Inter-Tel Axxess System Manual Issue 4 Addendum
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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 51 of 73 Automatic Call Number Identification (ANI):Auto- matic Numbering Identification (ANI) information identifies the caller’s telephone number. The system re- ceives a specified number of digits. *ANI* is another type of ANI that does not require a specified number of digits. The system receives a star (*) before the ANI digits to signal the beginning of the caller’s telephone number. Then there is another star after the digits to signal the end of the ANI information. B-Channel:The B-channel, or “bearer” channel, is the basic component of ISDN interfaces. A B-channel can transmit or receive voice or data at up to 64,000 bits per second (64 kbps). B-Channel Negotiation:This allows theAXXESS System to request the channel that will be used for each call. When theAXXESS System requests a specific B- channel for an outgoing call, the network decides which channel will be used. However, if the channel selected by the network is not the requested channel, the AXXESS System will release that channel (if seized) and attempt to re-initiate the call using the channel specified by the network. (For an incoming call, theAXXESS System does need to request a channel.) Bandwidth:The bandwidth of a device determines the frequency range it can handle. Different types of com- munications use different bandwidths. For example, telephone communication requires a relatively narrow bandwidth, while video requires a wide bandwidth. Basic Rate Interface (BRI):Also called 2B+D, BRI provides two 64 kbps B-channels that can carry voice or data and a 16 kbps D-channel for low-speed data and signaling. This can be used for homes and Centrex sites that do not require PRI.This is not supported in AX- XESS version 4.X software. Calling Party Number Service:This service provides the calling party’s line number (not billing number) to the called party.This is not supported in AXXESS ver- sion 4.X software. D-Channel:The data channel, or D-channel, carries the signaling information at 64 kbps for the B-channels in a Primary Rate Interface or at 16 kbps in a Basic Rate Interface. D-Channel Backup:Because the D-channel supports the other channels in the ISDN network, loss of the D- channel would cause loss of access to the ISDN cir- cuits. D-channels can be backed up to provide protec- tion in the event of D-channel loss. D-channel backup is especially important in Non-FacilityAssociated Signaling (NFAS), because the D-channel supports allof the B-channels in theentirenetwork.This is not sup- ported in AXXESS version 4.X software. Dedicated Service:Dedicated service reserves a group of B channels for a specific function, such as outgoing calls. TheAXXESS system uses trunk group program- ming to determine how the channels are used. There- fore, the system would require a separate trunk group for each function. The installer can create “PBX-pro- vided” dedicated service on call-by-call circuits through database programming (such as incoming only or accessible only to a group of users) or the service provider can determine the dedicated service. Dialed Number Identification Service (DNIS):DNIS identifies the number that the caller dialed to reach your location. The system receives a base number and a specified number of digits that identify the dialed num- ber. *DNIS* is a form of DNIS that does not have a specified number of digits. The system receives a star (*) before the DNIS digits to signal the beginning of the dialed number. Then there is another star after the dig- its to signal the end of the DNIS information. Flexible Billing:Flexible billing allows a 900 sub- scriber to modify a call’s billing rate while speaking with the caller.This is not supported in AXXESS ver- sion 4.X software. H0 and H11:These are switched digital service types that combine contiguous B-channels into a single bit stream. H0 combines six channels into a 384 kbps bit stream. H11 combines 24 channels into a 1536 kbps bit stream. Applications for these services include video conferencing and LAN connections.This is not sup- ported in AXXESS version 4.X software. Integrated Services Digital Network (ISDN):ISDN is a network of channels that can provide simultaneous voice, data, and video communication. Multi-Rate ISDN:This type of switched digital ser- vice allows the user to dial up, on demand, any number of combined B-channels.This is not supported in AX- XESS version 4.X software. N X 64 kbps:This switched digital service type com- bines the B-channels into a single bit stream. Applica- tions for this service include video conferencing and LAN connections.This is not supported in AXXESS version 4.X software. Network Ring Again:Network ring again is like the AXXESS queue feature that allows a caller to queue on to a busy station and then be called when the station is available. However, network ring again allows queuing between two PBXs that are on the same ISDN network. This is not supported in AXXESS version 4.X software.