HP Photosmart C8183 User Manual

							
Solution:Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the  On button on the control panel  to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
2. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
3. Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet
cable.
Cause: Cables are not connected properly.
Solution: Check the following cables to ens ure they are connected properly:
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessi ng your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The HP All-in-One is not accessible  during VPN sessions. However, print
jobs are saved in the print queue. When you exit the VPN session, print jobs in
the print queue will be printed.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the
device display for sp ecific error messages.
Chapter 14
160 Troubleshooting
Troubleshooting
 
						

							
This section contains the following topics:
•
During wireless network setup you do not see the SSID (network name) displayed
•
Weak signal
•
Cannot connect to network during setup
•
Invalid WEP key duri ng wireless setup
•
Invalid passphrase during wireless setup
•
The Printer Not Found screen appears during installation
During wireless network setup you do not see the SSID (network name)
displayed Cause: Your wireless router is not broadcasting its network name (SSID) because
the  Broadcast SSID  option is turned off.
Solution: Access the routers Embedded Web Server and turn on the  Broadcast
SSID  option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 33
Cause: The wireless router (infrastructure) or computer (ad hoc) is too far from the
HP All-in-One or there is interference.
Solution: In order to establish a good signal between the HP All-in-One and
wireless router (infrastructure) or computer (ad hoc), you might have to experiment a
bit. Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
• If there is a long distance between your computer or wireless router and the
HP All-in-One, move them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: Your network name (SSID) may be at the bottom of the SSID list that is
displayed when you install the HP All-in-One on a wireless network.
Solution: Touch 
 to scroll to the bottom of the list. Infrastructure entries are listed
first, ad hoc last.
Cause: An Ethernet cable is connected to the HP All-in-One.
Solution: When an Ethernet cable is plugged into the HP All-in-One, the wireless
radio turns off. Unplug the Ethernet cable.
Network troubleshooting 161
Troubleshooting
 
						

							
Weak signalCause: The HP All-in-One is too far away from the wireless router or there is
interference.
Solution: In order to establish a good signal between the HP All-in-One and
wireless router, you might have to experiment a bit. Assuming the equipment is
functioning properly, try doing the following things separately or in combination:
• If there is a long distance between your  computer or wireless router and the
HP All-in-One, move them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cannot connect to network during setup
Cause: The equipment is not turned on.
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The HP All-in-One is not receiving a signal.
Solution: Move the wireless router and the HP All-in-One closer together. Then run
the wireless setup again.
For more information, see:
“
Integrated wireless WLAN 802.11 network setup” on page 32
Cause: If you manually entered your network name (SSID), you might have entered
it incorrectly.
Solution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 33
Cause: The setting for MAC address filtering might be enabled on your wireless
router.
Solution: Disable MAC address filtering on your wireless router until the HP All-in-
One has successfully connected to your network. If you re-enable MAC address
Chapter 14
162 Troubleshooting
Troubleshooting
 
						

							
filtering on your wireless router, make sure the MAC address of the HP All-in-One is
on the list of acceptable MAC addresses.
Invalid WEP key during wireless setupCause: If you are using WEP security, you might have entered the WEP key
incorrectly during the  wireless setup process.
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide  up to four WEP keys. The HP All-in-One
uses the first WEP key (selected by the wireless router as the default WEP key). Run
the wireless setup process again and be sure to use the first WEP key provided by
the wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key  is case sensitive.
If you do not know the WEP key, see the do cumentation that came with your wireless
router for information on how to access the routers Embedded Web Server. You can
find the WEP key by logging onto the routers Embedded Web Server using a
computer on the wireless network.
Invalid passphrase during wireless setup
Cause: During the wireless setup process, you might have entered the WPA
passphrase incorrectly.
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is  case-sensitive.
The Printer Not Found screen appears during installation
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution: Uninstall the HP All-in-One software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP All-in-One software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP All-in-One software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the HP All-in-One
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution: Temporarily disable the VPN before proceeding with the installation.
Network troubleshooting 163
Troubleshooting
 
