Inter-Tel Axxess System Manual Issue 4 Addendum
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 61 of 73 Digital Keyset Layouts: 12 11 123456 78 9101112 13 14 15 16 2728 29 13 14 15 16 2728 29 EXECUTIVE KEYSETSTANDARD KEYSET 1 2 3 4 5 67 8 9 10 11 12 13 14 15 16 2728 29 BASIC KEYSET 1 2 3 45 6 2631 30 322631 30 322631 30 32 The keys are numbered to show the functions of the keys on the various maps. (Note that when a key is changed on one map, the corresponding key on any other keyset type in that map is automatically changed to match.) Blank keys are not programmable. The keys are defined as follows in the default key maps shown above: KEYDEFINITION 1Call Key 1 2Call Key 2 3Call Key 3 4Call Key 4 5IC (Intercom) 6Programmable Key 1: Do-Not-Disturb 7Programmable Key 2: Undefined 8Programmable Key 3: Undefined 9Programmable Key 4: Undefined 10Programmable Key 5: Undefined 11Programmable Key 6: Undefined 12Programmable Key 7: Conference 13Programmable Key 8: Individual Hold 14Programmable Key 9: Transfer To Ring 15Programmable Key 10: System Speed Dial 16Programmable Key 11: Redial 26Forward 27Special (SPCL) 28Answer 29Outgoing 30Speakerphone On/Off 31Message 32Microphone Mute
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 62 of 73 Keyset Light-Emitting Diode (LED) Indications STEADY 0IPMSLOW 30 IPMMEDIUM 120 IPMFAST 240 IPMFLUTTER 60/960 IPM DATAAuto--dial modem is dialing and the data port is unavailable. (Red LED)Ring signal is being sent to the data de-- vice. (Red LED)Data call is in prog-- ress and accessible. A continuous flutter indicates that the data device is off hook. (Red LED) ICIntercom call is in progress. (Green LED*)Recalling intercom call is camped on. (Green LED*)Intercom call is camped on (waiting). (Green LED*)Intercom call is on hold. (Green LED*) SPKRSpeakerphone is on or ready for use. Or, station programming is in progress. (Red LED) CNFConference is in progress. (Green LED*)Conference is recal-- ling your station. (Green LED*)A conference party is on conference wait hold. (Green LED*) MUTEMicrophone is muted. (Red LED) FWDCalls are being for-- warded. (Red LED) MSGStation is in alphanu-- meric mode. (Red LED)Message is waiting. (Red LED) DNDYour station is in do--not--disturb. (Red LED) SPEED DIAL or DSSStation is busy or unplugged. (Red LED)Station is in do--not-- disturb. (Red LED)Station has a call ringing in. (Red LED)Continuous flutter indicates that the sta-- tion was left off hook. (Red LED) HUNT GROUPAll stations in hunt group are unavail-- able. (Red LED)Hunt group has a call camped on. (Red LED) CALLCall is active at your station. (Green LED*)Call is recalling from hold or transfer. (Green LED*)Call or queue call-- back is ringing in or camped on (waiting). (Green LED*)Call is on hold. (Green LED*) TRUNKTrunk is in use at another station, in a conference at your station, or is un-- plugged. (Red LED)Trunk is in use at your station. (Green LED*)Trunk is recalling from hold or trans-- fer. (Red LED)Trunk is ringing in or camped on (wait-- ing). (Red LED if on another station or green if at your sta-- tion*) Or, busy trunk queue callback to your sta-- tion. (Green LED*)Trunk is on hold. (Red LED if on another station or green if at your sta-- tion*) *This applies only to keysets with red/green LEDs.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 63 of 73 ¬ NEW OPTION “Enable Database Server Compression” Preferences Flag As shown above, a new“Enable Database Server Com- pression” flag was added to the Preferences drop-down menu in the Main programming screen. When this flag is checked, database programming information going through the CPU to the AXXESSORYTalk PC will be compressed to speed up data transfers. When the system is in the default state, the databaseinformation from theAXXESSORYTalk PC to the CPU is also compressed. This can be decompressed by entering a command at theAXXESSORYTalk PC. The command is _dbcompression=1 for compression and _dbcompression=0 for non-compression. CAUTION:At default, data compression is enabled both through the CPU and through the AXXESSORY Talk PC. You should not disable either flag unless instructed to do so by Inter-Tel personnel.