HP Photosmart C8183 User Manual

Solution:Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the ink cartridges.
For more information, see:
•“
Replace the ink cartridges” on page 135
•“
Clean the ink cartridge contacts” on page 140
Cause: The ink cartridge is defective or not intended for use in this device.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink...

15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the  printed documentation...

Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting...

HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges...

HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”
on page 216 .
Call HP Korea customer support
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214 HP warranty and support
HP warranty and support
 

Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not  be shipped with a power cord. Store
the power cord in a safe place until  the replacement HP...

c. Press the button to release the faceplate.
d . Rotate the control panel back down as far as it will go.
e . Gently pull the faceplate towards you to remove it from the device.
4. Retain the control panel faceplate. Do not return  the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not  come with a control panel faceplate.
Store your control panel faceplate in a safe  place, and when the replacement HP All-in-One
arrives, reattach your control panel...

To pack the HP All-in-One
1.If available, pack the HP All-in-One for shipment  by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging ma terials, please use other adequate packaging
materials. Shipping damage caused by improp er packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
• A...

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218 HP warranty and support
HP warranty and support
 

16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
•
Declaration of conformity (European Economic Area)
•
HP Photosmart C8100 All-in-One se ries declaration...