						

							
NOTE:The HP All-in-One functionality will be limited during VPN sessions.
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•Replace refilled or empty ink cartridges with genuine HP ink cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see  “
Set the paper type for printing” on page 77  and “Choose
papers for printing and copying” on page 61 .
• Print and evaluate a self-test report.
For more information, see  “
Print a self-test report” on page 131 .
If the self-test report shows a defect, try the following:
• Clean the ink cartridges automatically. For more information, see  “
Clean the print
head” on page 139.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the ink cartridge contacts” on page 140 .
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support .
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink is overspraying the paper when I print a photo
•
Paper is not picked up from the input tray
Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One.
Chapter 14
164 Troubleshooting
Troubleshooting
 
						

							
Solution:Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
•“
Clean the print head” on page 139
•“
Print a self-test report” on page 131
•“
Align the printer” on page 138
Cause: The paper is too close to the print head.
Solution: If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
Ink is not filling the text or graphics completely
Cause: The Paper Type  setting is incorrect.
Solution: Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on page 123
•“
Set the paper type for printing” on page 77
Cause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 147
Print quality troubleshooting 165
Troubleshooting
 
						

							
Cause:The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 139
•“
Print a self-test re port” on page 131
•“
Align the printer” on page 138
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with  HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
The text edges are jagged
Cause: The font is a custom size.
Solution: Some software applications offer custom fonts that have jagged edges
when enlarged or printed. Also, if you want to print bitmapped text, it might have
jagged edges when enlarged or printed.
Use TrueType or OpenType fonts to ensure that the HP All-in-One is able to print
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
The printout has a horizontal band of distortion near the bottom of the page
Cause: Your image has light blue, gray, or brown hues that print near the bottom
of the page.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
Chapter 14
166 Troubleshooting
Troubleshooting
 
						

							
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 147
Colors run into each other on the printoutCause: The print or copy quality setting is set too high for the type of paper loaded
in the HP All-in-One.
Solution: Check the quality setting. Use a lower quality setting to decrease the
amount of ink used for printing or copying.
For more information, see:
•“
Change the print speed or quality” on page 78
•“
Change copy speed or quality” on page 124
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: You are printing on the wrong side of the paper.
Solution: Load paper with the side you want to print on facing down. For example,
if you are loading glossy  photo paper, load the paper  with the glossy side down.
For more information, see:
“
Load paper” on page 64
Cause: You are using non-HP ink.
Solution: HP recommends that you use genuine HP ink cartridges. Genuine HP
ink cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any pr oblems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
Print quality troubleshooting 167
Troubleshooting
 
						

							
If prompted, choose your country/region, and then click Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 139
•“
Print a self-test re port” on page 131
•“
Align the printer” on page 138
Printouts have horizontal streaks or lines
Cause: The paper is not feeding properly or is loaded incorrectly.
Solution: Make sure the paper is loaded correctly.
For more information, see:
“
Load full-size paper” on page 65
Cause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 147
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the  color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
For more information, see:
•“
Clean the print head” on page 139
•“
Print a self-test re port” on page 131
•“
Align the printer” on page 138
Chapter 14
168 Troubleshooting
Troubleshooting
 
						

							
Printouts are faded or have dull colorsCause: The copy or print paper type setting is incorrect.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP All-in-One or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 147
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The Lighter / Darker  copy setting for the HP All-in-One is set too light.
Solution: Adjust the lightness and darkness of the copies.
For more information, see:
“
Adjust the lightness and darkness of your copy” on page 125
Cause: The Paper Type  setting is incorrect.
Solution: Change the  Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
•“
Set the copy paper type” on page 123
•“
Set the paper type for printing” on page 77
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,
checks, or stripes to appear on your copy. These are called moiré patterns.
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
Solution: Clean the glass and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 133
•“
Clean the lid backing” on page 134
Print quality troubleshooting 169
Troubleshooting