Inter-Tel Axxess System Manual Issue 4 Addendum

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 31 of 73
Automatic Fax Detection
This is available in the AXXESSORY Talk NT version
only.With Automatic Fax Detection, Call Routing An-
nouncement applications and mailboxes can be pro-
grammed to automatically route incoming fax calls to a
specified extension or to an E-mail address.
If the feature is enabled, the mailbox or Call Routing
Announcement Application will automatically listen
for fax tone.
·
A mailbox will listen for fax tones during the mail-
box greeting and while a message is being re-
corded. If the mailbox detects fax tones, the call
will be transferred to the specified extension or
E-mail address. If the tones are detected after a re-
cording has started, the call will be disconnected.
·
Call Routing Applications will be able to detect
fax tones during the greeting and up to time-out.
The fax tone detection will also be disabled if the
caller performs an action that removes them from
the Call Routing Announcement (transferring to an
extension, transferring to a mailbox, etc.).
This feature is enabled in database programming. It can
be programmed using the“User” password. However,
it cannot be changed through the mailboxes.
AXXESSORY Talk VisualMail Required
To send faxes to an E-mail address, theAXXESSORY
Talk VisualMail feature, described on page 24, must
also be enabled. Refer to the description of that feature
for E-mail system requirements and programming in-
structions. Note that programming a mailbox Fax
E-mail Address counts as one user, as described in the
Software Key section on page 25.
Fax Card Required
To send and receive faxes, theAXXESSORYTalk PC
must have a fax card installed. This can be the same fax
card that supports the Fax On Demand feature. The
software will support up to eight fax ports. See page 33
for more information on allocating fax ports for the Au-
tomatic Fax Detection and Fax On Demand features.
Programming Call Routing Announcements And
Mailboxes
Both Call Routing Announcements and voice mail-
boxes now have two new fields. The affected program-
ming screens are shown on the next page.
·
Fax Destination: This field, if programmed, spec-
ifies the extension of the fax machine that will re-
ceive incoming faxes.
·Fax E-mail Address:This field, if programmed,
specifies the E-mail Address of the account thatwill receive incoming faxes. The fax is converted
to a TIFF file and sent to the E-mail address as an
attached file. The address can be up to 127 charac-
ters. To view a message, use any TIFF file viewer
(such as Imaging for Windows).
If only the Fax Destination field is programmed, the
AXXESSORYTalk performs a blind transfer to send
the fax to the programmed extension, allowing the fax
machine to process the incoming fax.
If the Fax E-mail Address field is programmed, the disk
is not full, and the AXXESSORYTalk has an available
fax port to receive the incoming fax, theAXXESSORY
Talk receives the fax and stores the image in TIFF
Class F format. If theAXXESSORYTalk cannot re-
ceive the fax because the disk is full or the fax ports are
busy, the fax is transferred to the Fax Destination ex-
tension. If the Fax Destination is not programmed, the
AXXESSORYTalk disconnects the call (because it
cannot process the incoming fax).
If the disk becomes full while the AXXESSORYTalk
is receiving the fax, theAXXESSORYTalk discon-
nects the call and deletes the portion of the fax received
to that point. If the AXXESSORYTalk receives the fax
successfully, it disconnects the call and places the re-
ceived fax in a queue to be delivered to E-mail. The
AXXESSORYTalk processes the fax queue and deliv-
ers the fax images to the appropriate destination E-mail
accounts in the order they were received.
E-mail Message Format
The E-mail message sent by the voice mail will have
the following components:
·
To:The TO line will contain the recipient’s E-mail
address.
·
From:The FROM line will contain the E-mail ad-
dress of the AXXESSORYTalk. If an E-mail Real
Name has been programmed for theAXXESSO-
RY Talk, it will also be shown on this line.
·
Subject:The SUBJECT line will contain the line
“Fax received from.” The source will be
the Call Routing Application number or the mail-
box number from where the fax is received, for ex-
ample: CRA 2505 or MB 1000.
·
Received On:The RECEIVED ON line contains
the date and time that fax was received.
·
FAX.TIF file attachment:The file attachment
will appear as a file with the name FAX.TIF. To
view the fax, the user must display the TIF file us-
ing graphics software. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 32 of 73
¯
NEW FAX PROGRAMMING FIELDS¯
¯
NEW FAX PROGRAMMING FIELDS¯ 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 33 of 73
Programming Fax-On-Demand Port
Availability
NOTE:This option is available in both NT and OS/2
versions of AXXESSORYTalk.
