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HP Z5200 Owners Manual

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Page 31

8.To insert a new printhead first remove the orange protective caps.
9.The printhead is designed to prevent you from acci dentally inserting it into the wrong slot. Check
that the colored label on the printhead matches the colored label of the carriage slot into which the
printhead is to be inserted. Insert the printhead  slowly and vertically, straight down. It may be
damaged if you insert it too fast, or at an an gle, or if you rotate it as you insert it.
10. Insert all other printheads that need to be...

Page 32

Aligning Printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions, and
sharp edges in graphical elements. Your printer ha s an automatic printhead alignment process which
runs whenever a printhead has been accessed or replaced.
In cases where the paper has jammed, you have used  a custom paper, or are experiencing problems
with color accuracy you may need to align the printheads. If the paper has jammed, it is recommended
that you reinsert the printheads...

Page 33

4.If the loaded paper  is satisfactory, the prin ter will run the realignment  and print a realignment
pattern. Ensure the transparent window is closed,  as a strong light source near the printer during
printhead realignment can affect alignment.
Figure 1-1   Z5200 Plot:
5.The process will take about eight minutes. Wait until the front panel display shows the process
complete before using the printer.
Scanning errors during alignment
If the alignment process fails, a Scanning problems  message appears on...

Page 34

Ink Cartridge and Printhead Status Messages
Ink Cartridge Status Messages
OKThe Ink Cartridge is operating correctly and no action is
required.
MissingThere is no Ink Cartridge present, or it is not properly
connected to the printer
LowThe Low  message is an early warn ing sign and it is advisable
that new supplies should be obtained of that particular color.
The amount of ink remaining in the Ink Cartridge depends on
it’s capacity, but there is approximately 14% of ink available for
the user.
Very...

Page 35

Solving Ink Supplies Problems
Most of the problems that you could encounter when working with the ink supplies are solved with
guidance from the front panel. A full list of front panel messages  are supplied in the User’s Guide.
You Cannot Insert the Ink Cartridge Into the Printer
1.Ensure that you have the  correct hp Ink Cartridge.
2. Ensure that the Ink Ca rtridge is the correct color for that slot.
3. Ensure that the Ink Cartridge is the correct orientation, with the color coded label at the top....

Page 36

5.Reinsert the printhead.
6. Check the front panel display message. If the problem remains, try a new printhead.
Maintaining and Cleaning the Printheads
Clean the printheads
As long as the printer is kept turned on, an automatic cleaning is performed periodically. This ensures
there is fresh ink in the nozzles and prevents nozzle clogs, which ensures color accuracy.
If you have not already done so, please refer to Horizontal lines across the image (banding) and The
Image Diagnostics Print before...

Page 37

NOTE:Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead
and reduce print quality.
Print Quality
Print Quality Troubleshooting Actions
NOTE: Phone support: For some Print Quality problems, a Call Agent can try and troubleshoot the
Printer by requesting the Customer to perform cert ain actions. Using this process, most problems can
resolved without the need of an on-site visit.
When faced with a Print Quality problem, perform the following actions in order to...

Page 38

The Service Image Quality Diagnostic Print
What is the Service Image  Quality Diagnostic Print?
The Printer contains an internal Image Quality Test  which helps you to diagnose the possible source of
any image quality defects. The Service IQ Diagnos tic Print is available in the following options:
1. Image Quality Service Best Plot . This plot helps you to diagnose in more detail the possible source
of any image quality defects. It is acce ssible through the Service Utility Menu.
The Image Quality...

Page 39

2.You will be given thre e options. Use the Arrow keys to make the selection and press the  OK key
to start printing the required Diagnostic Print or to enter the Advanced Diagnostics menu.
3. If you selected the Advanced Diagnostics Prints in the previous step, use the  Arrow keys to make
the required selection Paper Advance, Visual Alignment Diagnostic, Nozzle Health, Force Drop
Detection or Print Banding Plot, and press the  Enter key to start printing.
4.Make sure media is loaded, the Media Lever is...

Page 40

If any nozzles are not printing correctly they will be shown on the right of each Printhead Nozzle test.
There is a series of numbered stepped diagonal lines. If one or more of the nozzles are clogged,
malfunctioning or mispositioned, you will see that th e stepped lines are broken or misdirected in one or
more places.
Below, the stepped lines highlighted in yellow are  broken. When the line is completely broken, this
means the nozzle is out.
Below, the stepped lines highlighted in yellow are...
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