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 64 of 73 ¬ NEW FLAG “Forced Delayed Major Reset” System Flag As shown above, a new“Forced Delayed Major Reset” flag was added to the System Flags screen. Normally, the system will not perform a major reset if there are any active calls. However, if this flag is en- abled, the system will force a major reset at a specified time. The time is either the default delayed major time or the user-specified delayed major time programmed in the Miscellaneous System-Wide Information screen. The default for this flag is “Disabled.” The major reset will cause all active calls on the system to be dropped. Because of this, the flag should be used only on systems which run on a 24-hour basis and donot have a consistent time, when all resources are idle, during which a normal delayed major reset can be per- formed. This flag affects any request to perform a major reset, whether it be by the system itself for resource reconcili- ation, or requested by the programmer through the Da- tabase Save/Restore screen, Reset System command. NOTE:If this flag is enabled, the installer should in- form the customer that enabling this flag will drop all active calls at the specified delayed major time, should a major reset be necessary. This will not happen every day, but it will happen occasionally. The customers should be aware of this so that they do not mistake the reset for a system failure.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 65 of 73 NEW OPTION® “CO Provides Progress Tones” T1 Programming Flag As shown above, the“CO Provides Progress Tones” flag was added to the Trunk Programming — T1 Pro- gramming screen. This flag is used for T1C and T1/PRI boards only. This flag was added because, when theAXXESS Sys- tem provides local ringback, some central offices take too long to send the AXXESS System the connect mes- sage when a call is received. (This is particularly true in the UK.) When the CO connects a call too slowly, theAXXESS user can answer before thecaller is on the line, causing the caller to miss the greeting (such as “Welcome to Inter-Tel. How may I help you?”). If this flag is enabled, the AXXESS System does not provide local ringback. Instead, theAXXESS connects the call to the line and the caller hears CO ringback. That way, when the called party answers, the calling party is already on the line. The flag is shown disabled in the sample screen above, because it is disabled by default. Most sites will not re- quire this flag and it is best to leave it disabled unless the delayed-connect problem occurs.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 66 of 73 Canadian Information The AXXESS System has been tested and certified for installation in Canada. Following is a list of Industry Canada regulations which are similar to the FCC regu- lations already included in the manual. INDUSTRY CANADA REGULATIONS NOTICE:The Industry Canada label identifies certi- fied equipment. This certification means that the equip- ment meets certain telecommunications network protective, operational, and safety requirements as pre- scribed in the appropriate Terminal Equipment Techni- cal Requirements document(s). It does not guarantee the equipment will operate to the user’s satisfaction. 1. Before installing this equipment, users should en- sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. 2. Repairs to certified equipment should be coordi- nated by a representative designated by the suppli- er. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to re- quest the user to disconnect the equipment. 3. Users should ensure for their own protection that the electrical ground connections of the power util- ity, telephone lines and internal metallic water pipesystem, if present, are connected together. This pre- caution may be particularly important in rural areas. CAUTION:Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electri- cian, as appropriate. 4. The Ringer Equivalence Number (REN) of this device is: 1.1 NOTICE:The REN assigned to each terminal de- vice provides an indication of the maximum num- ber of terminals allowed to be connected to a tele- phone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. 5. The standard connecting arrangement codes for this equipment are: CA11A CA21A CA81A CA48C
