Inter-Tel Axxess System Manual Issue 4 Addendum

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 41 of 73
New PC Motherboard
The 80486 PC Motherboard described in the Issue 4
manual has been superceded by a newer 80486 model.
The part number for the new model motherboard is
550.5189. See the drawings below and on the next page
for diagrams of the new motherboard and its changes to
the layout on the back of the PC.
The new model has the floppy and hard disk controllers
built into the motherboard and therefore does not re-
quire a separate Disk Controller Card. Also, the COM2
serial port on the back of the PC now has a DB9 con-
nector rather than a DB25 connector. (To use the DB25modular adapter from the optional SMDR retrieval
cable kit, first attach a straight-through DB9-to-DB25
converter.)
Config.sys File Change
The new version AXXESSORYTalk applications soft-
ware modifies the PC’s config.sys file to use memory
address $D0000 rather than $E0000. This change was
necessary to support the new PC Motherboard model
(described in the previous section). Note that this new
address also works with all previous AXXESSORY
Talk PC Motherboards.
FIGURE 6. SAMPLE BACK OF ASSEMBLED AXXESSORY TALK PC
SAMPLE CARD SLOT
ARRANGEMENT
NOTE:Depending on the model of PC being used, the sample card slot arrangement and connector
locations shown above could vary somewhat.
KEYBOARD
CONNECTORAUDIO INTERFACE
CARD
2ND VPC
1ST VPC
POWER CABLE
CONNECTOR
PARALLEL
PRINTER(FEMALE)
OPTIONAL
FAX CARD
3RD VPC
MONITOR
CARD
TO OPC
(PCM PORT) TO CPU
(PCM PORT)
TO RS-232-C
(COM1)
TO PC
(COM2, MALE) 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 42 of 73
FIGURE 7. SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT
NOTE:Depending on the model of PC Motherboard being used, the sample card slot arrangement
and the location of the reset connector shown above could vary somewhat.5-PIN DIN CONNECTOR
TO KEYBOARD
SIMM
DISK CONTROLLER
CONNECTORS
AUDIO INTERFACE
CARD (AIC)
1ST VOICE PROCESSING
CARD (VPC)2ND VPC OPTIONAL FAX
CARD
MONITORCARD 3RD VPCTO RESET CONNECTOR
ON AIC
2-PIN CONNECTOR
TO FLOPPY AND HARD DRIVES
COM PORT CONNECTORS
TO COM1 AND COM2 ON THE CHASSIS
PARALLEL PORT CONNECTOR
TO PRINTER PORT ON THE CHASSIS
12-PIN CONNECTOR
TO POWER SUPPLY
1
11
1 1
1 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 43 of 73
ACD Agent IDs
There is a new ACD hunt group option that allows the
use of Agent ID numbers in place of station extensions
in the hunt group list.
NOTE:For optimum system performance, there
should not be more than 1000 Agent IDs in any hunt
group and no more than 2000 Agent ID entries in all
hunt groups combined.
ACD hunt group members are referred to as“agents.”
Agents log in to the ACD hunt group to receive calls
and log out to halt ACD hunt group calls. An ACD hunt
group can now be programmed to circulate calls to
agents in two ways:
·
Agent IDs:If the hunt group is programmed to use
ACD Agent IDs, each agent is assigned an Agent
ID number to enter during the login procedure (de-
scribed below). The hunt group calls are routed to
logged in agents, according to their Agent ID num-
ber instead of their station extension. Because the
Agent ID is not associated with any station exten-
sion, the agent can use any station in the system to
log in and does not have to use the same station
every time.
·
Members:If the hunt groupis notprogrammed to
use Agent IDs, it will have a list of stations and will
send calls to the stations where agents are logged
in.
There can be up to 1000 Agent IDs in the system.
ACD Agent IDs can be included in Extension Lists.
This allows several ACD Agents to receive a call at
once.
The ACD Hunt Groups premium feature must be en-
abled for this feature to be used.
