Inter-Tel Axxess System Manual Issue 4 Addendum
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 ##Page 1 of 73Document Part No. 550.8015 ADDENDUM TO ISSUE 4 OF THE INTER-TEL AXXESS SYSTEM MANUAL For Software Part Numbers: 827.8658, 827.8659, 827.8660, 827.8661, and 827.8662 This addendum describes feature, programming, and hardware changes that apply when theAXXESS System is installed with the version 4.3 software part numbers listed above. It also includes changes and corrections to Issue 4 of theAXXESS Installation and Field Maintenance Manual. For software installation instructions, refer to the manu- al or to the document included with the software components. The new system software is identical to the previous version of software, except for the changes and corrections described on these pages. Refer to the manual for detailed system information. FEATURE, PROGRAMMING, AND HARDWARE CHANGES New Software Part Numbers The part numbers for the new version 4.3 software are: SOFTWAREPART NO. PremiumSoftware for CPU/MEM Card (15 ROMs)827.8659 PremiumSoftware for CPU020/PCM Card (two floppy disks)827.8658 Database Programming Software (three floppy disks)827.8662 AXXESSORYTalk Applications Software for OS/2 (five floppy disks)827.8660 AXXESSORYTalk Applications Software for Windows NT (five floppy disks)827.8661 AXXESSORYTalkOS/2 Japanese Voice Prompts (four floppy disks)827.8592 AXXESSORYTalk NT Japanese Voice Prompts (three floppy disks)827.8742 Changes and New Features in the 4.3 Software Release New 4.3 features and changes described in this adden- dum include: · Agent Set (see page 2) · “Send Alert Burst To Headset” Station Flag (see page 2) · 16-Circuit Single-Line Card (SLC-16) and Lamp Options Card (see page 3) ·LGC and LGC-D Modification (see page 6) ·Call Routing to Public Network (see page 7)· Station Password (see page 10) · Remote Feature Programming (see page 12) · Group Listen Feature (see page 13) · CO Hookflash on Conference Calls (see page 13) · OPX Disconnect Enhancement (see page 14) · Advanced CO Interface Premium Feature Re- quired for PRI (see page 14) · Trunk Group PRI Call By Call (see page 14) · OS/2 and NT Versions of AXXESSORYTalk (see page 16) · Fax Delivery Report Indicates Failed Deliveries (see page 23) · AXXESSORYTalk VisualMail (see page 24) · Automatic Fax Detection (see page 31) · Programming Fax-On-Demand Port availability (see page 33) · Voice Mail Save/Restore To A Network Drive (see page 34) · Explanation of Extended Ring Cadences (see page 35) · RS-232-C Changes and Corrections (see page 36)Changes and Features from Previous Software Releases Earlier 4.1 and 4.2 features and changes described in this addendum include: · Preventing Memory Shortages (see page 37) · New CPU020/PCM Card Configurations (see page 37) ·New CPU/MEM Card Configuration (see page 37) ·New Options Card (OPC) Configuration (see page 37)
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 2 of 73 · New T1 Card (T1C) Revision Level Changes (see page 37) · T1 Gain Control (TGC) Daughter Card (see page 37) · DKSC-16 Extended Loop Length Modification (see page 38) · New Voice Processing Card (VPC) Models (see page 38) · CPU020/PCM Card Software Installation Infor- mation (see page 38) · New FCC Part 68 PBX Rating (see page 38) · New Fax Card Models (see page 38) · New PC Motherboard (see page 41) · Config.sys File Change (see page 41) · ACD Agent IDs (see page 43) · Primary Rate T1 Service (see page 50) · CustomizedAXXESSORYTalk Prompts (see page 53) · Digital Keyset Enhancements (see page 60) · “Enable Database Server Compression” Prefer- ences Flag (see page 63) · “Forced Delayed Major Reset” System Flag (see page 64) · “CO Provides Progress Tones” T1 Programming Flag (see page 65) · Canadian Information (see page 66) · Changes and Corrections to the Issue 4 Manual (see page 67) Agent Set The Agent Set is used in place of a keyset with an at- tached PCDPM. It is connected to a Digital Keyset Card (DKSC or DKSC-16) port just as a keyset would be. It has a jack for plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for attach- ingittoaPC.The Agent Set does not require a transformer or exter- nal power