HTC EVO 4G User Manual

							 
Phone Calls  39   
Enhanced 911 (E911) Information 
This  phone  features an embedded Global Posi tioning System (GPS) chip necessary for utilizing 
E911 emergency location services where available.  
When you place an emergency 911 call, the GPS feature of your phone  seeks information to 
calculate your approximate location. Depending on several variables , including availability and 
access to satellite signals, it may take up to 30 seconds or more to determine and report your 
approximate location.  
Important :  Always report your location to the 911 operator when placing an 
emergency call.  Some designated emergency call takers, known as Public 
Safety Answering Points (PSAPs), may not be equipped to receive GPS location 
information from your  phone. 
Receive Phone Calls  
When you receive a phone call from a contact, the Incoming call screen appears and displays 
the caller ID icon, name, and phone number of the calling party. When you receive a phone call 
from someone who is not stored in People, only the default caller ID icon and phone number 
appear on the Incoming c all screen. 
Note :  If your phone  is turned off, all calls automatically go to voicemail.  
Answer an Incoming Call 
 If the display is on, touch  Answer. 
  If the display is off, the display will come on with the Lock screen.  To answer the call, 
flick  the ring up, or touch  and hold the Answer button and then drag it to the ring . 
Mute the Ringing Sound 
To mute the ringer without rejecting the call, you can do any of the following:  
  Press the volume button.  
  Briefly press  the Power button ( ). 
  Place the phone  face down on a level surface.  (You can do this even on the Lock 
screen.)  
Use the Quiet Ring on Pickup  Feature 
Your phone  automatically reduces the ringer volume when you pick up the phone  to answer 
calls.  
1.  Open the Notifications panel, and then  touch  >  Sound.  
2.  Make sure to select the  Quiet ring on pickup option. 
3.  Touch  .  
						

							 
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Reject an Incoming Call 
 If the display is locked when you get a call, drag  the Decline  button  to the Lock screen 
ring. Then drag to the ring the Remind me  icon to create a task or the Send message 
icon to send a text message to the caller.  
  If the display is on  when you get a call , touch  Decline . 
  If the display is off, the display will come on with the Lock screen.  Touch and hold the 
Decline  button and then drag it to the ring to reject and send the call to your voicemail.  
Visual Voicemail  
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find 
exactly the message you are looking for without having to listen to every voicemail message 
first. This new feature periodically goes out to your voi cemail, and gathers the caller information 
from all of the current voicemails. It then populates a list with the caller name and number, along 
with the length of time and priority level of the voicemail message.   
Set Up Visu al Voicemail  
Review Visual Voicemail  
Learn More About Visual Voicemail  
Set Up Visual Voicemail 
Your phone  automatically transfers all unanswered calls to your voicemail, even if your phone  is 
in use or turned off. You should set up your Sprint voicemail and personal greeting as soon as 
your  phone  is activated.   
Note :  To set up your traditional voicemail box, see  Set Up Voicemail. 
1.  Touch   >   >  Voicemail . 
2.  Touch  Personalize now  and follow the  voice prompts to:  
3.  Create a password (part of standard voicemail).  
4.  Record your name announcement.  
5.  Record your greeting.  
6.  When prompted to enter information,  use the onscreen dialpad to enter your numeric 
responses.  
Important :  Voicemail Password  –  Sprint strongly recommends that you create a password 
when setting up your voicemail to protect against unauthorized access. Without a 
password, anyone who has access to  your  phone  is able to access your 
voicemail messages.  
7.  Once you have completed the setup process, return to the voicemail page (see step 1).     
						

							 
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8.
 Touch  the  Welcome to Voicemail  message on the screen to play a brief explanation of 
the voicemail services.  
 
Review Visual Voicemail  
Visual Voicemail lets you easily access and select which messages you want to review.  
  Touch   >   >  Voicemail . 
  Touch a message to review it.  The following is a description of the features available 
wh ile reviewing a voicemail message.  
  Touch   >  Lock  to prevent the message from accidentally being deleted.  
  Timeline  provides a visual timeline for the current message. Touch and drag this bar to 
scrub through the message to different points.  
  Touch 
 to pause the playback, or 
touch 
 to resume.
 
  Touch 
 to call the person who left the voicemail message.
 
  Touch  
 to reply to the message. You can then record a reply 
and tag the reply 
message for both  Urgency and  Privacy . Touch  Send  to deliver the new messa ge. 
  Touch  
 to turn the speakerphone on or off during playback. If the speakerphone 
feature was enabled within the Voicemail Settings menu, the speakerphone will always 
be automatically enabled during voicemail playback.  
  Touch  
 to delete the current voicemail message. T
ouch OK  to confirm the deletion.  
Learn More About Visual Voicemail  
Check the Visual Voicemail help to learn more about this application.  
1.  Touch   >   >  Voicemail . 
2.  Touch   >  Settings  > Help .  
						