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 52 of 73 Non-FacilityAssociated Signaling (NFAS):When a site uses several Primary Rate Interface circuits, the D- channel on one circuit can support the B-channels on other circuits, providing one additional B-channel per circuit (that is, 24 B-channels instead of 23B+D). This is called Non-FacilityAssociated Signaling orNFAS. This arrangement also requires D-channel backup.This is not supported in AXXESS version 4.X software. On-Demand B-Channel Selection:This feature al- lows on-demand allocation of B-channels. With on-de- mand B-channel selection, all B-channel trunks can be assigned to one trunk group and then programmed to be used as needed (ARS, outgoing access, etc.). This fea- ture takes full advantage of the AXXESS System fea- tures (trunk groups, ARS, and call routing) and allows maximum on-demand use of the bandwidth. This can be combined with Dedicated Service. Primary Rate Interface (PRI):This is the ISDN cir- cuit that provides B-channels that can carry voice, data, and video simultaneously. It also has one D-channel for out-of-band signaling and packet data. (NOTE:The AXXESS System does not support the use of the D- channel for packet data.) See also 23B+D and 30B+D. Primary Rate Interface Nodal/Centrex Express: This service type allows communication between a PBX system and a Centrex system.This is not sup- ported in AXXESS version 4.X software.Private Line Integration:This allows the system to have private lines using individual channels. The D- channel is not used on the private lines.This is not sup- ported in AXXESS version 4.X software. Switched Digital Services:Switched digital services provide ISDN over a single telephone line by combin- ing several B-channels into a single bit stream. Switched digital service types include H0, H11, Multi- rate, and N X 64 kbps.This is not supported in AXXESS version 4.X software. Two-Stage Caller Identification (*ANI*DNIS*): This is a two-stage address service that provides both the caller’s telephone number and the dialed number. It combines the *ANI* and the *DNIS* features de- scribed above. User-To-User Information (UUI):This type of ISDN service allows two users to share and manipulate data over the D-channel while maintaining a voice connec- tion on a B-channel. For example, both parties can view the same document, discuss it, edit it and see the changes as they are made.This is not supported in AX- XESS version 4.X software. Wide Area Automatic Call Distribution (ACD): Like the AXXESS ACD feature, this service can dis- tribute calls to provide faster service. However, Wide Area ACD allows the calls to be sent to other PBXs in the network.This is not supported in AXXESS version 4.X software.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 53 of 73 Customized AXXESSORY Talk Prompts All of the pre-recorded prompts in AXXESSORYTalk can now be customized, using the Voice Mail System Administrator’s mailbox. If the Multilingual feature is enabled, and the Japanese prompts have been loaded, the System Administrator can change either the English prompts or the Japanese prompts. When the System Administrator’s keyset is in English mode, the English prompts will be changed when the following procedure is performed. If the Sys- tem Administrator’s keyset is in Japanese mode, the Japanese prompts will be changed. Re-Recording System Prompts TO RECORD CUSTOM SYSTEM PROMPTS (OR RESTORE SYSTEM PROMPTS): (1) Dial the Voice Mail application access number. You hear the main menu. (2) During or after the greeting, press *to identify yourself as a subscriber. (3) Enter the System Administrator mailbox num- ber and password. (4) Press 9to access the System Administrator’s Menu. (5) When you hear the System Administrator Menu, press 6to select the System Prompt Re- placement option. (6) Enter the desired prompt number (001–545) fol- lowed by #or ACCEPT. If the number is val- id, the current system and/or custom prompt is played. (If the number is not valid,you hear an error message and must choose another prompt number.) (7) Do one of the following: To hear the prompt again,press 1. If you wish to replace the current system or cus- tom prompt with a new custom prompt,press 3 and continue to the next step. To delete a custom prompt and reinstate the sys- tem prompt,press 9. If you wish to leave the prompt unchanged and return to the previous menu,press *. (8) Record the new prompt.