source. To operate properly, the Agent Setmustbe pro- grammed for headset mode. This can be done in one of the following ways: · Enable Headset Mode via Station Programming in the AXXESS or Axxent System database · At the keyset,unplug the headset or handset(to take the Agent Set off hook) and enter the Headset On/Off feature code (317) to enable headset mode. Then plug in the headset or handset. NOTE:There is nothing to prevent the user from dis- abling headset mode using the Headset On/Off feature code at the station. Because the Agent Set does not have feature keys, a dialing pad, or a speaker, it must be connected to a PC that is equipped with AXXESSORY Connect (or a sim- ilar OAI product that emulates a keyset). TheAXXES- SORY Connect is used for dialing and feature access. The Agent Set also requires an Inter-Tel headset or handset. Only Inter-Tel equipment should be used. Other manufacturer’s equipment may not be compat- ible with the Agent Set. If the user wishes to receive audible signals at the head- set, there is a new station flag (described below) that will send a single tone to the headset when a call is ring- ing. “Send Alert Burst To Headset” Station Flag There is a new station flag that will send a single tone to a headset, instead of normal keyset ring tones, when a call is ringing at the station (non-handsfree intercom call, outside call, queue callback, or reminder mes- sage). The flag, called“Send Alert Burst To Headset,” is programmed on a station-by-station basis. The “Send Alert Burst To Headset” flag appears in the Station Miscellaneous Flags screen and the Individual Station/Miscellaneous Flags screen below the “Ring Intercom Always” flag. By default the flag is disabled.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 3 of 73 16-Circuit Single-Line Card (SLC-16) and Lamp Options Card (LOC-16) 16-Port Single-Line Card (SLC-16) The SLC-16 can support up to 16 on-premises AC-ring- ing single-line devices. Like the 8-circuit SLC, it does not support off-premises stations and does not have DID capability. An SLC-16 cannot be installed in a card slot that is pro- grammed for an SLC. The ports must be specifically programmed for an SLC-16. However, if port program- ming is changed from SLC to SLC-16, the existing eight circuits will retain their individual programming and the new circuits will be in the default state. If the port is changed from an SLC-16 to an SLC, all circuits will retain their programming, but only the first eight will be available. The SLC-16 uses 72VDC to generate trapezoidal ring- ing waveforms, which have the same effect as sine ringing waveforms. The card is capable of delivering a total ringer equivalence number (REN) of 16.0 at a fre- quency of 20Hz (e.g., 1.0 REN per circuit). No single circuit should exceed a REN of 5.0. If the card requires more than 16.0 REN total, use a larger DC power sup- ply (available from Inter-Tel). If a fax machine, mo- dem, or single-line set does not respond to the ringing provided by the SLC-16, consult the manual for that device and/or contact Inter-Tel Technical Support. The loop limit for the SLC-16 is 103 ohms/2000 feet (609 m.). 16-Port Lamp Options Card (LOC-16) A 16-port Lamp Options Card (LOC-16) is also avail- able to provide visual message waiting capabilities for single-line sets equipped with message lamps. The single-line sets are then configured in database pro- gramming to receivevisualand/oraudiblemessage waiting indication tones. Except for these differences, the installation and operation of the LOC-16 is similar to that of the 8-port LOC described in the manual:If installing the optional LOC-16: a. Carefully remove the two, solid, 16-position jumper straps from jumper locations J3 and J4 on the SLC-16. b. Place jumper strap (J6) on the SLC-16 in the LOW position (over the top two pins). c. Carefully attach the LOC-16 to jumper loca- tions J3, J4, and J5 on the SLC-16. Make sure that the connectors are properly aligned and seated. d. When programming the database, be sure to enable the message waiting lamps in station programming. Power Supplies A power supply is required for each SLC-16 because the cards are not designed