In order to help make sure the AXXESSORYTalk has
one or more fax ports available for processing incom-
ing faxes, there is a new database field in the Fax On
Demand programming screen shown below. The field
is called“Maximum Fax On Demand Ports” and it sets
the maximum number of fax ports the system can use
for performing Fax On Demand (either delivering out-
going faxes or importing fax documents from the sys-
tem administrator mailbox). By placing a limit on the
number of Fax On Demand ports, the programmer can
reserve fax ports for receiving incoming faxes through
mailboxes and Call Routing Announcement applica-tions. For example, if the system has eight fax ports and
the Maximum Fax On Demand Ports field is set to six,
there will be two ports available for faxes received
through mailboxes and Call Routing.
NOTE:If the Maximum Fax-On-Demand Ports field is
programmed to a number that exceeds the actual fax
ports available, the software will automatically adjust
the limit.
Also, to help support this new feature and Fax On De-
mand, the AXXESSORYTalk will now support up to
eight fax ports.
The maximum number of fax ports is set in database
programming. It can be programmed using the “User”
password. However, it cannot be changed through the
mailboxes.
NEW FIELD® 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 34 of 73
Voice Mail Save/Restore To A Network
Drive
The NT version of the AXXESSORYTalk allows the
user to save or restore the database, voice data, and se-
lected information using a network directory in addi-
tion to the AXXESSORYTalk hard drive or floppy
drive. The AXXESSORYTalk provides this support by
mapping the B drive to the desired target directory as
follows:
·
The Avdap service must have access to directory
(read access for a restore and read/write access for
a save). If using a network path, it will need to run
AXXESSORYTalk so that it logs in as a network
user that has access to the network path.
·
Tell the Avdap service to map the B drive as the
specified directory.
·
Specify the B drive as the save/restore drive from
Database Programming.
NOTE:In order for this feature to work, theAXXES-
SORY Talk PC must not have a B drive (either real or
mapped). Otherwise, the AXXESSORYTalk will not
be able to perform its own B-drive mapping.
To map the B drive to a directory on the network, the
voice mail administrator needs to add a new command
option to the avdap.opt file in the root directory where
the AXXESSORYTalk software is installed. For ex-
ample, if the AXXESSORYTalk software is installed
inC:\AVDAP, the avdap.opt will have an absolute file-
nameC:\AVDAP\avdap.opt. Note that capitalization is
unimportant. The format of the command option to
map the B drive to a network directory is:
–map_b=UNC_pathUNC_pathis the name of the target directory in the
Universal Naming Convention as follows:
·
If the target directory is a Netware path,the
UNC_path can specify a directory path (for exam-
ple, \\nwserver\sy2\ud\avdap\save).
·
If the target directory is on another NT machine,
the UNC_path must specify a share name (for ex-
ample, \\ntserver\save_avdap_share).
For example, suppose a site wishes to perform saves to
the C:\AVDAPSV directory on the AXXESSORYTalk
PC itself (machine name VM_PC). The system admin-
istrator needs to create a share for the C:\AVDAPSV
directory. For example, the new shared directory is
called VM_SAVE. The voicemail administrator would
then need to edit the file avdap.opt and add the follow-
ing line:
–map_b=\\VM_PC\VM_SAVE
To save to a directory on a different PC, the system ad-
ministrator needs to create the shared directory on the
target PC, give the AXXESSORYTalk’s account read/
write access to the directory, and specify the –map_b
line that refers to the target PC’s share.
CAUTION
When the AXXESSORY Talk performs a save op-
eration, it erases files and/or directories from the
UNC_path. Therefore, be careful when specifying
the save/restore path. For example, do not specify
C:\ as the save/restore path because the AXXES-
SORY Talk would delete the entire C drive. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 35 of 73
Explanation of Extended Ring Cadences
The following table explains the difference between standard and extended ring cadences for the various types of
single-line devices used on theAXXESS System in the United States. (The flag for enabling Extended Ring Ca-
dences is described on page 6–32 of the AXXESS manual.)
SINGLE-LINE DEVICECADENCE TYPEDESCRIPTION
SLA, SLC, SLC-16, or T1 OPXStandard IC RingThis is a repeating 2-second cadence that rings
twice. Each ring lasts 200 ms and is separated
from the next ring by 400 ms of silence. The
remaining 1.2 seconds is silent.
Extended IC RingThis is a repeating 6-second cadence that rings
twice. Each ring lasts 800 ms and is separated
from the next ring by 400 ms of silence. The
remaining 4 seconds is silent
Standard CO RingThis is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
Extended CO RingThis is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
Digital KeysetMDPMStandard IC RingThis cadence has two 250 ms rings every 2
seconds.