When a call camps on to an ACD hunt group that uses
Agent IDs, only the agents currently logged in to the
hunt group will receive camp-on indications.
ACD hunt group supervisors will receive visual camp-
on displays if they are programmed as members of the
hunt group and have the ACD Agent Logout feature en-
abled.
ACD Agent Login Changes
With the addition of the ACD Agent ID feature, the log
in and log out procedures changed. They are described
on page 4–18 in the manual. (The log out procedure
using the code described on page 4–19 of the manual
did not change.)There are two feature codes that can be used for logging
in to the ACD hunt groups:
·
ACD Agent Login:This performs only the log-
ging in operation.
·
ACD Agent Login/Logout:This is a toggle fea-
ture code that logs the station in or out ofall
associated ACD hunt groups at once.
If the ACD Login/Logout feature code is programmed
in a user-programmable key with a lamp, the lamp will
belitwhen the agent is logged in to any ACD hunt
group, andunlitwhen the agent is logged out of all
ACD hunt groups.
The new procedures are as follows:
TO LOG OUT OF ALL OF YOUR ACD HUNT GROUPS AT ONCE
USING THE LOGIN/LOGOUT FEATURE CODE:
While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login/Log-
out feature code (328). The display shows
AGENT LOGGED OUT OF ALL ACDS and
you hear a confirmation tone. Hang up if off
hook.
TO LOG IN TO ALL OF YOUR ACD HUNT GROUPS AT ONCE US-
ING THE LOGIN/LOGOUT FEATURE CODE:
(1) While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login/Log-
out feature code (328).If you were already
logged in,the display shows AGENT LOGGED
OUT OF ALL ACDS and you hear a confirma-
tion tone.If you were not logged in,continue to
the next step.
(2) The display shows AGENT LOGIN AGENT
ID. Do one of the following:
To log into all ACD hunt groups for which
you have an Agent ID:Enter your Agent
ID. The display shows AGENT LOGGED
INTO ALL ACDS. You are logged intoonly
the ACD hunt group(s), that use the Agent
ID that you entered.Hang up if off hook.If
another agent is already logged in at this
station,you hear reorder tones and the dis-
play shows DIFFERENT AGENT ID AL-
READY USED. You must have the other
agent log out before you can use that station.
To log into all of your ACD hunt groups
that do not use Agent IDs:Press #. The dis-
play shows AGENT LOGGED INTO ALL
ACDS. You are logged intoonly the ACD
hunt group(s) that do not use Agent IDs.
Hang up if off hook. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 44 of 73
TO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD
AGENT LOGIN FEATURE CODE:
(1) While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login fea-
ture code (326). The display shows AGENT
LOGIN ACD NUMBER.
(2) Enter the pilot number of the desired ACD hunt
group. (Or you can press # to log in to several
ACD hunt groups at once.)
If you entered an invalid hunt group number,the
display shows NOT AN ACD HUNT GROUP
and you hear reorder tones.
(3) The display shows AGENT LOGIN AGENT
ID. Then do one of the following:
To log into to ACD hunt group(s) using
Agent IDs:Enter your Agent ID. The dis-
play shows AGENT LOGGED INTO ALL
ACDS. You are logged intoonlythe ACD
hunt group(s) that you requested in step 2,
that use the Agent ID that you entered inthis step.If another Agent ID is already
logged in at this station,you hear reorder
tones and the display shows DIFFERENT
AGENT ID ALREADY USED. You must
have the other agent log out before you can
use that station.
To log into to ACD hunt group(s) that do
not use Agent IDs:Press #. The display
shows AGENT LOGGED INTO ALL
ACDS. You are logged intoonlythe ACD
hunt group(s) that you requested in step 2,
that do not use Agent IDs.
If you were already logged in,the display shows
ALREADY LOGGED INTO.
If you are not a member of the entered hunt
group,the display shows NOT AN AGENT IN
THIS HUNT GROUP and you hear reorder
tones. Start over.