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 67 of 73 CHANGES AND CORRECTIONS TO THE ISSUE 4 AXXESS MANUAL Please note the following changes and corrections to Issue 4 of the manual. Various locations throughout the manual:Japanese prompts can be viewed only on“digital” display key- sets. Analog keysets do not support Japanese displays. Page xx, step 1:Add the following to the list of FCC registration numbers: BE2USA–24359–PF–E. Page xxi:The FCC chart at the top of the page should contain the changes/additions shown in the chart at the bottom of this page. Page xxii:The AXXESS system is now product safety certified by Canadian Standards Association (CSA) for use in both the United States and Canada. Page 1–9:The maximum number of AXXESSORY Consoles that can be installed on the system (dual or quad) is four. Pages 2–2, 2–23, 3–74, 4–42, 4–53, and 8–2:The vol- ume adjustment range of non-AIM and non-DVK ana- log keysets may not be suitable in all user environ- ments. In such cases, Inter-Tel recommends using AIM and/or DVK keysets, if possible. Pages 2–5, 2–19, 3–68, and 6–142:Add the following note to these pages.NOTE:In tri-/quad-cabinet instal- lations, the master T1C (if one exists) should be located in the master dual-cabinet. Page 2–6, paragraph 3.13:Some of the dimensions listed for the new-style dual-cabinet KSU are incorrect. The height should be 10.5 in. (26.7 cm.), the width should be 33.0 in. (83.8 cm.), and the depth should be 11.5 in. (29.2 cm.). Page 2–8, paragraph 3.22, NOTE:Delete“automated attendants” from this note. Automated attendants use the DTMF receivers on theAXXESSORYTalk Voice Processing Card(s). Page 2–12, paragraph 3.52, first bullet:The relay jack information for the CPU/MEM Card should read: The output is two normally-open (deactivated) single- poledouble-throw (SPDT) relays that are held closed (activated)at the same timeduring system operation.Page 2–14, first bullet:Add the following fiber-optic cable specifications: Fiber Diameter62.5/125 (outer/inner core in microns) ModeMulti-mode Wavelength820nm Maximum Attenuation5db/km Minimum Bandwidth50MHz Terminating ConnectorST. Pairs1 Maximum Length1km B–L Product20MHz Page 2–14, second column, second bullet:The relay jack information for the CPU020/PCM Card should read: The output isonenormally-open (deactivated) double-poledouble-throw (DPDT) relay(actually wired as SPDT)that is held closed (activated) during system operation. Pages 2–24, 3–80, and 8–5:The original model PCDPM (part no. 550.3014) has been replaced with a new model (part no. 550.3018) that does not require an external AC transformer. Refer to the revised installa- tion instructions included with the new unit. Pages 2–24, 3–83, and 8–5:The MDPM (part no. 550.3015) now includes an AC transformer; it no lon- ger needs to be ordered separately. Page 2–33, paragraph 5.2, second bullet:The second sentence in the note following the bullet should be changed to read: Also, for systems with16 or more ports, the PC Motherboard should be equipped with 16MB RAM. Page 2–38, paragraph 6.20:Add the following note to the drawing.NOTE:On the CPU020/PCM Card, R1C is wired in parallel to R2C, R1NC is wired in parallel to R2NC, and R1NO is wired in parallel to R2NO. Pages 3–39 and 3–45:The drawing on page 73 of this addendum contains some additional grounding infor- mation from DITEK. (Inter-Tel’s Factored Products division sells DITEK surge/spike protectors.) TYPE OF PORT INTERFACEFACILITY INTERFACE CODE (FIC)RINGER EQUIV- ALENCE NO. (REN)SERVICE ORDER CODE (SOC)USOC JACK CONNECTOR 2-Wire Loop02LS20.6B—RJ21X 2-Wire Loop/Ground02LS2/02GS23.6B/4.4B—RJ21X Primary Rate04DU9–1SN—6.0YRJ48C