(To pause while re- cording the prompt,press 2. To continue, press any key.)If the AXXESSORY Talk PC disk is full,a prompt will notify you that it cannot accept your prompt. Hang up and try again later. (9) When you have completed recording your prompt, you have the following options: If you are satisfied with your prompt,hang up. If you wish to hear your prompt,press 1. If you wish to add to your prompt,press 2and continue your prompt as described in step 3. To erase and re-record your prompt,press 3. Default System Prompts The following is a list of all pre-recorded prompt num- bers and their text. The Japanese prompts have the equivalent text in the same prompt numbers. If you change any of the prompts, you should create a chart like this one, showing the new text. NOTE:If you change the text of the prompts, be sure you keep the content similar to the default text. Other- wise, the prompts will not make sense to the listeners when played by AXXESSORYTalk. #PROMPT 001To leave a message, please enter a mailbox number. 002For the directory, press POUND. 003To reach an operator, press 0. 004I’m sorry... 005...is not available. 006The number entered is not valid. 007Using the keys on your telephone, please spell the last name of the person, then press POUND. For theletter Q, press 7. For the letter Z, press 9. 008To exit the directory, press STAR. 009Mailbox number... 010If this is correct, pressPOUND. 011For the previous name in the directory, press 1. 012To hear additional information, press 2. 013To hear the next directory name, press 3. 014To spell a new name, press 4. 015Extension number... 017...is not a valid choice. 018Please try again.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 54 of 73 #PROMPT 019After the tone, please record your message. When finished, you may hang up to deliver the message or press POUND for more op- tions. 020Message delivered. 021To replay, press 1. 022To erase and re-record, press 3. 023To append this recording, press 2. 024To accept, pressPOUND. 025Please record after the tone. To end, press POUND. 026Recording erased. 027Recording stopped. 028Please begin speaking after the tone. 029Message play stopped. To continue, press POUND. 030Enter the destination mailbox or group list number. 031Logon canceled. 032Enter your password. Then press POUND. 033There have been 3 invalid attempts to log onto your mailbox. 034Invalid password. 035Thank you for calling. Good-bye. 036To access voice mail features, you must change your system-assigned password. 037You have not finished setting up your mail- box. 038Subscriber access denied. 039Because this is the first time you are enter- ing your mailbox, you must record your name for the company directory. 040Since you are entering your mailbox for the first time, you should be aware of a few standard features. To cancel an option you have accessed and return to the previous menu, press STAR. To accept your record- ing or dialing sequence, or to advance to your next message, press POUND. For help, you may press 0 at any time you are at a menu and voice mail will replay the current menu and or give you additional informa- tion. Certain voice mail features such as remote messaging are available from your mailbox only if authorized by your system administrator. Your mailbox is now fully set up. #PROMPT 041Your password may be up to 12 digits. 042Enter your new password, then press POUND. If you don’t want a password, press POUND now. 043You new password is... 044The number entered is too long. 045To accept this entry, pressPOUND. 046To erase and re-enter, press 3. 047Password erased. 048Password saved. 049Your mailbox is full and cannot receive any new messages. Please delete old messages. 052Your mailbox is almost full. Please delete any messages you no longer need so new messages may arrive. 053You have... 054You have one new message. 055...new messages. 056...of which is priority. 057You have no new messages. 058You have one saved message. 059...saved messages. 060Remote messaging is currently enabled. 061To listen to new messages, press 1. 062To record a message, press 2. 063To listen to saved messages, press 3. 064For personal options, press 4. 065To setup remote messaging, press 5. 066For your primary setup, press 1. 067For your alternate setup, press 2. 068If this is the correct destination, press POUND. 069To send this message now, press POUND. 070For special delivery options, press 9. 071To return to the previous menu, press STAR. 072Message canceled. 073To mark this message private, press 1. 074To mark this message for certified delivery, press 2. 075To mark this message priority, press 3.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 55 of 73 #PROMPT 076Message marked private. 077Message marked certified. 078Message marked priority. 079To send this message to additional mail- boxes, press POUND. 