							 
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Voicemail (Traditional)  
In addition to  Visual Voicemail , your phone and Sprint service always offer traditional voicemail 
service accessed through the Phone application.  
Set Up Voicemail  
Voicemail Notification  
Retrieve Your Voicemail Messages  
Set Up Voicemail 
Your phone  automatically transfers all unanswered calls to your voicemail, even if your phone  is  
in use or turned off. You should set up your Sprint Voicemail and personal greeting as soon as 
your  phone  is activated. Always use a password to protect against unauthorized access.  
1.  Touch   >  . 
2.  Touch  and hold   to dial your voicemail number.  
3.  Follow the system prompts to:  
   Create your password.  
   Record your name announcement.  
   Record your greeting.  
Important :  Voicemail Password  –  Sprint strongly recommends that you create a password 
when setting up your voicemail to protect against unauthorized access. Without a 
password, anyone who has access to your phone  is able to access your 
voicemail messages.  
Voicemail Notification 
There are several ways your phone  alerts you to a new message. 
  By sounding  the assigned ringer type.  
  By disp laying  within the Notifications area of the Status bar when a single new 
unheard voicemail message is received.  
  By flashing the f ront indicator light (LED), if enabled.  
Note :  When you are roaming off the Nationwide Sprint Network, you may not receive 
notification of new voicemail messages. Sprint recommends that you periodically 
check your voicemail by dialing 1 + area code + your wireless phone number. When 
your voicemail answ ers, press  
 and enter your password. Roaming rates apply 
when you access voicemail while roaming off the Nationwide Sprint Network.  
 
Your  phone  accepts messages even when it is turned off. However, your phone 
notifies you of new messages only when it is t urned on and you are in a Sprint 
service area.   
						

							 
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Retrieve Your Voicemail  Messages 
You can review your messages directly from your wireless phone  (using either traditional 
voicemail or Visual Voicemail) or f rom any other touch-tone phone. 
Use Traditional Voicemail to Access Your Messages  
1. Touch   >  . 
2.  Touch and hold   to dial your voicemail number.  
3.  Follow the voice prompts to listen to and manage your voicemail messages.  
Use Another Phone to Access  Your  Messages  
1. Dial your wireless phone number.  
2.  When your voicemail answers, press  the asterisk key  (*) on the phone.  
3.  Enter your password.  
Tip :  When you call voicemail from another phone, you first hear the header information 
(date, time, and sender information) for the message. T o skip directly to the 
message,  touch  during the header.  
Note :  You are charged for airtime minutes when you are accessing your voicemail from 
your wireless phone.  
Phone Call Options  
Your phone  provides many useful features and options to help you make the most of your 
calling experience.  
Caller ID 
Call Waiting  
3 -way Calling  
Call Forwarding  
In -call  Options  
Caller ID  
Caller ID identifies a caller before you answer the phone by displaying the number of the 
incoming call. If you do not want your number displayed when you make a call, follow these 
steps. 
1.  Touch   >  . 
2.  Touch  
   
 . 
3.  Ente r a phone number.   
						

							 
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4.
 Touch  . 
To permanently block your number, call Sprint Customer Service.  
Call Waiting 
When you’re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your 
phone’ s screen informs you that another call is coming in and displays the caller ’s phone 
number (if it is available and you are in digital mode).  
To respond to an incoming call while you’ re on a call: 
  Touch   >  Flash. (This puts the first caller on hold and answers the second call.)  
To  switch back to the first caller:  
  Touch   >  Flash  again. 
Note :  For those calls where you don’ t want to be interrupted, you can temporarily disable 
Call Waiting by  touching     before placing your call. Call Waiting is 
automatically reactivated once you end the call.  
3-way Calling 
With 3 -Way Calling, you can talk to two people at the same time. When using this feature, the 
normal airtime rates will be charged for each of the two calls.  
1.  Touch   >  . 
2.  Dial  a number and touch  . 
3.  Once you have established the connection,  touch  >  Add call , and dial the second 
number. (This puts the first caller on hold and dials the second number.)  
4.  When you ’re connected to the second party, touch  . 
If one of the people you called hangs up during your call, you and the remaining caller stay 
connected. If you initiated the call and are the first to hang up, all callers are disconnected.  
To end the three -way call, touch  End call . 
Call Forwarding  
Call Forwarding lets you forwar d all your incoming calls to another phone number –  even when 
your  phone  is turned off. You can continue to make calls from your  phone when you have 
activated Call Forwarding.  
Note :  You are charged a higher rate for calls you have forwarded.  
To activate Call Forwarding:  
1.  Touch   >  .  
						

							 
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2.
 Touch   
 .
 
3.  Enter the area code and phone number to which you want your calls forwarded.  
4.  Touch  . (You will hear a tone to confirm the activation of Call Forwarding.)  
To deactivate Call Forwarding:  
1.  Touch   >  . 
2.  Touch   
   .
 
