HP Photosmart C8183 User Manual

							
Related topics
“
Align the printer” on page 138
Clean the ink cartridge contacts
Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a
message appears on the display that says a cartridge is missing or damaged.
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing
is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the ink
cartridge. If you continue to get a message that says a cartridge is missing or damaged,
clean the ink cartridge contacts. If you still get this message after cleaning the contacts,
you will need a replacement ink cartridge. Remove the affected ink cartridge and look at
the end-of-warranty date on the bottom. If it is before the end-of-warranty date, contact
HP support to obtain a replacement ink cartridge.
Make sure you have the following materials available:
•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the ink cartridges).
CAUTION: Do not  use platen cleaners or alcohol to clean the ink cartridge contacts.
These can damage the ink cartridge or the HP All-in-One.
To clean the ink cartridge contacts
1. Make sure the HP All-in-One is turned on.
2. Lift the ink cartridge door.
3. Squeeze the bottom of the latch below the ink cartridge you want to clean, and then
lift the latch.
NOTE: Do not remove multiple ink cartri dges at the same time. Remove and
clean each ink cartridge one at a time. Do not leave an ink cartridge outside the
HP All-in-One for more than 30 minutes.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
NOTE: Hold the ink cartridge by its handle. Do not touch the copper-colored
contacts with your hands or anything other than a foam rubber swab or lint-free
cloth.
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6.Clean only the copper-colored contacts.
1Copper-colored contacts
7.Place the ink cartridge back into the empty slot and press down on the gray latch until
it clicks into place.
8. Repeat if necessary for the other ink cartridges.
9. Gently close the ink cartridge door.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine bleach.
Color fabricWash the fabric in  cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Reduce energy consumption when  the HP All-in-One is off
When the HP All-in-One is off, an amount of energy is still being consumed. Energy
consumption can be lessened by enabling the Federal Energy Management Program
(FEMP) mode.
NOTE:When the HP All-in-One is in FEMP mode, it will take longer than usual to
turn back on.
To enable FEMP mode
▲ Press and hold the  On button for 3 seconds until the HP All-in-One turns off.
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Maintain the HP All-in-One
 
						

							
Self-maintenance sounds
The HP All-in-One will make mechanical noises at various times to perform periodic
maintenance functions, such as replenishing the ink levels in the print head assembly or
cleaning the print head. This is normal operation and is necessary to ensure the HP All-
in-One produces the best quality printouts.
CAUTION:A message on the display will notify you when the HP All-in-One is
performing maintenance functions. Do not remove power from the device during this
time.
Turn off the HP All-in-One
To avoid damaging the HP All-in-One, you must properly shut it down by using the  On
button located on the device. Do not turn the HP All-in-One off by unplugging the power
cord or turning off a power strip.
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13 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your device and purchase ink cartridges.
To order genuine HP supplies for the HP All-in-One, go to 
www.hp.com/buy/supplies . If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the  Shop for HP Supplies  icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon fr om your desktop, click the  Start menu, point to the  HP folder,
then click  Shop for Supplies .
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
2.Click the  Estimated Ink Levels  tab.
3. Click  Ink Cartridge Ordering Information .
The ink cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized on line reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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14 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Network troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card and front USB port troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on ink cartridges and the print head
•
Information on paper
•
Clear paper jams
Communication problems over a USB connection
NOTE: For information on network communication problems, see  “Network
troubleshooting” on page 158. For information on communication problems involving
a memory card, PictBridge ca mera, or storage device, see “
Memory card and front
USB port troubleshooting” on page 179 .
If the HP All-in-One and computer are USB-connected and are not communicating with
each other, try the following:
•Look at the display on the HP All-in-One. If the display is blank and the  On button is
not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected
to the HP All-in-One and plugged into a power outlet. Press the  On button to turn on
the HP All-in-One.
• Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to s ee if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Check the connection from the HP All-in-One to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP All-in-One. Make
Troubleshooting 145
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sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
•If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You migh t need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP All-in-One off and then on
again.
• If necessary, remove the software you installed with the HP All-in-One and then install
it again.
For more information, see:
“
Uninstall and reinstall the software” on page 155
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Install the ink cartridge on or before the install by date, which is printed on the ink
cartridge package.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the HP All-in-One by pressing the  On button located on the device. Do not
turn off the device by turning off a power strip or unplugging the power cord from the
HP All-in-One. If you improperly turn off the HP All-in-One, the print head assembly
might not return to  the correct position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink cartridges from the HP All-in-One
until you have replacement cartridges available to install.
If you are transporting the HP All-in-One make sure you turn off the device by pressing
the On button to power it down properly. Also, make sure you leave the ink cartridges
installed. Doing these actions will prevent ink leaking from the print head assembly.
• Clean the print head when you notice a significant decrease in print quality.
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•Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP Premium papers are designed for the best quality results. In addition, follow
these tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not
in the rear rollers, check the top door.
To clear a paper jam from the rear door
1. Turn off the HP All-in-One.
2. Press in the tab on the rear door to release the door. Remove the door by pulling it
away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.
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3.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Turn on the HP All-in-One, and then touch  OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP All-in-One.
2. Open the ink cartridge door.
3.Lift the top door that is located behind the ink cartridges and print head assembly.
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4.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
7.Turn on the HP All-in-One, and then touch  OK to continue the current job.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software instal lation screen.
This section contains the following topics:
•
The HP All-in-One will not turn on
•
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
•
The display shows the wrong language
•
I received a message on the display that the printer alignment failed
•
The HP All-in-One does not print
Hardware setup troubleshooting 149
Troubleshooting