Extended IC RingThis is a repeating 3-second cadence that rings
once for 1 second followed by 2 seconds of
silence.
Standard CO RingThis is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
Extended CO RingThis is a repeating 6-second cadence that rings
once for 4 seconds followed by 2 seconds of
silence.
Analog Keyset Data Port ModuleStandard IC RingThis cadence rings for 1024 milliseconds fol-
lowed by 2048 milliseconds of silence.
Extended IC RingThis is a repeating 2-second cadence that rings
twice. Each ring lasts 200 ms and is separated
from the next ring by 400 ms of silence. The
remaining 1.2 seconds is silent.
Standard CO RingThis is a repeating 6-second cadence that rings
once for 2 seconds followed by 4 seconds of
silence.
Extended CO RingSame as Standard CO Ring cadence. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 36 of 73
RS-232-C Changes and Corrections
The CPU/MEM, CPU020/PCM, and Options Card
RS-232-C connection information described on pages
2–35 and 2–36 in the Issue 4 manual should be modi-
fied as follows:
If necessary, an eight-wire MOD-TAP modular adapter
and an eight-wire reversing (inverting) line cord can be
used for special applications requiring hardware flow
control. The pin functions of the AXXESS CPU/MEM
Card, CPU020/PCM Card, and Options Card RS-232-C
ports are listed in the following chart.
NOTE:The PC or output device RS-232-C ports must
be configured as Data Terminal Equipment (DTE). The
AXXESS RS-232-C ports are always configured as
Data Carrier Equipment (DCE).
AXX. DB9 DB25
SIGNAL NAMEFUNCTIONPINPINPIN
No Connection1
No Connection2
Signal Ground Reference Ground 3 5 7
Transmit Data (TXD) Data to Axxess 4 3 2
Data Term. Ready (DTR)* Signal to Axxess* 5 7 4
Receive Data (RXD) Data from Axxess 6 2 3
Data Set Ready (DSR) Signal from Axxess 7 6 6
(always true)
Clear To Send (CTS) Signal from Axxess 8 8 5
*TheCPUCardRS--232--C port does not support DTR. All other
RS--232--C ports (MEM and CPU020/PCM) do support DTR.
Software flow control adapters:The following wiring
diagrams can be used to build adapters that will, with a
line cord, connect one of the RS-232-C ports on the
CPU/MEM, CPU020/PCM, or Options Card(s) to the
DB9 or DB25 ports found on most PCs and output de-
vices.
AXXESSRS-232-C PC/OUTPUTDB25
7
2
6
3 8
20
1
2
3
4
5
6
7
8
(inside jack)
GND
TXD
DTR*
RXDRTS
CTS4
5GND
TXD
DTR
RXD DSR
DCD
*TheCPUCardRS--232--C port does not support DTR. All
other RS--232--C ports (MEM and CPU020/PCM) do support
DTR. DB25 internal jumpers: 4–5 and 20–6–8.
AXXESSRS-232-C PC/OUTPUTDB9
5
3
6
2 1
4
1
2
3
4
5
6
7
8
(inside jack)
GND
TXD
DTR*
RXDRTS
CTS7
8GND
TXD
DTR
RXD DSR
DCD
*TheCPUCardRS--232--C port does not support DTR. All
other RS--232--C ports (MEM and CPU020/PCM) do support
DTR. DB9 internal jumpers: 7–8 and 4–6–1.
Hardware flow control adapters:The following wir-
ing diagrams can be used to build adapters that will,
with a line cord, connect one of the RS-232-C ports on
the CPU/MEM, CPU020/PCM, or Options Card(s) to
the DB9 or DB25 ports found on most PCs and output
devices.
