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HP Photosmart D7460 User Manual

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Page 141

Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 57
Cause: The print head assembly has stalled.
Solution: Turn the HP Photosmart off, remove any objects that are blocking the
print head assembly (including any packing materials), and then turn the
HP Photosmart on again.
Cause: The computer is not communicating with the HP Photosmart.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is...

Page 142

Solution:The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
1. In the HP Solution Center, click the device tab.
2. Click  Settings .
3. Click  Status .
If the status is  offline or stop printing , change the status to  ready.
Cause: A deleted print job is still in the queue.
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing....

Page 143

Solution:Make sure the HP Photosmart is th e selected printer in your software
application.
TIP: You can set the HP Photosmart as the default printer to ensure that the
printer is automatically  selected when you select  Print in the  File menu of your
different software applications.
Cause: The computer is not communicating with the HP Photosmart.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the
HP...

Page 144

Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 57
The pages in my document came out in the wrong order Cause: The print settings are se t to print the first page of your document first.
Because of the way the paper feeds through the HP Photosmart, this means the first
page will be print side up at the bottom of the stack.
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information,...

Page 145

Solution:Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
“
Load envelopes” on page 62
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP Photosmart.
2. Check the...

Page 146

3.Check the graphics in the document to make sure that the current size fits within
the printable area of the HP Photosmart.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print  Properties  dialog box.
Cause:The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of...

Page 147

•The photos on the memory card or storage device do not transfer to my computer
•
Memory card or storage device is not available
•
Photos in a connected digital camera with PictBridge do not print
•
The file name appears as meaningless text
•
Other users on the network can access my memory card or storage device
•
Error message: Cannot find the file or item. Make sure the path and file name are
correct.
My memory card no longer works in my digital camera Cause: You formatted the card on a Windows XP...

Page 148

Cause:The file system is corrupted.
Solution: Check the display for an error message telling you about the problem and
how to solve it.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The...

Page 149

Solution:Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Photosmart.
Cause: The HP Photosmart is turned off....

Page 150

Photos in a connected digital camera with PictBridge do not printCause: The digital camera is not in PictBridge mode.
Solution: If the camera supports PictBridge , make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The images are not in a supported format.
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).
Cause: You did not...
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