(4) If off hook, hang up. Repeat this procedure to
log into additional ACD groups, if necessary. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 45 of 73
ACD Agent ID Programming
The“ACD Agent IDs” programming option appears in
the main screen (shown on page 6–23 of the manual)
when you select System-Wide Programming. The new
option is located between “Account Code Information”
and “ARS Programming.” The abbreviated command
for ACD Agent IDs is “AGID” (other abbreviated com-
mands are shown on page 6–25 in the manual).
New program planning sheets for Hunt Groups and
Agent IDs are included on page 49.
When you select the ACD Agent IDs option from the
System-Wide Programming menu, the window shown
above appears. Use the following procedures to create,
program, or delete Agent IDs.
PROGRAM or CREATE:To create a new ACD
Agent ID, select the Create command button. Or, to
program an existing Agent ID, highlight the Agent ID
to be programmed and select the Program command
button. The Window at the right appears:
·
AGENT ID/PICK AGENT ID:Enter an Agent ID
number of up to five digits. If desired, you can use
the Pick Agent ID command button to view a list of
available numbers and select your Agent ID from
the list. (Do not enter the same number as an exist-ing Agent ID, or you will receive an error message
when you try to exit.)
·
DESCRIPTION:Enter a description for the Agent
ID. You can use up to 20 characters.
·
OK/CANCEL:When you have entered the Agent
ID and its description, select the OK command but-
ton to exit and save the information. Or, to exit
without saving your entry, select the Cancel com-
mand button.
DELETE:To delete one or more Agent IDs, select the
Delete command button. A window appears as shown
on the next page. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 46 of 73
When you select the Delete command button shown on
the previous page, the window above appears.
AGENT IDs TO DELETE/PICK LIST:Agent IDs
are listed in the Pick List box. To select the IDs to be
deleted, use the following command buttons:
·
ADD/ALL:Use the Add command button to move
the highlighted ID from the Pick List to the Agent
IDs To Delete list, or use the All command button to
place all IDs in the Delete list.·
REMOVE/NONE:To remove an Agent ID from
the Delete list, highlight it and select the Remove
command button. Or, to remove all Agent IDs, use
the None command button.
OK/CANCEL:When the Agent IDs To Delete list ap-
pears as desired, select the OK command button to de-
lete the selected IDs. Or, to exit without deleting any
IDs, select the Cancel command button. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 47 of 73 ACD Agent ID Extension List Programming
There is now a new type of extension list for Agent IDs,
as shown in the screen below. This type of extensionlist includes only ACD hunt group Agent IDs. The lists
are programmed as described on page 6–78 of the
manual. If no Agent IDs have been created, this option
cannot be used.
NEW OPTION­ 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 48 of 73 ACD Hunt Group Programming For Agent IDs
ACD Hunt groups can now be programmed to route
calls on the basis of Agent IDs, as shown in the new
hunt group screen below. ACD Agent IDs can be in-
cluded in Extension Lists, which allows several Agent
IDs to receive a call at once.The new hunt group flag is“USE ACD AGENT IDs.”
If the ACD Hunt Group Option is checked, you can
choose to route calls according to ACD Agent ID num-
bers instead of station extensions. When the Use ACD
Agent IDs option is checked, the “Members” command
button changes to an “Agents” command button. The
Agent ID list is programmed exactly as described for
the member list on page 6–93 of the manual.
NEW OPTION® 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 49 of 73 Hunt Group Program Planning Sheet
TO USE:(Make sufficient copies of this page and fill in information for each hunt group.)
Hunt Group Number:
Description:
Username:
Extension Number:
Announcement Station:
Overflow Station:
Recall Destination:
Analog Voice Mail?YesorNo
ACD?YesorNo
Use ACD Agent IDs?YesorNo
Camp On Allowed?YesorNo
Priority Level:
Search Type:LinearorDistributedorLongest IdleorBal-
anced
Supervisor(s):
Agent ID Program Planning Sheet
TO USE:(Make sufficient copies of this page and fill in information for each Agent ID.)