3.  Touch  . (You will see a message and hear a tone to confirm the deactivation.)  
In-call Options  
Touching  during  a call displays a list of available in- call features.  
  Add call  to initiate a three- way call. 
  Flash  to accept another incoming call and put the first caller on hold. Touch Flash  again 
to talk to the first caller.  
  People  to display your contacts list.  
  Contact card  to display the caller ’s contact information.  
Note :  When the  phone is completing a call, only the People  and Flash  are available.  
You can also touch   to mute the microphone. Touch  the button again  to  unmute.  To turn the 
speakerphone on or off, touch  . You can adjust the speaker volume by pressing the volume 
button.  
Warning :  Because of higher volume levels, do not place the  phone near your ear during 
speakerphone use.  
Internet Calls  
When you ’re connected to a Wi -Fi network, you can make and receive calls through  an Internet 
calling account.  
Add an Internet  Calling Account 
Make an Internet Call  
Note:  Before you add an Internet calling account, make sure that you’ ve registered with an 
Internet calling service that supports voice calls over Session Initiation Protocol 
(SIP). I nternet calls to phone numbers may incur additional fees.  
Add an Internet Calling Account 
You must add an Internet calling account before you can make Internet calls.  
1.  Open the Notifications panel, and then touch   >  Call .  
						

							 
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2.
 Under Internet call settings,  touch Accounts.  
3.  Touch  Add account . 
4.  Enter your account details.  
5.  Touch   >  Save . 
6.  To set your phone  to receive Internet calls on your added account, t ouch the  Receive 
incoming calls  check button.  
Make an Internet  Call 
Make an Internet call to either your contact ’s Internet calling account or phone  number. 
  Internet calling account  
   In People, touch  a contact who has an Internet calling account, and  then  touch 
Internet call . 
   In Call History, touch  an Internet call log. 
  Phone  number . First, enable Internet calling for your outgoing calls. Open  the 
Notifications panel, and then touch   >  Call . Touch  Use Internet calling, and then 
select either For all calls when data network is available  or  Ask for each call . 
Set Up Speed Dialing  
Your phone  can store up to nine phone numbers in speed dial locations.  
To assign a speed dial number to a contact:  
1.  Touch   >   >  People , and then  touch  a contact . 
2.  Touch   >  Set  speed dial . 
3.  Touch  the  Not assigned  button  under Number  to select the contact ’s  number  that you 
want to  assign to  the speed dial  key . 
4.  Touch  the  Not assigned  button  under Location  and then select a  speed dial location.  
5.  Touch  Save . 
Note :  If you assign a number to an already assigned  speed dial location, the new phone 
number will automatically replace the previous speed dial assignment.   
Call History  
Call history  lists all recent incoming, outgoing, and missed calls.  Call  history makes redialing a 
number fast and easy. It is continually updated as your  phone automatically adds new numbers 
to the beginning of the list.  
Note:  Call history records only calls that occ ur while the phone is turned on. If a call is 
received while your phone  is turned off, it will not be included in History.   
						

							 
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View Call History
 
Save a Number From Call History  
Prepend a Number From Call History  
Erase Call History  
View Call History 
Access your Call h istory to quickly call someone back or see who you have talked to recently.  
1.  Touch   >   >  Call  History  tab.  
Each entry contains the phone number (if it is available) and the contact  name (if the 
number is in People).  
 
2.  Do any of the following on the Call  History  tab:  
   Touch a name or number in the list to call. See Call From Call History . 
   Touch and hold a name or number in the li st to display the options menu. 
   Touch   to check the only the  Call history of a particular contact.  
   Touch   >  View  to display only a particular type of call such as missed calls or 
outgoing calls.  
Save a Number From Call History  
If the phone number of a person who called is not in People, you can choose to save the 
number after you hang up. 
1.  Touch   >   >  Call History  tab.  
2.  Touch  and hold the received call, and then touch  Save to People  on the options menu.   
						

							 
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3.
 Touch  Create  new contact . 
The phone number is automatically added to the  Mobile box in the Phone section.  
Enter the name and other contact information.  
Tip :  To store the number as another type (for example, h ome number), touch the Mobile 
button.  
4.  Touch  Save . 
After you have saved the number, your phone  displays the new contact . (See Your People List .) 
Note :  You cannot save phone numbers already in People or from calls identified as No ID 
or Restricted.  
Prepend a Number  From Call History  
If you need to make a call from  the Call history and you are outside your local area code, you 
can add the appropriate prefix by prepending the number.  
1.  Touch   >   >  Call History  tab.  
2.  Touch  and hold the entry you want to call and touch  Edit number before calling. 
3.  Enter the prefix and  touch Call to call the number.  
Erase Call History  
If the Call history becomes long, you can delete an entry or the entire Call h istory list. 
1.  Touch   >   >  Call History  tab.  
2.  Do either of the following:  
   To delete a Call history entry, touch  and hold the entry , and  then  touch  Delete fr om 
call history . 
   To erase the entire Call history  list, touch   >  Remove call history  >  Select all  > 
Delete.