HP Photosmart C8183 User Manual

							
•I received a message on the display about a paper jam or a blocked print head
assembly
•
The wrong measurements are showing in menus on the display
The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply.
Solution:
• Make sure the power cord is firmly connected to both the HP All-in-One and the
power source. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP All-in-One directly into a grounded power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP All-in-One into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the  On button too quickly.
Solution: The HP All-in-One might not respond if you press the  On button too
quickly. Press the  On button once. It might take a  few minutes for the HP All-in-One
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to turn on. If you press the On button again during this time, you might turn the device
off.
WARNING! If the HP All-in-One still does not turn on, it might have a mechanical
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the  software, connecting your computer to the HP All-in-One
with a USB cable is straightforward. Simply plug one end of the USB cable into the
back of your computer and the other into the back of the HP All-in-One. You can
connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came  with the HP All-in-One.
The display shows the wrong language
Cause: You might have selected the incorrect language when setting up the HP All-
in-One.
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Solution:You can change the language settings at any time from the
Preferences  menu.
For more information, see:
“
Set your language and country/region” on page 19
I received a message on the display that the printer alignment failed Cause: The incorrect type of paper is loaded in the input tray (for example, colored
paper, paper with text on it  or, certain recycled paper).
Solution: Load unused plain white letter or A4 paper into the input tray, and then
try the alignment again.
If the alignment fails again, you might have a defective sensor on the print head
assembly. Contact HP support. Go to 
www.hp.com/support . If prompted, choose your
country/region, and then click  Contact HP for information on calling for technical
support.
For more information, see:
“
Align the printer” on page 138
The HP All-in-One does not print
Cause: The HP All-in-One and computer are not communicating with each other.
Solution: Check the connection between the HP All-in-One and computer.
For more information, see:
“
Communication problems over a USB connection” on page 145
Cause: There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
For more information, see:
“
Work with ink cartridges” on page 135
Cause: The HP All-in-One might not be turned on.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One might be out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 64
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I received a message on the display about a paper jam or a blocked print head
assemblyCause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam, and then follow the prompts on the display or the
computer screen to continue.
For more information, see:
“
Clear paper jams” on page 147
Cause: The print head assembly is blocked.
Solution: There might be some packing material inside the HP All-in-One. Turn the
HP All-in-One off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP All-in-One on again. Follow the prompts on the display or the computer screen to
continue.
The wrong measurements are showing in menus on the display
Cause: You might have selected the incorrect country/region when setting up the
HP All-in-One. The country/region you select determines the paper sizes shown on
the display.
Solution: You can change the country/region settings from the  Preferences menu.
For more information, see:
“
Set your language and country/region” on page 19
Software installati on troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-
in-One software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system ch ecks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The registration screen does not appear
•
Uninstall and reinstall the software
•
Missing HP Photosmart Software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Cause: The installation failed to run automatically.
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Solution:If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run (or click  Accessories , and then Run).
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the mi nimum requirements to install the
software.
Solution: Click Details  to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the usb connection is
successful. A red X indicates that the usb connection failed.
Solution: Check that the HP All-in-One is turned on, and then try the usb connection
again.
To retry the usb connection
1. Unplug the HP All-in-One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
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• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB de vices attached to your computer, you might want
to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
For more information, see:
“
Uninstall and reinstall the software” on page 155
I received a message that an unknown error has occurred Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
in-One application files from your computer. Make sure to remove them properly using
the uninstall utility provided when you installed the software that came with the HP All-
in-One.
For more information, see:
“
Uninstall and reinstall the software” on page 155
The registration screen does not appear
Cause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C8100 All-in-One series , and then clicking Product Registration .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that  came with the HP All-in-One.
To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One
to your computer until after you have reinstalled the software.
2. On the Windows  taskbar, click Start, Programs  or All Programs , HP , Photosmart
C8100 All-in-One series , Uninstall .
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work properly if the files are deleted.
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5.Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
6.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-
ROM drive, and follow the onscreen instructions and the instructions provided in the
Setup Guide that came wi th the HP All-in-One.
7. After the software is installed, connect the HP All-in-One to your computer.
8. Press the  On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscree n instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscree n instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. Disconnect the HP All-in-One from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
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5.Start the Setup program for the HP All-in-One again.
6. Select  Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
Missing HP Photosmart Software Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If
it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Cause: The HP All-in-One is turned off.
Solution: Turn the HP All-in-One on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP All-in-One is not properly connected to the computer.
Solution: Check the connection from the HP All-in-One to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the HP All-
in-One. Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP All-in-One off and then
on again.
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For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
Network troubleshooting
This section addresses problems you might encounter while setting up a network.
This section contains the following topics:
•
Wired network setup troubleshooting
•
Wireless setup troubleshooting
Wired network setup troubleshooting
This section addresses problems you might encounter setting up a wired network.
This section contains the following topics:
•
The computer is unable to discover the HP All-in-One
•
The Printer not Found screen appears during installation
The computer is unable to discover the HP All-in-One Cause: Cables are not connected properly.
Solution: Check the following cables to ens ure they are connected properly.
• Cables between the HP All-in-One and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP All-in-One Internet connection (if
applicable)
Cause: Your computers Local Area  Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click  My Computer .
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
4. Make sure your card shows up under  Network Adapters.
5. Refer to the documentation th at came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click  Start, Computer , and then click  Properties.
2. Click  Device Manager .
3. Make sure your card shows up under  Network Adapters.
4. Refer to the documentation th at came with your card.
Cause:You do not have an active network connection.
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Solution:Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45
Ethernet jack on the back of the HP All-in-One. The lights indicate the following:
a. Top light: If this light is a solid green, the device is properly connected to the
network, and communications have been established. If the top light is off,
there is no network connection.
b . Bottom light: This yellow light flashes when data is being sent or received by
the device over the network.
To establish an active network connection
1. Check the cable connections from the HP All-in-One to your gateway, router, or
hub to ensure connections are secure.
2. If the connections are secure, turn off the power on the HP All-in-One, and then
turn it on again. Press the  On button on the control panel to turn the HP All-in-
One off, and press it again to turn the device on. Also, turn off the power on your
router or hub, and then turn it on again.
Cause: You were able to connect the HP All-in-One to the network previously, but
now it will not connect.
Solution: Turn off the HP All-in-One, the computer, and the router. Wait 30
seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.
Cause: The HP All-in-One and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find
the IP address, print a network configuration page.
Related topics
•“
View and print network settings” on page 41
•“
Use the Embedded Web Server” on page 44
The Printer not Found screen appears during installation
Cause: The HP All-in-One is not turned on.
Solution: Turn on the HP All-in-One.
Cause:You do not have an active network connection.
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