to pull talk battery, ring, or message lamp power from the system power supply. Power supplies are available that support one card or up to four cards. Refer to the illustration and chart on the next two pages for cable termination information. NOTE:If you receive a power supply with a connector on the wires, the connector will have to be cut off be- fore the power supply can be installed. Also, if a four- card power supply iswallmounted, be sure that the ful- ly-enclosed side is on the bottom (i.e., facing down). Part Numbers The new SLC-16, LOC-16, and power supply part numbers are: SLC-16 550.2116 LOC-16550.2104 Power Supply for 1 Card550.0114 Power Supply for up to 4 Cards550.0116 NOTE:The SLC-16 and LOC-16 can be used only with version 4.3 (or higher) system software.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 4 of 73 FIGURE 1. SLC-16 BLOCK CABLE TERMINATIONS GY RBK 1.1 1.1 1.2 BL/W RING W/BL TIP TIP RING W/BL BL/W W/O O/W W/G G/W Y/G G/Y Y/BR SINGLE- LINE CARD AMPHENOL- TYPE CONNECTORSLC-16 MODULAR JACK ASSEMBLY TO SINGLE- LINE SET OR PLAYBACK DEVICE 66M1-50-TYPE BLOCK (PART OF MDF) TIP RING 1.3 TIP RING GND (BLACK) –48V EXT ((RED)1.3 1.2 NOTE:For simplicity, this figure shows single-line sets and playback devices being installed using one- pair cable and four-conductor modular jacks. Of course, if three-pair cable and six-conductor modular jacks are used instead (as is recommended), extra terminal blocks and the use of cross-connect wiring techniques are required. Y/BL BL/Y Y/O O/Y TIP RING NOT USED NOT USED1.16 GY RBK BL/W RING W/BL TIP MODULAR JACK ASSEMBLY TO SINGLE- LINE SET OR PLAYBACK DEVICE 1.16 BR/Y Y/S S/Y GND (BLACK) –72V EXT (YELLOW) NOT USED NOT USED POWER SUPPLY
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 5 of 73 FIGURE 2. SLC-16 CABLE TERMINATIONS ON THE SLC-16 STATION BLOCK AMPHENOL NO.CABLE PAIRSLC-16 26W–BLTIP 1BL–WRING 27W–OTIP 2O–WRING 28W–GTIP 3G–WRING 29W–BRTIP 4BR–WRING 30W–STIP 5S–WRING 31R–BLTIP 6BL–RRING 32R–OTIP 7O–RRING 33R–GTIP 8G–RRING 34R–BRTIP 9BR–RRING 35R–STIP 10S–RRING 36BK–BLTIP 11BL–BKRING 37BK–OTIP 12O–BKRING 38BK–GTIP 13G–BKRING 39BK–BRTIP 14BR–BKRING 40BK–STIP 15S–BKRING 41Y–BLTIP 16BL–YRING 42Y–ONOT USED 17O–YNOT USED 43Y–GGND B2 (BLACK) 18G–Y–48V EXT (RED) 44Y–BRNOT USED 19BR–YNOT USED 45Y–SGND B1 (BLACK) 20S–Y–72V EXT (YELLOW) 46V–BLNOT USED 21BL–VNOT USED 47V–ONOT USED 22O–VNOT USED 48V–GNOT USED 23G–VNOT USED 49V–BRNOT USED 24BR–VNOT USED 50V–SNOT USED 25S–VNOT USED
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 6 of 73 Loop/Ground Start Card (LGC) and LGC Daughter Card (LGC-D) Modification Under certain conditions, previous versions of the LGC (part no. 550.2309) and the LGC-D (part no. 550.2310) were not able to always properly detect the“ground start” signal provided by the central office (CO). A modification to the LGC and LGC-D has been imple- mented to correct this problem. More specifically, the previous versions of the LGC and LGC-D did not function properly in ground-start mode when terminated on a CO trunk that had a constant current battery feed of less than approximately 25mA. The new cards have a built-in 50VDC power supply and therefore no longer rely on the current from the CO to detect the “ground start” signal. Identifying the Problem A customer site may have this problem if a keyset user’s display shows “LINE IS UNPLUGGED” when attempting to access a ground start trunk on an LGC or LGC-D. To determine if the card really does have a problem detecting the ground start signal from the CO, follow these steps: (1) Ensure that the appropriate trunk circuit on the card is programmed for ground start mode. (Loop start mode is not subject to this problem.) (2) Verify that the card is properly installed and connected as outlined in theAXXESS Installa- tion & Field Maintenance Manual. (3) Verify that tip and ring for the trunk circuit are properly connected. Here is a simple method that works for most cases: a. At the associated CO block, remove the bridging clips for the trunk. b. On the telco side of the block, attach a test set (butt set) in monitor mode (on-hook) to tip and ring. c. Apply ground to the ring terminal. d.If you hear