DSR AXXESS
RS-232-C PC/OUTPUTDB25
7
2
3
8 6
4
1
2
3
4
5
6
7
8
(inside jack)
GND
TXD
DTR*
RXDGND
TXD
RTS
DCD RXD
DSR
*TheCPUCardRS--232--C port does not support DTR. All
other RS--232--C ports (MEM and CPU020/PCM) do support
DTR. DB25 internal jumpers: 6–8.CTS
N/CN/C
5CTS
DSR AXXESS
RS-232-C PC/OUTPUTDB9
5
3
2
1 6
7
1
2
3
4
5
6
7
8
(inside jack)
GND
TXD
DTR*
RXDGND
TXD
RTS
DCD RXD
DSR
*TheCPUCardRS--232--C port does not support DTR. All
other RS--232--C ports (MEM and CPU020/PCM) do support
DTR. DB9 internal jumpers: 6–1.CTS
N/CN/C
8CTS
NOTE:When building adapters from these diagrams, keep in mind thatthe connections between the AXXESS RS-232-C
port and the DB9 or DB25 port include the modular adapter and a line cord.The connection must be made as indicated
in the diagram (correct pins connected) regardless of whether a reversing or non-reversing line cord is used. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 37 of 73
Preventing Memory Shortages
Inter-Tel recommends that fully loaded AXXESS Sys-
tems, with a large number of trunks and heavy call traf-
fic, have extended memory added on the CPU. The kit
(part number 828.1405) contains four RAM chips that
are installed in sockets on the CPU.
Without added memory on the CPU, fully loaded AX-
XESS Systems may periodically reset due to memory
shortages. The reset is the result of the CPU attempting
to recover memory.
New CPU020/PCM Card Configurations
New CPU020/PCM Card combination kits are now
available. Each kit includes a CPU020 Card, a PCM
Card, the proper boot ROM and memory map PAL, and
any additional memory components required. The
combined cards are shipped pre-assembled, with the
current production version system software already
loaded.
The CPU020/PCM Card combinations available are:
CPU020/PCM COMBINATIONPART NO.
CPU020-Q/PCM-F (CPU 512 Master)550.9015
CPU020-X/PCM-F (CPU 512 Slave)550.9016
CPU020-D/PCM-D (CPU 256)550.9017
New CPU/MEM Card Configuration
A new CPU/MEM Card combination kit is now avail-
able. The kit includes a CPU Card and a MEM Card.
The combined cards are now compatible with both ver-
sion 3.X and version 4.X systems. Only the appropriate
Premium ROMs need to be added.
CPU/MEM COMBINATIONPART NO.
CPU/MEM (CPU 112)550.9018
The MEM Card (550.2100), which is sold separately
and in the CPU/MEM Card combination, now contains
all of the components that were previously supplied in
kit number 828.1278 (a PAL and 2 RAM chips). This
makes it compatible with both version 3.X and version
4.X systems. In addition, the MEM Card is also shipped
with the version 2 PAL so that it can be modified for
use on older systems.
Because the MEM Card now contains the latest U19
PAL (827.8387), that chip is no longer supplied with
the version 3.2 and 4.1 (or later) Premium ROMs.
New Options Card (OPC) Configuration
Each new Options Card (OPC) will now be equipped
with the two ROMs (from kit part no. 828.1279) that
allow the card to work with version 2 or later system
software. In addition, the part numbers of the two
ROMs in the kit have been changed from 827.8078
(U3) and 827.8073 (U29) to 827.8590 and 827.8599
respectively.
New T1 Card (T1C) Revision Level
Changes
To work properly with version 4.X system software,
T1Cs must be at revision level“2.G” or later. To work
properly with the version 4.1 (or later) Primary Rate
Interface (PRI) feature and daughter card (as well as all
older versions of system software), the T1Cs must also
be equipped with two special software components —
part nos. 827.8550 (U4) and 827.8551 (U5). Revision
level “3.K” or later T1Cs should have all of the neces-
sary components already installed and will work with
any version of system software.
NOTE:Any revision level “2.G” or later T1Cs that
have U4 labeled 827.8376 and U5 labeled 827.8375
must first be equipped with an upgrade kit (part no.
828.1367) before using them with the version 4.1 (or
later) PRI feature. Revision level “2.F” or earlier T1Cs
cannot be upgraded; they must be replaced with new
T1Cs.
This information is summarized in the following chart:
T1C REV. LEVELSYSTEM SOFTWARE LEVEL
up through 2.Fv2 or v3 T1 only
2.G to 3.Jv2–v4 T1, and v4.1 (or later)
PRI (if equipped with 828.1367
kit and PRI Daughter Card)
3.K or laterv2–v4 T1, and v4.1 (or later)
PRI (if equipped with PRI
Daughter Card)
T1 Gain Control (TGC) Daughter Card
If experiencing excessive E&M gain levels on a T1
Card that is not equipped with a PRI Daughter Card,
two special software components and a TGC Daughter
Card (kit part no. 828.1397) can be attached to the card
to provide 6dB of attenuation.