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 68 of 73 Page 3–59, paragraph 8.18:The middle part of the sentence should read:...(as measured in step 6 on page 3–48, 3–51, or 3–54)... Page 3–59, paragraph 8.18, step 2:The end of the sentence should read:...(see Figure 3–30, 3–31, or 3–32 on page 3–49, 3–52, or 3–55). Page 3–75, step 11:Some keyset models (even newer ones) do not have potentiometers. Page 3–78, paragraph 9.10, step 4 and page 3–80, paragraph 9.12, step 4:Add the following note to step four.NOTE:If installing the unit on a digital keyset equipped with red LEDs only,use the original PCDPM-to-keyset interface cable (part no. 813.1567). If installing the unit on one of the new digital keysets equipped with both red and green LEDs,use the new cable (part no. 813.1634) now included with each unit. Page 3–78, paragraph 9.10, step 3 and page 3–80, paragraph 9.12, step 3:Add the following informa- tion to the note following step three: Initially, some of the new digital keysets equipped with both red and green LEDs did not have a plastic knock- out in the upper portion of the back of the keyset to al- low easy connection to the keyset control board. Instead, you must open the back of the keyset (secured by four screws) and route the cable through the plastic knockout in the lower portion of the back housing, just as you would if you were wall-mounting the keyset. Page 3–107, step 5b:The first part of the sentence should read: Depending on which number VPC (1–3)... Page 3–121, paragraph 13.2, step 6a (the second one):The end of the sentence should read:...(default is 91000 for the CPU 256 or CPU 512 Master and 91001 for the CPU 512 Slave). Page 4–6, Default Station feature code:The descrip- tion should read: This single feature code cancelsac- count code for all calls following,do-not-disturb, manual call forwarding, background music, ring inter- com always, and queue requests. It restores handsfree mode, pages, hunt group calls, and system forwarding and it returns keyset volumes to default values. Page 4–11, paragraph 4.3, second bullet:The first sentence should be: If the call isnot seized andnot sent to a station, the caller will hear ringing until he or she hangs up. Page 4–12, paragraph 4.12:It should read as follows: If a station user transfers or forwards an outside call to an outside telephone number, it becomes an“unsuper- vised” CO-to-CO call because no inside parties are in- volved. The CO-to-CO call is limited by the Unsuper- vised CO timer.When the timer expires, the call recallsthe primary attendant station and causes the CNF key to flash... Page 4–12, paragraph 4.15:Add the following sen- tence: The Unsupervised CO timer is ignored and the Abandoned Call timer is determines how long the call will recall the station before it is disconnected. Page 4–12, paragraph 5.4:Addthistotheendofthe paragraph: There can be up to 5000 entries in a triple- or quad-cabinet system. Page 4–13, paragraph 6.7:Several minor changes have been made to make the hunt group explanation clearer. The new information should read as follows: Hunt group stations receive the following indications when a call is ringing in: · If an outside call is ringing, the station designated to receive the call first shows ring flash on the associated individual trunk key (if it has one)ora Call key until the call is answered or the No Answer Advance timer expires and the call moves to the next station. · If hunt group camp on is allowed and all stations on the hunt group list are unavailable (busy, in do-not- disturb, or with hunt group remove enabled), an in- tercom or outside call will camp on and the stations will receive the following indications: —Busy stationsreceive hunt group camp-on tones (if enabled) and display. If there is an individual trunk key associated with the trunk, it shows ring flash. (There is a programmable station flag that can disable the camp-on tones for hunt group calls. See PROGRAMMING, page 6–31.) —Stations with Hunt Group Remove enabledre- ceive camp-on tones and display. If there is an individual trunk key associated with the trunk, it shows ring flash. —Stations with Do-Not-Disturb enabledreceive no camp-on indications, but if there is an indi- vidual trunk key associated with the trunk, it shows ring flash. —The first station that becomes availablereceives ringing and a flashing trunk or Call key. The camp-on and ring flash indications end at the other stations. (The associated trunk key will be steadily lit at those stations to show that the trunk is busy.) · If hunt group camp on isnotallowed and all sta- tions on the hunt group list are unavailable, the hunt group members will not have any camp-on indica- tions. (See page 6–86 for camp-on flag program- ming information.) Callers will hear one of the fol- lowing:
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 69 of 73 —Intercom callerswill hear busy signals. —Callers on a trunk that does not have to be seized for AXXESS to return busy signal(such as a T1 E&M) will hear busy signals. —Callers on a trunk that has to be seized for AXXESS to return busy signal(such as a non-T1 loop-start) will hear ringing and the call will be sent to the primary attendant. Page 4–14, paragraph 6.11, second bullet:The first sentence should read as follows: Stations that are busy and have their calls unconditionally forwarded... Page 4–14, paragraph 6.13, last bullet and page 6–87, last timer:The Average Connect Time Per Call timer is available only in UCD hunt groups. ACD hunt groups can only use the timer if they are also flagged as UCD. Page 4–16, paragraph 6.31:This paragraph should read as follows: UCD priority levels range from 0 (low) to 75 (high).If a station is a member of multiple hunt groups that have the same priority level, calls received by those hunt groups will be queued in the order they were received by the phone system.(Non-UCD hunt groups are treated as if they have a priority level of 0.) Page 4–17, paragraph 6.33:Single-line stations can be programmed as hunt group supervisors. Therefore, the first sentence should read: In database program- ming, each hunt group can have one or more stations assigned as the hunt group supervisor(s). Page 4–17, paragraph 6.36:The first sentence should read: If the supervisor attempts to monitor a station that is not on an active call that allows monitoring, the sys- tem sends reorder tones and the supervisor must enter the feature code again to try another number. Page 4–17, paragraph 6.37:Add the following: Multi- ple supervisors can monitor the same station, providing that a conference circuit is available for each supervi- sor. Page 4–17, paragraph 6.39:In step 2, the MUTE key does not light. In step 3,remove the“OR” statement. The step should read as follows: (3)To monitor another hunt group member’s call:Enter the Station Call Monitoring feature code (321), and dial the extension number (or press the speed-dial key). Page 4–21, paragraph 7.3:The second sentence should read as follows: While on a dial-pulse trunk, a station user can switch from dial-pulse to DTMF sig- nals by pressing the pound (#) or asterisk (*) keys.Page 4–28, paragraph 7.39, third bullet:It should re- fer topage 6–31instead of page 6–97. Page 4–29, paragraph 7.42:The second sentence should read as follows: If the camp-on feature is dis- abled, callers will hearcontinuousbusy signals when all trunks in the trunk group are in use or unavailable. Page 4–30, paragraph 7.53, second sample:The first sentence should say: This is an ANI table for various area codes. Page 4–33, paragraph 7–55, third bullet:Add this in- formation: IfSMDR is enabled, the modifiedtelephone number, not the dialed digits, appear in theSMDRcall record. Page 4–34, paragraph 7.61:The third sentence should read as follows: However, if the trunk is marked as “subject to toll restriction” and the user attempting to make the outgoing call dials one or more digits before realizing that there is an incoming call, and the digits dialed represent a restricted number for the station and trunk group being used, the callwillbe dropped(unless the“Drop Incomplete Outgoing Calls” flag is disabled as described on page 6–98 in PROGRAMMING). Pages 4–46, 6–54, and 6–59, descriptions of keys: Change the descriptions for the following two keys: · Down Key:(This key type is not required for digital keysets.)No further programming is necessary. This key can be used scrolling backward through displays. When the keyset is idle, it can be used for adjusting volume, in place of the VOLUME key. (Digital Keysets use the VOLUME DOWN key.) · Up Key:(This key type is not required for digital keysets. It is intended for analog keyset use.)No further programming is necessary. This key can be used for scrolling forward through displays. When the keyset is idle, it can be used for adjusting vol- ume, in place of the VOLUME key. (Digital keysets use the VOLUME UP key.) Page 4–52, paragraph 8.65, second bullet and page 6–99, first bullet:The information should read as fol- lows: · Use Green LEDs For Direct Ring:This flag de- termines whether direct ring-in calls cause a red or green lamp. If the flag is enabled, direct ring-in calls to your station will be green. If disabled, all direct ring-in calls will cause the LED to be red. In the default state, this flag is enabled. Page 4–56, paragraph 8.90:The paragraph should read as follows: With ring zones enabled, devices 1–3 on the card will ring first, 4–6 ring next, then 7–8.