dial tone (only while ground is applied),tip and ring are properly con- nected. Replace the bridging clips and checkto make sure the card can still receive dial tone. If you do not hear dial tone,apply ground to the tip terminal. If you now hear dial tone, tip and ring are reversed. NOTE:Be sure the test set is in monitor mode. If it is in off-hook mode, sometimes the line can be seized regardless of the polar- ity, and the test is invalid. Identifying the Modified Cards Remove the LGC and/or LGC-D and look at the part number stenciled on the card. Immediately after the part number, there should be a dash (–) and a single letter contained within a box. This denotes the revision level of the card. The following chart shows the revi- sion level of the current, modified cards: CARDPART NO.ECN NO.REVISION LGC550.23094813826.5223–4D (or higher) 826.5223–5D (or higher) 826.5223–6 (any letter) LGC-D550.23104814826.5224–3B (or higher) 826.5224–4B (or higher) 826.5224–5 (any letter) Compatibility Improperly paired cards will not work together and the trunks attached to these cards will not function. LGC –6 cards will only work with LGC-D –5 cards (and visa versa). They are not backwards compatible. LGC –4 and –5 cards will only work with either LGC-D –3 and –4 cards. Resolution If a system is experiencing this problemandif it is equipped with older, unmodified LGC and/or LGC-D cards, the card(s) may be replaced by contacting Inter- Tel Technical Support.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 7 of 73 Call Routing to Public Network This feature changes the AXXESS system in the fol- lowing ways: · Call Routing Tables can be programmed to route outside calls to outgoing trunks, using Automatic Route Selection (ARS) or a trunk group. However, Primary Rate trunks can be used only through ARS; individual B-channel trunks or trunk groups containing B-channel trunks will not function properly with this feature. · The system provides a means for the trunk-to-trunk call to be supervised including normal trunk dis- connect supervision and timer disconnect supervi- sion. · Toll restriction will be enforced on call attempts made from one trunk to another trunk or trunk group (but not on trunk-to-ARS calls). Access To Outgoing Trunks Call Routing Tables now allow patterns that route calls to destinations of individual trunks, trunk groups, and ARS anywhere single ring-in destinations are pro- grammed. If the caller is routed to a trunk or trunk group that is busy, the system will camp on to the trunk. The caller will hear busy tones, followed by music. When a trunk becomes available, the caller hears dial tone and can complete the call.Toll Restriction To provide security on outgoing calls made through di- rect trunk-to-trunk interfaces, the toll restriction of the selectedoutgoingtrunk will be checked. However, if ARS is used, toll restriction is not checked. The toll restriction of theincomingtrunk’s group and that trunk’s “Subject To Toll Restriction” flag are not checked. If a caller dials a number that is not allowed through toll restriction, the call will be routed to the primary atten- dant. Programming Call Routing Tables Call Routing to the Public Network is programmed through the Call Routing Table screens for program- ming Individual Patterns, Area Code Batch Inserts, or Batch Ring-In Destinations, as shown on the next page. Even though Primary Rate trunks appear in the selec- tion lists, they can only be used by selecting ARS; indi- vidual B-channel trunks or trunk groups containing B- channel trunks will not function properly with this feature. NOTE:This cannot be programmed if you enter data- base programming using the “User” password and it cannot be programmed through an Administrator’s keyset. NOW YOU CAN CHOOSE ARS, TRUNKS, OR TRUNK GROUPS
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 8 of 73 NOW YOU CAN CHOOSE ARS, TRUNKS, OR TRUNK GROUPS NOW YOU CAN CHOOSE ARS, TRUNKS, OR TRUNK GROUPS