080To backup within your message or record- ing, press 1. 081To pause at any time, press 2. 082To advance press 3. 083To lower the voice mail volume, press 4. 084To increase volume, press 6. 085To save this message, press 7. 086To delete this message, press 9. 087To skip to the end of your message or re- cording, press POUND. 088To return to the main menu, press STAR. 089To reply to this message, press 2. 090To forward a copy of this message to anoth- er destination, press 3. 091To skip back to the previous message, press 4. 092To replay the message envelope, press 5. 093To listen to your next message, press 6. 094There are no previous messages. 095Message saved. 096Message deleted. 097There are no further messages. 098Message received... 099...at... 100...from... 101...totaling... 102...minutes... 103...minute... 104...seconds... 105...second... 106Message received from an outside caller. 107To record an introduction with a copy of this message, press 1. 108To change your personal greeting, press 1. 109To change your name in the directory, press 2. #PROMPT 110To change your password, press 3. 111To change your message envelope, press 4. 112To replay the message, press 1. 113To use your primary greeting, press 1. 114To select your alternate greeting, press 2. 115To select the system greeting, press 3. 116After the tone, please record your greeting, then press POUND. 117Greeting saved. 118After the tone, please record your name, then press POUND. 119Name saved. 120Your message envelope is currently set to return... 121...all information. 122...time and date... 123...message source... 124...and... 125...message length... 126To turn on all envelope options, press 4. 127For message source, press 2. 128For message length, press 3. 129This option is now off. 130This option is now on. 131For time and date, press 1. 132Your message envelope will play all op- tions. 133...is turned on to call you at... 134AM 135PM 136...Extension ID number... 137...Every day. 138...Monday through Friday. 139Sunday 140Monday 141Tuesday 142Wednesday 143Thursday 144Friday
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 56 of 73 #PROMPT 145Saturday 146To turn this number on or off, press 1. 147To change the phone number, press 2. 148To change times of day, press 2. 149To change days of the week, press 3. 150For pager notification, press 1. 151For personal phone notification, press 2. 152For notification of all new messages, press 1. 153For priority-only, press 2. 154Please enter the destination telephone num- ber and wait for further instructions. 155The new number is... 156Please enter the start time. 157Please enter the stop time. 158I’m sorry. You must program a telephone number first. 159Invalid time. 160For AM, press 1. 161Please select the days of the week on which you wish to be notified. 163Please enter your mailbox number. 164Today 165Yesterday 166January 167February 168March 169April 170May 171June 172July 173August 174September 175October 176November 177December 178First 179Second 180Third 181Fourth #PROMPT 182Fifth 183Sixth 184Seventh 185Eighth 186Ninth 187Tenth 188Eleventh 189Twelfth 190Thirteenth 191Fourteenth 192Fifteenth 193Sixteenth 194Seventeenth 195Eighteenth 196Nineteenth 197Twentieth 198Twenty-first 199Twenty-second 200Twenty-third 201Twenty-fourth 202Twenty-fifth 203Twenty-sixth 204Twenty-seventh 205Twenty-eighth 206Twenty-ninth 207Thirtieth 208Thirty-first 209...the voice mail system. 210The system is set to notify you between... 211...is turned off. 212...is turned on to call your pager at... 213...with all new messages. 214...with all priority messages. 215...starting at... 216...ending at... 217For mailbox and group list maintenance, press 2. 218To send a message to all subscribers, press 1.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 57 of 73 #PROMPT 219To make a custom recording, press 1. 220To select a custom recording, press 2. 222Please enter the recording number. 223After the tone, please record. Then press POUND. 224Recording saved. 225To continue recording, press POUND. 227No saved messages. 228To change and spell the first name, press 5. 229To change and spell the last name, press 5. 230Using the keys on your telephone, please spell the first name of the person. Then press POUND. For theletter Q, press 7. For the letter Z, press 9. 231No message left. 232...last... 233...an outside caller at... 234Message was sent from... 235This matches the mailbox of... 236...anunknown caller. 237To turn off the envelope, press 5. 238To accept the changes, pressPOUND. 239The envelope is turned off. 240Please enter the application extension num- ber. 241To select a day recording, press 1. 242To select a night recording, press 2. 243If this is the correct recording, press POUND. 244Warning, no recording has been made. 245Invalid application entered. 