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HP PhotoSmart C7283 User Manual

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Page 171

sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
•If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You migh t need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the...

Page 172

•Do not clean the print head unnecessarily. This wastes ink and shortens the life of
the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP Premium papers are designed for the best quality results. In...

Page 173

Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
•Placing too much paper in the document feeder tray. The automatic document feeder
can hold up to 50 sheets of letter or A4 paper, or 35 sheets of legal paper.
• Using paper that is too thick or too thin for the HP All-in-One.
• Trying to add paper to the document feeder tray while the HP All-in-One is feeding
pages.
To clear a paper jam from the Two-sided printing accessory...

Page 174

To clear a paper jam in the automatic document feeder
CAUTION:Do not lift the lid of the HP All-in-One and try to remove the jammed
document from the glass. You might damage your original document.
1. Remove all originals from the document feeder tray.
2. Lift the cover of the automatic document feeder.
3.Lift the automatic document feeder mechanism.
4.Gently pull out any paper that is jammed in the automatic document feeder
mechanism.
CAUTION: If the paper tears when you are removing it, check for torn...

Page 175

cover to access the pick assembly inside the automatic document feeder, clean the rollers
or separator pad, and then close the cover.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover.
This provides easy access to the rollers and separator pad, as shown below.
1Rollers
2Separator pad
3.Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to...

Page 176

This section contains the following topics:
•
The HP All-in-One will not turn on
•
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
•
The display shows the wrong language
•
I received a message on the display that the printer alignment failed
•
The wrong measurements are showing in menus on the display
•
The HP All-in-One does not print
•
I received a message on the display to install the Two-sided module
•
I received a message on the display about a paper jam...

Page 177

•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP All-in-One into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: You pressed the  On button too quickly.
Solution: The HP All-in-One might not respond if you press the  On button too...

Page 178

For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP All-in-One.
The display shows the wrong language
Cause: You might have selected the incorrect language when setting up the HP All-
in-One.
Solution: You can change the language settings at any time from the
Preferences  menu.
For more information, see:
“
Set your language and country/region” on page 25
I received a message on the display that the printer alignment failed Cause: The...

Page 179

Solution:Check that the ink cartridges are installed properly and have ink.
For more information, see:
“
Work with ink cartridges” on page 158
Cause: The HP All-in-One might not be turned on.
Solution: Look at the display on the HP All-in-One. If the display is blank and the
On  button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the  On button
to turn on the HP All-in-One.
Cause: The HP All-in-One...

Page 180

Cause:The print head assembly is blocked.
Solution: There might be some packing material inside the HP All-in-One. Turn the
HP All-in-One off and open the ink cartridge door. Remove any objects that are
blocking the print head assembly (including any packing materials), and then turn the
HP All-in-One on again. Follow the prompts on the display or the computer screen to
continue.
Software installati on troubleshooting
Use this section to solve any problems you might encounter while setting up the HP...
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