AGENT ID NUMBERDESCRIPTION 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 50 of 73
Primary Rate T1 Service
Primary Rate T1 service is already described in the
Issue 4 manual. (See pages 2–22, 3–68, 4–21, 4–22,
6–138, 6–139, 6–143, 6–252, 6–262, 7–4, and 8–3.)
However, the following additional information may be
helpful in installing and programming Primary Rate T1
Service.
Specifications
On the AXXESS System, primary rate T1 service must
be 23B+D. Primary Rate service is available only on
AXXESS Systems equipped with CPU020/PCM cards.
It cannot be used on systems with CPU/MEM cards.
NOTE:For version 4.1 and 4.2 Software:For optimal
system performance, no more thanfourT1 Cards
should be equipped with PRI Daughter Cards.For ver-
sion 4.3 Software:For optimal system performance, no
more thansixT1 Cards should be equipped with PRI
Daughter Cards.
The available ISDN services are shown in the chart be-
low. They are divided into two categories: services sup-
ported by AXXESS and unsupported services. If the B-
channel trunks provide an unsupported service, the
system will still function properly. However, it will not
make use of the service.
SUPPORTED BY AXXESSUNSUPPORTED
·
Automatic Number
Identification (ANI)
·
B-Channel Negoti-
ation
·
On-Demand B-Chan-
nel Selection
·
Dialed Number Iden-
tification Service
(DNIS)·
Calling Party Number
·
D-Channel Backup
·
Flexible Billing
·
Network Ring Again
·
Non-FacilityAssoci-
ated Signaling
(NFAS)
·
Primary Rate Inter-
face Nodal/Centrex
Express
·
PRI & Private Line
Integration
·
Switched Digital Ser-
vices
·
User-To-User Infor-
mation
·WideAreaACD
·AT&T Call-By-Call
Service Selection
The AXXESS System is designed to support only
AT&T 4ESS, AT&T 5ESS (not 5ESS National ISDN),
and DMS-100/250 switch types.No other switch types
are currently supported by the AXXESS system.
NOTE:Primary Rate trunks that are not subject to toll
restriction will not return dial tone. This is because
these unrestricted trunks are treated as if they are con-
nected to anotherAXXESS System. Therefore, no dial
tone is provided, no digits are collected, and the setup is
immediate.
When ordering Primary Rate Interface services, refer to
the following chart for the information your carrier will
need to know:
Protocol
Custom ISDN only (we do not
support National ISDN)
SignalingClear Channel 64Kbs
FramingESF
CodingB8ZS
Jack TypeRJ48C
DataNormal (not inverted)
GlareCPE Yields on Incoming Calls
Terminology
Some common terms associated with Primary Rate and
ISDN include the following:
2B+D:A 2B+D circuit is divided into two 64 kbps B-
channels that can carry voice, video, or data. It also has
a 16 kbps D-channel for low-speed data and signaling.
There are two types of 2B+D interfaces that use differ-
ent wiring: the “U” interface uses a single twisted pair
and the “S/T” interface uses two twisted pairs. This is
also referred to as “Basic Rate Interface (BRI).”This is
not supported in AXXESS version 4.X software.
23B+D:A 23B+D circuit is divided into 23 B-channels
(64 kbps each) that can carry voice, data, and video si-
multaneously. It also has a 64 kbps D-channel for out-
of-band signaling, call control, and packet data.
(NOTE:The AXXESS System does not support the
use of the D-channel for packet data.). This interface
uses two twisted-pairs of wire. This is also referred to
as “Primary Rate Interface (PRI).”
30B+D:This is the standard European ISDN interface.
A 30B+D circuit is divided into 30 B-channels (64
kbps) that can carry voice, data, and video simulta-
neously. It also has a 64 kbps D-channel for out-of-
band signaling and call control, and one framing chan-
nel. This interface uses two twisted-pairs of wire.