To use the TGC Daughter Card, the T1 Card must be at
revision level “2.G” or later. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 38 of 73
DKSC-16 Extended Loop Length
Modification
For longer station loop lengths (up to 154 ohms/3000
ft.), if necessary, an optional external power supply
with the following characteristics can be connected to
the DKSC-16 termination block:
·
36VDC
·
120mA per keyset (1.92A for all 16 circuits)
This option is available only onDKSC-16s that are at
revision level“2.0” or later or that have been modified
and labeled withFSM100995. The external power sup-
ply is connected to pins 50 (+36V, V/SL) and 25 (GND,
SL/V) on the termination block. In addition, the strap
on jumper JP1 must be placed over pins 1 and 2 to en-
able the external power supply.
New Voice Processing Card (VPC)
Models
The 4-Port and 8-Port VPCs described in the Issue 4
manual have been superseded by newer “mini-size”
models. Other than their smaller size, these new mini-
size cards install and function the same as the original
full-size cards. The part numbers of the new cards are
listed in the following table.
NEW VPCsPART NUMBERS
4-Port “Mini” VPC550.5209
8-Port “Mini” VPC550.5210
CPU020/PCM Card Software Installation
Information
The following information will be useful when loading
CPU 512 Master and Slave software.
New Warning Message:A warning message will now
appear if you attempt to load CPU 512 Master software
without a CPU 512 Slave Card installed and communi-
cating. The message says, “WARNING, the Slave CPU
is off-line. Uploading code without a Slave CPU may
cause serious system problems. Do you wish to contin-
ue with the upload?” You can continue the upload by
selecting Yes or abort the upload by selecting No. (If
you select Yes, you must install software on the CPU
512 Slave Card before it will function. Refer to page
3–73 in the manual for details.)
Checking Validity of Software On A Slave CPU:
You can use the following procedure to check the
validity of software on your CPU 512 Slave Card:
(1) Attach a terminal (or a PC using terminal emu-
lation software) to the serial port on the secon-dary CPU in slot 24. (Communication parame-
ters are: 9600 baud, no parity, 8 bits, 1 stop bit.)
(2) Turn off the secondary cabinets (slots 17–31).
(3) Turn on the secondary cabinets while watching
the power-up messages on the terminal. You
should see:
Boot Version 4.0 (827.8536 U25, CPU020-EXP, Slave)
AXXESS 4.
xCall Processing Quad
(4) If you do not see the correct information, upload
the version 4.XPremiumsoftware from the pro-
gramming PC to the CPU020/PCM Card as out-
lined on page 3–73 in the manual.
New FCC Part 68 PBX Rating
The AXXESS System is now officially rated as a PBX
system by the FCC. The official registration number is:
BE2USA–24359–PF–E. This means theAXXESS Sys-
tem now carries all three ratings: KF (key system), MF
(hybrid system), and PF (PBX system).
New Fax Card Model
The optional Fax Card described in the Issue 4 manual
has been superseded by a newer model. (Note that the
part number for the new model card remains 550.5122).
If installing one of these newer model cards (which can
be identified by the drawing on page 40), use the in-
structions outlined below in place of step 8 on page
3–108 in the manual.
(1)If desired and if not already installed,install the
optional Fax Card as follows (refer to drawing
on page 40):
a. Remove the bracket that covers the opening
to the appropriate 16-bit (full-size) slot, and
set the bracket and screw aside. (Refer to
Figure 3–57 on page 3–111 in the manual for
a sample card slot arrangement.)
b. Check to make sure that a jumper strap is
placed over the middle two pins (IRQ9) of
interrupt jumper J503 (refer to drawing on
page 40).
c. Ensure that the eight address selection DIP
switches (SW1) are set to 320 hex: 1–3 &
5–6 = ON (down); 4 & 7–8 = OFF (up).
d. Check to make sure the two MVIP clock ter-
mination DIP switches (SW2) are set in the
OFF (up) position. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 39 of 73 e. Insert the Fax Card in the appropriate slot
and attach it to the chassis using the screw
removed in step 8a. Make sure the card is
securely attached to the PC Motherboard
and does not touch any adjacent cards.
f. Attach the next available connector on the
AIC-to-VPC interface cable to the 40-pinconnector on the Fax Card. (One end of the
cable was previously attached to the 40-pin
connector on the AIC.)
NOTE:Be sure that the colored edge of the
AIC-to-VPC interface ribbon cable aligns
with pin 1 on the connector. 
						

							ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 40 of 73
FIGURE 5. OPTIONAL FAX CARD
40-PIN CONNECTOR
TO AUDIO INTERFACE CARD
JUMPER
STRAP
J503
PIN 1
SWITCHES
SW2
SW1