HP PhotoSmart C7283 User Manual

Cause:The HP All-in-One is not connected to the computer.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP All-in-One and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 169
HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Solution: If the HP All-in-One...

Improper shutdownCause: The last time the HP All-in-One was used, it was not turned off properly. If
the HP All-in-One is turned off by turning  off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP All-in-One to
turn the device on and off.
Two-way communication lost
Cause: The HP All-in-One is turned off.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is...

•Ink cartridge problem
•
Ink cartridge(s) are empty
•
Ink cartridge(s) are expired
•
Ink delivery failure
•
Ink expiration near
•
Ink supply error
•
Non-HP ink
•
Original HP ink depleted
•
Print head assembly is stalled
•
Print head failure
•
Alignment failed
•
Replace ink cartridges soon
•
Scheduled maintenance
•
Wrong ink cartridge(s) installed
•
Ink cartridge is missing, incorrectly installed, or not intended for your device
Calibration error Cause: An incorrect type of paper is loaded in the input...

Cause:The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink...

•“Ink cartridge warranty information” on page 279
•“
Shop for ink supplies” on page 167
Ink cartridge(s) are empty
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
“
Replace the ink cartridges” on page 159
Ink cartridge(s) are expired
Cause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to...

Each ink cartridge has an expiration date. The purpose of expiration is to protect the
printing system and to ensure ink quality. When you receive an ink cartridge(s) are
expired message, remove and replace the expired ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on the HP All-in-One or the ink cartridge expiration message
on your computer screen. HP recommends replacing the expired ink cartridges. HP
cannot...

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 159
Print head assembly is stalled
Cause: The...

Alignment failedCause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor.
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for...

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP All-in-One.
For more information, see:
“
Replace the ink cartridges” on page 159
Ink cartridge is missing, incorrectly installed, or not intended for your deviceCause: One or more ink cartridges are missing.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place.
Cause: One or more of the ink cartridges are not installed or are...

16 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the  printed documentation...