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 9 of 73 SMDR and Message Print Changes ToSupport Call Routing To The Public Network Several changes have been made to the Station Mes- sage Detail Recording (SMDR) feature to support Call Routing to the Public Network. You can choose which trunks to include in the SMDR report. This is done through the SMDR Programming screen (shown below), just as it was for including sta-tions. A new Trunks command button has been added that displays a selection screen (shown at the bottom of the page). The SMDR window also includes a new check box for“Record All Trunk to Trunk Calls.” This will include calls, made from one outside caller to another, in the SMDR report. An outgoing call that has been initiated by another trunk will show the initiating trunk’s number in the “EXT” field of theSMDR report. ¬ NEW BUTTON NEW OPTION®
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 10 of 73 Station Password A station password has been added to the system. This password is used for the new Remote Programming feature. The station password can be up to 8 digits in length. The default password is the extension number of the station. The password can be changed by entering the Program Station Password feature code at the station or when using the new Remote Programming feature (de- scribed in detail on page 12). It can also be pro- grammed through Individual Station programming, as described on page 12. If the new password is programmed from a station, the user will be prompted for the old password, then the new password, and will be asked to verify the new pass- word. If it is programmed through Remote Program- ming, the user will already have entered a correct pass- word, so the user is only prompted for the new password and will be asked to verify the password. Should the verified password and new password not match, the old password will be retained and the pro- gramming session canceled. TO CHANGE THE STATION PASSWORD FROM YOUR STATION: (4) Enter the Program Station Password feature code (392). You hear a confirmation tone. If you have a display, it shows ENTER PASSWORD. (5) Enter your current password, followed by #. (At default it is your extension number.) If you have a display, it shows NEW PASSWORD. NOTE:If you enter an incorrect password,the display will show INVALID PASSWORD and your station will return to the idle state. (6) Enter the new password followed by #. You hear a confirmation tone. (7) Enter the new password again for verification followed by #. You hear a confirmation tone. If you have a display, it shows PASSWORD SAVED. Your station returns to the idle state. TO CHANGE THE STATION PASSWORD USING REMOTE PRO- GRAMMING: (1)If calling from an outside telephone,access the system through a DISA line. Enter the DISA se- curity code (if applicable). You hear a confirma- tion tone. If programming from another station,lift the handset or press the SPKR key. (2) Enter the Remote Programming feature code (359). You hear a confirmation tone. If you have a display, it shows ENTER EXTENSION. (Executive Keyset users can press the IC DIR key to use the intercom directory to look up a number.) (3) Enter the extension to be programmed. You hear a confirmation tone. If you have a display, it shows ENTER PASSWORD.If you entered an invalid extension number,you will hear reor- der tones and can try again. (4) Enter the extension’s password followed by #. You hear a confirmation tone. NOTE:If you enter an incorrect password,the display will show INVALID PASSWORD. Out- side callers will be returned to dial tone and sta- tions will return to the idle state. (5) Enter the Program Station Password feature code (392). You hear a confirmation tone. If you have a display, it shows NEW PASSWORD. (6) Enter the new password, followed by #. You hear a confirmation tone. (7) Enter the new password again for verification, followed by #. You hear a confirmation tone. If you have a display, it shows PASSWORD SAVED. Outsidecallers will hear dial tone and stations return to the idle state. The Program Station Password feature code (392) is now included in the Extensions, Usernames, and Fea- ture Codes programming screen. There is also a Station Password command button in Individual Station Information, Miscellaneous Station Information screen that allows the programmer to change the password, as shown on the next page.