246...is not a valid recording number. 253This is a return receipt verifying the mes- sage sent has been heard. 254I’m sorry. Private messages cannot be for- warded. 255This is the message center calling for... 256If you are the correct person, press POUND. 257...One 258...Two 259...Three #PROMPT 260...Four 261...Five 262...Six 263...Seven 264...Eight 265...Nine 266...Ten 267...Eleven 268...Twelve 269...Thirteen 270...Fourteen 271...Fifteen 272...Sixteen 273...Seventeen 274...Eighteen 275...Nineteen 276...Twenty 277...Thirty 278...Forty 279...Fifty 280...Sixty 281...Seventy 282...Eighty 283...Ninety 284...Hundred 285This mailbox is currently full and cannot receive new messages. 286Oh 287...of which are priority. 288Priority message received... 289Otherwise, press STAR. 290When you are finished entering mailbox numbers, press POUND. 291Otherwise, press POUND. 292For PM, press 2. 293For Sunday, press 1. 294For Monday, press 2. 295For Tuesday, press 3. 296For Wednesday, press 4.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 58 of 73 #PROMPT 297For Thursday, press 5. 298For Friday, press 6. 299For Saturday, press 7. 300For Monday through Friday service, press 1. 301For all the days of the week, press 2. 302Thousand 303The hard disk is... 304...percent full. 305I’m sorry. Voice mail is full and cannot re- cord any messages. 306Zero 307POUND 308STAR 309Group list number... 310Please speak louder. 311You have recorded for the maximum time permitted. 313Resuming playback. 314You have one priority message. 315Use 2 digits for the hour and 2 digits for the minutes. 318You have chosen not to have a password. 319I’m sorry. This mailbox is currently in use and cannot be accessed. Please try again later. 321If you are calling from a rotary-type tele- phone, please stay on the line and your call will be answered. 322You can not reply to a system sent mes- sage. 323Zero is not a valid entry. To spell a name, please press one number on the telephone key pad for each letter of the person’s name you are entering. For the letter A, press the number 2 key one time and for the letter F, press the number 3 key one time. When you are finished, press POUND. 324Zero is not a valid entry. To spell a name, please press the associated number on the telephone keypad with the desired letter of the person’s name you are entering. For the letter A, press the number 2 key once. for the letter B, press it twice and for the letter C, three times. When you are finished, press POUND. #PROMPT 325Please select the days of the week. 326To select individual week days, press 3. 327Service is set for Monday through Friday. 328Service is set for each day of the week. 329Recording canceled. 330The system was busy and could not deliver message notification at the specified time. 331The system was unable to deliver message notification due to a programming error. 332Extension ID... 333...the operator. 334...the operator... 335Remote Messaging will call... 336To change a cascade level, press 1. 337To select a message notification category, press 4. 338Please enter the cascade level you wish to program. 339...with a pager number of ... 340To change the pager dial string, press 3. 341To call an internal extension, press 1. 342To call an outside number, press 2. 344Please enter the digits for your digital pager and wait for further instructions. 345The new pager number is ... 346Mailbox Number 347New Message Count 348Pause 349You must program a telephone number first. 350You have chosen not to have a pager num- ber. 351Cascade Level... 352You did not enter a valid document number. 353This document is currently unavailable. 354... is not a valid document number. 355You have already selected that document. 356To cancel, press STAR. 357You have selected the maximum number of documents allowed. 358To send your fax, press pound. 359You have selected one document.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 59 of 73 #PROMPT 360You haven’t selected any documents yet. 361You may select one more document during this call. 362You may select up to ... 363... more documents during this call. 364Selections Canceled. 365The number that will appear on your fax cover sheet is... 366You have chosen not to have your extension appear on your cover sheet. 367If you would like to have your fax automat- ically delivered to you later, press pound. 368To re-enter the number, press 3. 369If you wish to have your extension appear on your cover sheet, enter the extension fol- lowed by the POUND key. 370If you are calling from your fax machine, press 1. 371Press the start button on your fax machine now. 372All of our fax lines are currently busy. 373Please try again later. 374Your fax will be delivered to ... 375Your fax will be delivered shortly. 376I am unable to communicate with your fax machine. Please make sure it is operating properly and try again. 