HP Photosmart C8183 User Manual

							
Solution:Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the ink cartridges.
For more information, see:
•“
Replace the ink cartridges” on page 135
•“
Clean the ink cartridge contacts” on page 140
Cause: The ink cartridge is defective or not intended for use in this device.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink
cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this
message after cleaning the ink cartridge contacts, you might have a damaged ink
cartridge. Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
“
Replace the ink cartridges” on page 135
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP All-in-One, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 135
Chapter 14
210 Troubleshooting
Troubleshooting
 
						

							
15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the  printed documentation that came with the HP All-
in-One.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
HP All-in-One.
HP warranty and support 211
HP warranty and support
 
						

							
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability  vary by device, country/region, and language.
Before you call HP support
Software programs from other companies might be  included with the HP All-in-One. If you experience
problems with any of those programs, you will re ceive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customer s in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 214 .
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The HP All-in-One is plugged in and turned on.
b . The specified ink cartridges  are installed correctly.
c . The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the  On button.
b . Unplug the power cord from the back of the HP All-in-One.
c . Plug the power cord back  into the HP All-in-One.
d . Turn on the HP All-in-One by pressing the  On button.
3. To find support and warranty information, go to the HP Web site at 
www.hp.com/support . If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or  troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need  to speak with an HP support representative, do
the following:
a . Have the specific name of the HP All-in-One,  as it appears on the control panel, available.
b . Print a self-test report.
c . Make a color copy to have available as a sample printout.
d . Be prepared to describe your problem in detail.
e . Have your serial number ready.
You can view the serial number by looking at t he sticker on the rear side of the HP All-in-
One. The serial number is the 10-character c ode in the upper left corner of the sticker.
5. Call HP support. Be near the HP All-in-One when you call.
Related topics
“
Print a self-test report” on page 131
Chapter 15
212 HP warranty and support
HP warranty and support
 
						

							
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the comput er and the HP All-in-One. Be prepared to provide
the following information:
• Model number (located on the label on the front of the HP All-in-One)
• Serial number (located on the back or bottom of the HP All-in-One)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situat ion (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP support by phone 213
HP warranty and support
 
						

							
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”
on page 216 .
Call HP Korea customer support
Chapter 15
214 HP warranty and support
HP warranty and support
 
						

							
Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not  be shipped with a power cord. Store
the power cord in a safe place until  the replacement HP All-in-One arrives.
•Any paper loaded in the input tray
• Remove any originals you might have loaded in the HP All-in-One
This section contains  the following topics:
•
Secure the ink system
•
Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment. They  might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP All-in-One, refer to  the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to pr event the ink system from leaking during shipment.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “HP Quick Exchange Service (Japan)” on page 214 .
Related topics
“
Replace the ink cartridges” on page 135
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “HP Quick Exchange Service (Japan)” on page 214 .
CAUTION:The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1.Press the  On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Rotate the control panel up as far as it will go.
b . Locate the release button on the rear of the control panel. The button is near the right side
and halfway up.
Prepare the HP All-in-One for shipment 215
HP warranty and support
 
						

							
c. Press the button to release the faceplate.
d . Rotate the control panel back down as far as it will go.
e . Gently pull the faceplate towards you to remove it from the device.
4. Retain the control panel faceplate. Do not return  the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not  come with a control panel faceplate.
Store your control panel faceplate in a safe  place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate.  You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Setup Guide that came with the HP All-in-One for instructions on how to
attach your control panel faceplate. The  replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps after you have  prepared the HP All-in-One for shipment.
Chapter 15
216 HP warranty and support
HP warranty and support
 
						

							
To pack the HP All-in-One
1.If available, pack the HP All-in-One for shipment  by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging ma terials, please use other adequate packaging
materials. Shipping damage caused by improp er packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for serv ice personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
Pack the HP All-in-One 217
HP warranty and support
 
						

							
Chapter 15
218 HP warranty and support
HP warranty and support
 
						

							
16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
•
Declaration of conformity (European Economic Area)
•
HP Photosmart C8100 All-in-One se ries declaration of conformity
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional
specifications, see the printed documentat ion that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releas es and support, visit the HP online support Web
site at 
www.hp.com/support .
Paper specifications
Type
Paper weightInput tray*Output tray†Photo tray*
Plain paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper)50 (20 lb. paper)n/a
Cards110 lb. index max
(200 gsm)Up to 4025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1010n/a
Transparency filmN/AUp to 3015 or fewern/a
LabelsN/AUp to 3025n/a
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)Up to 3025Up to 20
8.5 x 11 inch (216 x 279
mm) Photo paperN/AUp to 3010n/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.
* Maximum capacity.
NOTE: For a complete list of supported media sizes, see the printer driver.
Technical information 219
Technical information