION EXCHANGE 
FEATURE 
18.1 This programmable station feature allows a sta- 
tion user to exchange the extension numbers of two sta- 
tion circuits. This swaps the database and user pro- 
grammed features of the extension numbers between 
two station circuits without the need for database pro- 
gramming. The circuit number of the station locations 
are unchanged, but the extension numbers are...

INTER-TELPRACTICES 
IMX/GMX 256/832 Al-l’JWDANT COMPUTER CONSOLE FEATURES 
Issue 1, November 1994 
19. OPERATOR STATISTICS 
19.1 While the Attendant Computer Console is in use, 
statistics are being tallied. These statistics include the 
number and average time of calls that rang, recalled, and 
were placed on hold, as well as total number of calls han- 
dled, time spent talking, and percent of calls that re- 
called. If no calls were placed on hold or recalled, this 
information is also indicated....

FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
lMX/GMX 256/832 AlTENDANT COMPUTER CONSOLE 
20. TRUNK STATISTICS 
20.1 The console operator can display trunk statistics 
that show instances, if any, when all trunks in a trunk 
group are busy. When this feature is selected, the display 
shows a list of trunk groups that includes the trunk group 
description, access code, number of times all the trunks 
in the trunk group were busy, the total amount of time 
they were busy, and any errors that have...