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 70 of 73 Page 4–58, paragraph 9.3, NOTE:The last sentence should read as follows: There can be up to20DSS/BLF Units in the system. Page 4–61, paragraph 12.4 and page 6–98, transfer audio flag:Remove these paragraphs. The Transfer Audio flag does not perform correctly, as described. Callers will hear music-on-hold (or silence if a music source is not available). Page 4–87 to 4–88, paragraph 24.5, Step (5):There is a cut-and-paste error in this step. The correct step is as follows: (5) Connect all waiting parties in the conference: Executive Digital Keyset:Press the CON- NECT TO CONFERENCE menu key. All par- ties are connected. (Display shows CNF IN PROGRESS.) The CNF key and a Call key flash slowly. You can use the following menu keys: — HOLD: Press this key to place the confer- ence on hold. — DISCONNECT: Press this key to remove your station from the conference. If there are no other stations in the conference, all par- ties are disconnected. If there is still another station in the conference, the parties remain connected. — ADD PARTY: This key appears only if you have not reached the maximum number of allowed parties. Press this key to leave the conference parties connected while you place another call to be added to the confer- ence. — MUTE: Press this key to turn the keyset mi- crophone on or off during the conference. — TRANSFER CNF: Press this key and enter an extension number to transfer the confer- ence to another station or the Voice Mail ap- plication. Other Keysets:Press the CNF key again. Or press SPCL and enter 5 again. All parties are connected. (Display keysets show CNF IN PROGRESS.) The CNF key and a Call key flash slowly. Single-Line Set:When all parties are on confer- ence wait hold, hookflash and enter the Confer- ence feature code (5). All parties are connected. Page 4–90, paragraph 25.10 and page 6–215, para- graph:The Record-A-Call Maximum Message Length overrides the mailbox’s maximum message length set-ting. However, if a Record-A-Call message exceeds the mailbox maximum message length, the mailbox will be considered full until that Record-A-Call message is de- leted. Page 4–92, paragraph 26.10:The first sentence should be: If necessary, the requesting station in an Agent Help call can use the Hold, Transfer, Record-A- Call, or other features during the call, while the Agent Help Extension is connected. Page 4–98, paragraph 28.18:The paragraph should read as follows: Stations with Forced Local Toll Call and Forced Long-Distance Toll Call account codes cannot forward calls to outside numbers. Page 4–109, paragraph 32.6:Remove this paragraph. It is not valid for theAXXESS System. Page 4–114, paragraph 35.13, Keyset instructions: The first sentence should read: Press the DND key or press the SPCL key and thenenter a Do-Not-Disturb feature code (370 or 372). Page 4–122, paragraph 40.16, step 4:A portion of the step is incorrect. The directions for entering a complete number should be as follows: Enter a complete number:Enter the extension number using your keypad. When the circuit in- formation is displayed, press # again to con- tinue. Page 4–124, paragraph 40.17, first bullet:The Do- Not-Disturb messages are defined incorrectly. The cor- rect messages are as follows: 01 DO--NOT--DISTURB 11 OUT OF TOWN’TILL 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION ’TILL 15 WITH A GUEST 06 ON VACATION 16 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Page 4–125, paragraph 40.17, last bullet:The last sentence should read: The new extension number can- not conflict with an existing number. Page 4–131,Exempt From ARSandSubject to toll restrictionprogramming instructions:The # after the Yes or No response is not required. The instructions should read as follows: —Exempt from ARS:To program the Exempt from ARS option, press 3 or the EXEMPT FROM ARS menu key. When the display shows EX- EMPT FROM ARS, press 1 or the YES menu