HP Photosmart C8183 User Manual

							
Solution:Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load full-size paper” on page 65
Cause: The rear door is off the HP All-in-One.
Solution: If you removed the rear door to clear a paper jam, replace it.
For more information, see:
“
Clear paper jams” on page 147
Paper jam, misfeed or blocked print head assembly Cause: Paper has jammed the HP All-in-One.
Solution: Clear the jam. Touch  OK to continue your print job.
For more information, see:
“
Clear paper jams” on page 147
Cause: The print head assembly is blocked.
Solution: Turn off the HP All-in-One and open the ink cartridge door to access the
print head assembly area. Remove any objects that are blocking the print head,
including any packing materials. Turn the HP All-in-One on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Change the print settings for the current job” on page 76
“
Information on paper” on page 147
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Wrong paper widthCause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Information on paper” on page 147
“
Change the print settings for the current job” on page 76
“
Load paper” on page 64
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Communication test failed
•
HP All-in-One not found
•
Improper shutdown
•
Two-way communication lost
Communication test failed Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP Al l-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 145
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Troubleshooting
 
						

							
HP All-in-One not foundCause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 145
Improper shutdown
Cause: The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button to turn the device on and off.
Two-way communication lost
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One is not connected to the computer.
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202 Troubleshooting
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Solution:If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 145
Ink cartridge messages
The following is a list of ink cartridge error messages:
•
Calibration error
•
Cannot print
•
Incorrect ink cartridge(s)
•
The following ink cartridges cannot be used after device initialization and must be
replaced
•
Ink cartridge problem
•
Ink cartridge(s) are empty
•
Ink delivery failure
•
Ink cartridge(s) are expired
•
Ink expiration near
•
Ink supply error
•
Non-HP ink
•
Original HP ink depleted
•
Print head assembly is stalled
•
Print head failure
•
Alignment failed
•
Replace ink cartridges soon
•
Scheduled maintenance
•
Wrong ink cartridge(s) installed
•
Ink cartridge is missing, incorrectly installed, or not intended for your device
Errors 203
Troubleshooting
 
						

							
Calibration errorCause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when the printer
aligns, the calibration might fail. Load unused plain white letter or A4 paper into the
input tray, and then follow the prompts on the display to continue.
Cannot print
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing.
The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information, see:
“
Replace the ink cartridges” on page 135
Incorrect ink cartridge(s)
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP All-in-One. To find out the reorder number for all the ink
cartridges that the HP All-in-One supports, see the printed documentation that came
with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 135
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP All-in-One. To find out the reorder number for all the ink
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204 Troubleshooting
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cartridges that the HP All-in-One supports, see the printed documentation that came
with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 135
Cause:The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Ink cartridge problem
Cause: The indicated ink cartridge(s) are missing or are damaged.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink
cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this
message after cleaning the ink cartridge contacts, you might have a damaged ink
cartridge. Check to see if your ink cartridge is still under warranty and the end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For more information, see:
•“
Replace the ink cartridges” on page 135
•“
Clean the ink cartridge contacts” on page 140
•“
Ink cartridge warranty information” on page 211
•“
Shop for ink supplies” on page 143
Ink cartridge(s) are empty
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
“
Replace the ink cartridges” on page 135
Ink delivery failure Cause: The print head assembly or the ink delivery system has failed and the
HP All-in-One can no longer print.
Errors 205
Troubleshooting
 
						

							
Solution:Turn the HP All-in-One off, unplug the power cord, and wait 10 seconds.
Then, plug the power cord back in and turn the device on.
If you continue to receive this message, write down the error code provided in the
message, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Ink cartridge(s) are expired
Cause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to
protect the printing system and to ensure ink quality. When you receive an ink
cartridge(s) are expired message, remove and replace the expired ink cartridge, and
then close the message. You can also continue printing without replacing the ink
cartridge, by following the instructions on the HP All-in-One or the ink cartridge
expiration message on your computer screen. HP recommends replacing the expired
ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Device service or repairs required as a result of using expired ink will not be covered
under warranty.
For more information, see:
“
Replace the ink cartridges” on page 135
Ink expiration near
Cause: The ink in the indicated ink cartridge(s) is near expiration.
Solution: One or more of the ink cartridges are near their expiration date.
Each ink cartridge has an expiration date. The purpose of expiration is to protect the
printing system and to  ensure ink quality. When you re ceive an ink cartridge(s) are
expired message, remove and replace the expired ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on the HP All-in-One or the ink cartridge expiration message
on your computer screen. HP recommends replacing the expired ink cartridges. HP
cannot guarantee the quality or reliability of expired ink cartridges. Device service or
repairs required as a result of using expired ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 135
Ink supply error
Cause: The indicated ink cartridge wa s removed during maintenance.
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206 Troubleshooting
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Solution:Replace the indicated ink cartridge with the previous ink cartridge during
the maintenance procedure. After the maintenance procedure is complete, you can
insert the new ink cartridge.
For more information, see:
“
Replace the ink cartridges” on page 135
Non-HP ink
Cause: The HP All-in-One detected non-HP ink.
Solution: Replace the indicated ink cartridge(s).
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 135
Original HP ink depleted
Cause: The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution: Replace the indicated ink cartridge(s) or touch  OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 135
Print head assembly is stalled
Cause: The print head assembly is blocked.
Errors 207
Troubleshooting
 
						

							
Solution:Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the ink cartridge door by lifting from the front center of the device, until the
door locks into place.
2.Remove any objects that are blocking the print head assembly, including any
packing materials.
3. Turn the HP All-in-One off, then turn it on again.
4. Close the ink cartridge door.
Print head failure
Cause: The print head assembly or the ink  delivery system has failed and the
HP All-in-One can no longer print.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Alignment failed
Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor.
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause:The print head assembly or sensor is defective.
Solution: Contact HP support. Go to:
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208 Troubleshooting
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www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Replace ink cartridges soon
Cause: The indicated ink cartridge is estimated to be low on ink and might need to
be replaced soon.
Solution: You might be able to continue printing for a short period of time with ink
remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow
the prompts on the display or computer screen to continue.
For more information, see:
“
Replace the ink cartridges” on page 135
Scheduled maintenance
Cause: The HP All-in-One performs a periodic maintenance procedure to ensure
excellent print quality.
Solution: Load unused plain white letter or A4 paper in the input tray. Then follow
the prompts on the display or computer screen to continue.
Wrong ink cartridge(s) installed
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP All-in-One, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with  the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 135
Ink cartridge is missing, incorrectly installed, or not intended for your device Cause: One or more ink cartridges are missing.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place.
Cause: One or more of the ink cartridges are not installed or are installed
incorrectly.
Errors 209
Troubleshooting