377Please enter the 10 digit area code and tele- phone number of your fax machine. 378The number you enter may be up to twenty digits in length. 379Your fax is scheduled to be delivered at... 380Please enter a document number. 381When you have finished importing docu- ments, press star. 382Document number... 383...is currently in use. 384...already exists. 385To replace this document, pressPOUND. 386Document received. 387Press POUND to continue. 388To import a fax document, press 4. #PROMPT 389If this is an international call, enter 011 fol- lowed by your country code and your fax number. Then, press POUND. 390I’m sorry. I’m not allowed to dial that num- ber. 391To receive your documents, please hang up and call from your fax machine. 392The system does not have enough disk space to import your document. 393The system is unable to import your docu- ment because it will exceed the Maximum Fax Library Size. 394For recording options, press 3. 395There are... 396... calls ahead of you. 397Your call should be answered within... 398You have selected... 399...documents. 400Hello, you’ve reached our voice messaging system. 401Hello, you’ve reached our automated call handling system. 500If you know your party’s extension number, enter it now. 501To leave a message, press 1. 502To try another extension, press 2. 503Please hold while your call is being trans- ferred to... 505To return to the menu, press 2. 506Your fax is scheduled to be delivered on... 507The system already contains the maximum number of fax documents allowed. 508The system does not have enough disk space to import any more documents. 509The system is currently at or above the Maximum Fax Library Size. 510Levels 1 through 9 are currently disabled. 511Your call will be answered in the order it was received. 512There is one call ahead of you. 513To change your transfer method, press 5. 514Your current transfer method is unan- nounced. 515Your current transfer method is screened.
ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Page 60 of 73 #PROMPT 516Your current transfer method is announce only. 517To select unannounced transfers, press 1. 518For screened transfers, press 2. 519For announce only, press 3. 520Who should I say is calling? 521To replay the announcement, press 1. 522To send this call to voice mail, press 2. 523To forward this call to another extension, press 3. 524To accept this call, pressPOUND. 525To refuse this call, press STAR. 526You have a call from... 535Please enter the extension number. 536Time updated. 537Date updated. 538For system prompt replacement or reinstate- ment, press 6. 539Please enter the number of the system prompt. 540The system prompt has been replaced by the following custom prompt... 541The original system prompt is... 542To replace this system prompt with a cus- tom prompt, press 3. 543...is not a valid systemprompt number. 544To delete the custom prompt and reinstate the system prompt, press 9. 545To replace this custom prompt with a new custom prompt, press 3. Digital Keyset Enhancements The Executive, Standard, and Basic Digital Keysets have the following enhancements: · The Executive, Standard, and Basic Digital Key- sets are now available with red/green LEDs. These new keysets have a slightly different faceplate lay- out than the previous versions. The new layouts and key values are shown on the next page. In the 4.0 software version, the FWD, SPKR, MUTE, and MSG keys were fixed-function keys and could not be programmed. In version 4.2 and 4.3 software, all keyset keys are programmable. (See pages 4–49, 6-54, and 6–59 in the manual for a list of de- fault key values.) · The red/green LED functions are described in more detail in the LED chart shown on page 62. This replaces the chart on page 4–51 of the manu- al. · On these new keysets, an illustration on the key (that looks like this ) represents higher and lower volume levels. Press the lower end in place of the down arrow and the higher end in place of the up arrow. · The new red/green LED keysets also have a differ- ent keycap on the Special Key; instead of SPCL, the keys have ¥ on the keycap. · The new red/green LED Standard and Basic key- sets also have an extended volume range. The vol- ume settings now range from 1 to 7, with db levels of –12, –8, –4, 0, +4, +8, and +12 respectively. The Executive keyset volume range is unchanged, with settings from 1–8 (db levels of –12, –8, –4, 0, +3, +6, +9, and +12 respectively). · The red/green LED Executive keysets do not have the six display-oriented keys (PREVIOUS, NEXT, BACKSPC, FORWARD, CLEAR, CANCEL). · Standard Digital Keysets are now available as dis- play models only. · Only digital keysets can be used for viewing Japa- nese prompts. Analog keysets do not support Japa- nese displays.