HP Photosmart D7460 User Manual

For more information, see:
“
Communication problems over a USB connection” on page 113
Improper shutdownCause: The last time the HP Photosmart was used, it was not turned off properly.
If the HP Photosmart is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP Photosmart
to turn the device on and off.
Two-way communication lost
Cause: The HP Photosmart is turned off.
Solution:...

Ink cartridge messages
The following is a list of ink cartridge error messages:
•
Calibration error
•
Cannot print
•
Incorrect ink cartridge(s)
•
The following ink cartridges cannot be used after device initialization and must be
replaced
•
Ink cartridge problem
•
Ink cartridge(s) are empty
•
Ink delivery failure
•
Ink supply error
•
Ink cartridge(s) are expired
•
Ink expiration near
•
Non-HP ink
•
Original HP ink depleted
•
Print head assembly is stalled
•
Print head failure
•
Alignment failed
•...

cartridges for the HP Photosmart. To find out the reorder number for all the ink
cartridges that the HP Photosmart supports, see the printed documentation that came
with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 102
Cause:The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
The...

ink cartridge. Check to see if your ink cartridge is still under warranty and the end of
warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For more information, see:
•“
Replace the ink cartridges” on page 102
•“
Clean the ink...

Ink cartridge(s) are expiredCause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to
protect the printing system and to ensure ink quality. When you receive an ink
cartridge(s) are expired message, remove and replace the expired ink cartridge, and
then close the message. You can also continue printing without replacing the ink
cartridge, by following the instructions on the HP Photosmart or the ink...

www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 102
Original HP ink depletedCause: The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution: Replace the indicated ink cartridge(s) or touch  OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or...

Print head failureCause: The print head assembly or the ink  delivery system has failed and the
HP Photosmart can no longer print.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Alignment failed
Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail....

Solution:Load unused plain white letter or A4 paper in the input tray. Then follow
the prompts on the display or computer screen to continue.
Wrong ink cartridge(s) installed
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP Photosmart, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the...

Cause:The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP Photosmart, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 102
Chapter 12
168...

13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP Photosmart.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
•
Prepare the HP Photosmart for shipment
•
Pack the HP Photosmart
Warranty
For more information about the warranty, see the printed documentation...